Fundamentals of Human Resources Management, Fourth Edition

Contents......Page 6
About This Course......Page 12
How to Take This Course......Page 14
Pre-Test......Page 16
1 The Human Resources Function: An Overview......Page 22
The History of Personnel/Human Resources......Page 23
Today’s Successful HR Practitioner......Page 25
Important Competencies......Page 28
Workplace Illiteracy......Page 29
Integrating a Contingent Workforce......Page 30
HR Staff Ratios......Page 31
HR Budgets and Operating Costs......Page 32
What’s in a Name?......Page 33
The HR Function in Small and Mid-Sized vs. Large Organizations......Page 35
Number of Geographic Locations......Page 36
Hierarchy of Reporting Relationships......Page 37
The HR Function in Relation to Non-HR Functions......Page 38
Legal Issues......Page 39
Compensation......Page 40
Benefits Administration......Page 41
Human Resources Management Systems (HRMS)......Page 42
Recap......Page 45
Review Questions......Page 46
2 HR Management and Legal Issues......Page 48
Employment-Related Legislation......Page 49
Fair Labor Standards Act (FLSA) of 1938......Page 50
Civil Rights Act of 1866......Page 52
Civil Rights Act of 1964......Page 54
Equal Pay Act of 1963......Page 55
Occupational Safety and Health Act (OSHA) of 1970......Page 56
Americans with Disabilities Act (ADA) of 1990......Page 57
Family and Medical Leave Act (FMLA) of 1993......Page 59
Requirements for Posting Information......Page 60
The Impact of Employment-Related Legislation on HR Management......Page 61
Employment- and Termination-at-Will......Page 63
Negligent Hiring and Retention......Page 64
Avoiding Discrimination Charges......Page 66
Recap......Page 69
Review Questions......Page 71
3 The Employment Process......Page 74
Step One: Become Familiar with the Job......Page 75
Step Two: Review the Employment Application or Résumé......Page 77
Step Three: Plan Basic Questions......Page 79
Recruitment Sources......Page 82
Recruitment Strategy......Page 88
ABC Guidelines for Successful Recruitment......Page 90
Interview Questioning Techniques......Page 91
Hypothetical Questions......Page 92
Closed-Ended Questions......Page 93
Objective and Subjective Language......Page 94
Refer to Job-Related Facts......Page 95
Orientation Programs......Page 96
Organizational Orientation Programs......Page 97
Recap......Page 98
Review Questions......Page 100
4 Testing......Page 102
How Preemployment and Employment Tests Are Used......Page 103
Employment Testing......Page 104
Testing Advantages......Page 105
Testing Disadvantages......Page 107
Types of Validity Studies......Page 109
Test Takers......Page 110
Test Administrators......Page 112
Test Security......Page 113
Testing Policies......Page 114
Types of Tests......Page 116
Drug Testing......Page 119
Psychological Testing......Page 121
Personality Testing......Page 123
Recap......Page 125
Review Questions......Page 126
5 Compensation......Page 128
Characteristics of an Effective Compensation Program......Page 129
Job Descriptions......Page 131
Generic and Specific Job Descriptions......Page 132
Guidelines for Writing Job Descriptions......Page 133
Position Evaluation Process......Page 137
Benchmarking......Page 138
Base Pay......Page 140
Merit Increase System......Page 142
Variable Pay......Page 143
Skill-Based Pay......Page 144
Broadbanding......Page 145
Long-Term Incentive Compensation......Page 146
Recap......Page 147
Review Questions......Page 149
6 Performance Management......Page 150
Objectives and Uses......Page 151
Components of an Effective System......Page 153
Essay Evaluation......Page 154
Graphic Rating Scale......Page 155
Forced Distribution......Page 156
Choosing the Most Appropriate Performance Management System......Page 157
Allocation of Performance Management Responsibilities......Page 158
Coaching and Counseling......Page 159
Uses of Performance Management Forms......Page 162
Numerical Ratings......Page 163
Misuses of Performance Management Forms......Page 164
Performance Management Meetings......Page 165
Conducting the Performance Management Meeting......Page 166
Performance Management Meeting Pitfalls......Page 168
Recap......Page 169
Review Questions......Page 171
7 Benefits Administration......Page 172
Benefits Trends......Page 173
Primary Objectives of Benefits Programs......Page 177
Social Security and Medicare......Page 179
Workers’ Compensation......Page 180
Family and Medical Leave......Page 181
New EEOC Guidance on Discrimination in Employee Benefits......Page 182
Different Types of Benefits Plans......Page 183
Flexible Benefits Plans......Page 184
Questions to Ask Carriers......Page 187
Funding Options......Page 189
Recap......Page 191
Review Questions......Page 192
8 Employee Relations......Page 194
Employee Assistance Programs (EAPs)......Page 195
EAP Providers......Page 196
Confidentiality......Page 197
Grievances and Disciplinary Procedures......Page 198
Grievance Procedures......Page 199
Disciplinary Procedures......Page 200
Alternative Dispute Resolution......Page 203
Policies and Procedures Manuals......Page 205
Employee Handbooks......Page 206
What Employees Want......Page 208
Retention Challenges in Today’s Workplace......Page 210
Communication: The Key Component of a Retention Environment......Page 211
Best Practices: The McDonald’s Corporation......Page 212
Recap......Page 214
Review Questions......Page 216
9 Training and Development......Page 218
Training Trends......Page 219
Types of Training......Page 220
Linking Learning with Performance......Page 221
The Role of HR......Page 222
Needs Assessment......Page 223
Types of Needs Assessment......Page 224
Directed Training......Page 225
Distance Learning......Page 226
Advantages and Disadvantages of Distance Learning......Page 227
Classroom Learning vs. Distance Learning......Page 228
Evaluating the Effectiveness of Training......Page 229
Isolate Competencies......Page 230
Application of Learning......Page 231
Return on Investment (ROI)......Page 233
Career Development......Page 235
Career Development Model......Page 236
Acceleration Pool......Page 237
Mentoring Programs......Page 238
Recap......Page 239
Review Questions......Page 241
10 Human Resources Management Systems (HRMS)......Page 242
Uses of an HRMS......Page 243
Selecting an HRMS Project Team......Page 245
Upgrading an Existing HRMS......Page 247
Steps for Implementing an HRMS......Page 248
Product Demonstrations......Page 249
The HRMS Contract......Page 250
Self-Service Applications......Page 251
Internal or External Development......Page 252
Business Impact......Page 254
Privacy and Security Issues......Page 255
HRMS Maintenance......Page 257
Recap......Page 259
Review Questions......Page 260
Bibliography......Page 262
Post-Test......Page 266
C......Page 272
E......Page 273
I......Page 274
O......Page 275
S......Page 276
Z......Page 277