Gower Handbook of Programme Management

List of Figures -- Notes on the Contributors -- Preface -- PART I Foundations of Programme Management -- 1 Introduction to Programme Management /reinhard wagner and dennis lock -- The roads we have travelled -- The roads we shall follow in the future -- Challenges and concepts for programme management -- Jargon and the language of programme management -- Conclusion -- Organizations representing the profession of project management -- References and further reading -- 2 International Standards for Programme Management and Their Application /Reinhard Wagner -- Introduction -- Programme management standards in the aerospace and defence industry -- Competence standards for programme management -- Practice standards for programme management -- Other related standards for programme management -- Conclusion -- References and further reading -- 3 The Nature of Programmes and their Interrelation with Projects, Portfolios and Operations /Rodney Turner -- Introduction -- History of multiprojects -- Defi nitions -- The cascade -- Three organizations -- The nature of programmes -- Relationship of programmes with projects, portfolios and operations -- References and further reading -- PART II Good Practice in Programme Management -- 4 Distinguishing Different Types of Programmes /Alan Stretton -- Introduction -- Categorizations for organizations that manage programmes -- Attributes used by organizations in categorizing projects and programmes -- Programme categorizations used by external entities -- Initial collation of programme types from the literature -- Summary and conclusions -- References and further reading -- 5 Programme Management in the Space Sector /Séverin Drogoul -- Main characteristics of the space sector -- Brief history of programmes in the space sector -- Programme management specifi cations -- Programme governance, organization and communication -- Work breakdown structure (WBS) -- Development process: phasing and planning management -- Relationships between phases and technical states -- Confi guration management -- Dependability, risk and quality assurance -- Cost and schedule control -- Conclusion -- References and further reading -- 6 Programme Management in the Aircraft Industry /Simon Henley -- The market -- Governance -- Organization -- Programme management impacts -- Risk management -- Engineering development -- Certifi cation -- Fitness for purpose -- Confi guration management -- Supply chain management -- Aftermarket management -- Summary and conclusion -- References and further reading -- 7 Programme Management in the Automotive Industry /Hans-Henrich Altfeld -- Introduction -- Evolution of programme management in the automotive industry -- Programme management applications -- Classical programme management for the automotive industry -- Quality management standards and tools -- The APQP-based product development process -- Managing programme risks -- Managing parallel programmes -- Effects of globalization -- Supply chain management -- Programme governance -- Conclusion -- References and further reading -- 8 Programme Management in the Aviation Industry /Bernhard Dietrich -- Characteristics of the aviation industry -- Case study: a holistic business programme in the aviation industry -- Programme management -- Results of the case study programme -- Outlook and conclusion -- 9 Programme Management in Construction and Engineering /José Reyes -- Introduction -- Defi nitions and characteristics of C&E programmes -- Role of government in C&E programmes -- Governance and organization of C&E programmes -- Summary of best practices in C&E programmes -- Developing a high performance programme management team -- Quality in C&E programmes -- Completing functional elements of programme deliverables -- Managing contextual environmental requirements -- Outlook and conclusions -- References and further reading -- 10 Programme Management in Mining /Michiel C. Bekker -- Introduction -- Defi nition and main characteristics of the mining sector -- Programme management -- Programme management in the mining industry -- Summary -- Acknowledgements -- References and further reading -- 11 Programme Management in the Pharmaceutical Sector /Lynne Hughes and Susie Boyce -- Introduction -- Background -- Drug development stages -- Programme management -- Outsourcing -- Conclusion -- References and further reading -- 12 Programme Management for Humanitarian and Development Projects /Ricardo Viana Vargas, Farhad Abdollahyan, Carlos /Alberto Pereira Soares and André Bittencourt do Valle -- Introduction -- Characteristics of humanitarian and development projects -- Design, monitoring and evaluation frameworks -- Case example: LIFT -- The 16 /6 Haiti Programme -- Conclusion -- References and further reading -- 13 Programme Management in the Police /David Stewart -- Defi nition and main characteristics of the sector -- Relevance of programme management to policing -- The national police reform programme in Scotland -- Programme methodology -- Programme analysis and review -- Programme control -- Implementation -- Result -- Lessons -- References and further reading -- 14 Programme Management in the Transport Sector /Ben Ganney and Arnab Banerjee -- Introduction and a profi le of Transport for London -- TfL’s programme delivery in context -- What TfL delivers -- The structure of delivery -- The product matrix: underpinning the lifecycles -- Roles, responsibilities and core functions -- Conclusions -- References and further reading -- 15 Programme Management in the ICT Sector /Burkhard Görtz and Silke Schönert -- Introduction -- The initial situation -- Challenges -- The solution and factors for success -- Concluding summary -- 16 Managing Change Programmes /Oliver Mack -- Organizational change management: continuously needed and still challenging -- Change programmes: a special type of programme -- Managing change programmes: some aspects from a systemic perspective -- Conclusion and outlook -- References and further reading -- 17 Programmes and Collaborative Working /David E. Hawkins -- Introduction -- The best practice principles of BS 11000 -- Conclusion -- References and further reading -- 18 Managing Strategic Initiatives /Terry Cooke-Davies -- Introduction -- Outcome, process and control -- Engaging people in changes -- Complexity -- Leadership -- Pulling it all together: managing strategic initiatives for success -- References and further reading -- PART III Programme Governance, Organization and Culture -- 19 Programme Governance /Martin Samphire -- Introduction -- Importance of project and programme governance -- The governance landscape -- Established guidelines -- Key enablers -- Ten golden rules -- The key players in governance -- How much governance is enough? -- Case study 1: transformation programme in a global services company -- Case study 2: project management capability improvement -- Summary -- References and further reading -- 20 Mastering Integration in Programme Management /Martin Sedlmayer -- Introduction and background -- The challenge -- Contextual dimensions -- The programme approach -- Lessons learned -- References and further reading -- 21 Programme Management Offi ces /Eileen Roden, Lindsay Scott and Dennis Lock -- Introduction -- PMO functions and services -- Specifi c PMO functions and services -- Skills within the PMO -- Strategic and operational PMO functions and services -- Tools -- PMO structures -- The PMO lifecycle -- Managing the PMO -- Closing down a PMO -- Challenges and trends for the PMO of the future -- References and further reading -- 22 Programme Culture /Steven Raue and Louis Klein -- Programme culture: winning or losing the benefi ts -- Understanding programme culture -- The organizational perspective -- Mastering culture -- Summary -- References and further reading -- PART IV Programme Lifecycles, Processes, Methods and Tools -- 23 Programme Lifecycles /Andrea Demaria and Joseph Sopko -- Introduction -- Benefit lifecycle: from opportunity to full benefi t delivery -- The programme business case -- Programme lifecycle boundaries and phases -- Interaction between programme components -- Interactions between project and programme portfolios -- References and further reading -- 24 An Overview of the Programme Management Process /Robert Buttrick -- Programme management: process or method? -- Programme management processes and methods: context is key -- Formal, informal, light or tight? -- Ensuring an architecture for programme management processes -- Management processes -- Managing a programme -- Supporting processes -- Specialist or ‘other’ processes -- The importance of change management -- Tailoring -- Documenting processes -- References and further reading -- 25 Programme Identifi cation and Initiation /Colin Bailey -- Introduction -- Part 1: where are we going? -- Part 2: are we there yet? -- Part 3: putting the support in place -- Conclusion -- References and further reading -- 26 Programme Planning /joel crook -- Introduction -- Case study -- Programme management plan -- Integration -- Scope management -- Work breakdown structure -- Benefi ts realization plan -- Integrated master plan -- Programme schedule -- Stakeholders -- Communications management plan -- Risk management plan -- Supply chain management plan -- Financial management plan -- Quality management plan -- Other plans -- References and further reading -- 27 Controlling Programmes for IT and Business Change /Gerrit Koch and Dennis Lock -- A few golden rules -- The business case for a change programme -- Programmes in an organization -- Project, programme and portfolio management controls -- Defi ning roles -- Cost control -- Benefi ts realization and measurement -- Closing a programme -- Fast systems development -- The bigger picture -- References and further reading -- 28 Using Modern Technologies for Programme Management /Mark Phillips -- Introduction -- Case 1 -- Case 2 -- Concluding case -- 29 Managing Programme Benefi ts /Andrew Hudson -- Introduction -- The nature of programme benefi ts management -- Programme benefi ts management roles -- Programme benefi ts management practices -- Benefi t measures -- Conclusion -- References and further reading -- 30 Managing Complexity in Programmes /Stephen Hayes -- Introduction -- Characteristics of complexity -- Failures in complex programmes -- Assessing complexity in programmes -- Tools for complex programmes -- Conclusion -- References and further reading -- 31 Managing Uncertainties in Programmes /Motoh Shimizu -- Introduction -- Explanation of programme uncertainty -- Strategy and uncertainty -- Uncertainty management processes -- Categorized causal elements of programme uncertainties -- Conclusion -- References and further reading -- 32 Managing Programme Resources /Dennis Lock -- Introduction -- Resource categories -- Managing the resource of time -- Scheduling resources -- Risk management and programme resources -- Managing supplies and materials -- Managing cash as a resource -- Managing offi ce accommodation space -- References and further reading -- 33 Managing People in Programmes /Dennis Lock and Alan Fowler, with Keiko Moebus -- Introduction -- The contribution of early management theorists towards our understanding of people in the workplace -- Understanding how people can react to change -- Communicating for programme success -- Managing the mindsets -- Experience-related performance -- Ways of making change happen -- Conclusion -- Acknowledgement -- References and further reading -- 34 Managing Partners in Programmes /Hubertus C. Tuczek and Jürgen Frank -- Introduction -- Strategic level -- Relationship level -- Cooperation level -- Programme closure -- References and further reading -- 35 Managing Contracts in Programmes /Tim Cummins -- Introduction -- Things that can go wrong -- Achieving better results -- Conclusion -- References and further reading -- 36 Creating Knowledge Services for Modern Technical Project Organizations: The REAL Knowledge Approach /Edward J. Hoffman and Jon Boyle -- Introduction -- The project knowledge environment -- Knowledge services governance -- Strategic imperatives in the modern project knowledge environment -- The REAL model -- REAL knowledge services examples at NASA -- Summary and future research -- References and further reading -- PART V Developing Maturity in Programme Management -- 37 Introducing Programme Management into an Organization /Marcus Paulus -- Introduction: the nature of programmes -- Programme governance in the context of portfolio, programme and project management -- Creating clarity in the terminology -- Roles, responsibilities and duties -- Programme initiation, planning, control and closing -- Integration of programmes in the total portfolio -- Revising existing project management reporting and communication structures -- Training and recruitment -- References and further reading -- 38 Assessing and Improving Programme Management Maturity /Matti Haukka and Mirkka Lyytikäinen -- Introduction -- Prerequisites for programme management maturity -- Assessing programme management maturity in a single programme -- Summary and conclusions -- References and further reading -- 39 Developing Competencies of People in Programmes /Michael Young -- Introduction -- Defi ning competence -- Current and emerging competence standards for programme managers -- Competence assessment -- Other uses of competence standards -- Developing competence -- Barriers to competence development -- Conclusion -- References and further reading -- Index.