Global Lean for Higher Education: A Themed Anthology of Case Studies, Approaches, and Tools

Foreword: Bill Balzer, Bowling Green State University. Introduction. List of contributors. Acknowledgements. 　
Section I: Starting out. 1. Establishing Process Improvement Capability. 2. Tools to Get You Started. 3. VSM as a Tool for Creating a Lean Culture in a University. 4. \"Lean\" into your service model: An institutional case study using Library systems. 5. Developing a Continuous Improvement Service: From Inception to Reality in 18 months. 
Section II: People. 6. Identity and Values to Drive Respect for People: A case-study based on embedding kindness as an organizational value.. 7. Inspiring Sustainable Higher Education and Lean through a Lean Ambassadors Network. 8. Improving Performance through Engagement – the Impact of Daily Stand-ups in the University of Strathclyde. 9. Readiness to change towards lean transformation among employee in Universiti Putra Malaysia..
Section III: Projects. 10. Applying Lean in Projects; from Visualisations to Process Engineering – It’s Covered!. 11. BOSCARD A scoping tool for Lean continuous improvement projects and beyond. 12. Six Sigma as a method for improving university processes, the case of the academic assessment process. 13. Lean Training to Lean Projects. Section IV: Technology. 14. Machine Leaning: Integrating Lean into IT. 15. Can Information Services Lead a Network of Change Agents in a HEI?. 16. Lean, Kanban and Agile, A Story of Continuous Improvement in a University Software Team. 17. Every Organisation Needs a Mole. 
Section V: Sustaining. 18. Head, Heart, Hands: The three essentials to sustaining Lean. 19. Lessons from implementing lean at the Veterinary Teaching Hospital. 20. Lessons from Cardiff University`s Lean Experience. 
Section VI: Culture. 21. Developing a Culture – the Essentials for Continuous Improvement. 22. Growing a Lean approach in a changing University. 23. Making sense of learning, practice and theory. 24. What if we knew the future could be different!