Fundamentals of Human Resource Management (10th edition)

Cover Page......Page 1
Title Page......Page 5
Copyright Page......Page 6
Brief Contents......Page 7
Contents......Page 8
Learning Outcomes......Page 28
Understanding Cultural Environments......Page 30
The Changing World of Technology......Page 31
How Technology Affects HRM Practices......Page 32
ETHICAL ISSUES IN HRM: Invasion of Privacy?......Page 35
The Workforce Today......Page 36
How Diversity Affects HRM......Page 37
What Is a Work/Life Balance?......Page 38
DID YOU KNOW?: Looking at the Future of HRM......Page 39
Do We Have a Shortage of Skilled Labor?......Page 40
How Do Organizations Balance Labor Supply?......Page 41
Issues Contingent Workers Create for HRM......Page 42
Continuous Improvement Programs......Page 44
How HRM Assists in Work Process Engineering......Page 45
Employee Involvement Implications for HRM......Page 46
OffShoring......Page 47
A Look at Ethics......Page 48
Summary......Page 49
Key Terms......Page 50
Working with a Team: Understanding Diversity Issues......Page 51
Enhancing Your Communication Skills......Page 52
Learning Outcomes......Page 54
Why Is HRM Important to an Organization?......Page 56
DID YOU KNOW?: A Management Recap......Page 57
The Strategic Nature......Page 58
The HRM Functions......Page 59
Staffing Function......Page 60
Training and Development Function......Page 61
Motivation Function......Page 62
Maintenance Function......Page 63
Labor Unions......Page 64
Management Thought......Page 65
Employment......Page 66
Training and Development......Page 67
Employee Relations......Page 68
WORKPLACE ISSUES: HRM Certification......Page 70
Is a Career in HRM for Me?......Page 71
Does HRM Really Matter?......Page 72
Shared Services......Page 73
HRM in a Global Environment......Page 74
HR and Corporate Ethics......Page 75
Summary......Page 76
Key Terms......Page 77
Working with a Team: Making a Layoff Decision......Page 78
Learning an HRM Skill: HR Certification......Page 79
Enhancing Your Communication Skills......Page 80
Learning Outcomes......Page 82
Laws Affecting Discriminatory Practices......Page 84
The Importance of the Civil Rights Act of 1964......Page 85
DID YOU KNOW?: Suggestions for Recruiting Minorities and Women......Page 86
What Other Laws Affect Discrimination Practices?......Page 87
Guarding Against Discrimination Practices......Page 91
Determining Potential Discriminatory Practices......Page 92
Responding to an EEO Charge......Page 93
Cases Concerning Discrimination......Page 95
Cases Concerning Reverse Discrimination......Page 97
The Role of the EEOC......Page 98
Office of Federal Contract Compliance Program (OFCCP)......Page 99
What Is Sexual Harassment?......Page 100
Are Women Reaching the Top of Organizations?......Page 101
DID YOU KNOW?: EEOC Reaches Out to Young Workers......Page 102
HRM in a Global Environment......Page 104
Summary......Page 105
Key Terms......Page 106
Developing Diagnostic and Analytical Skills......Page 107
Learning an HRM Skill: Investigating a Harassment Complaint......Page 108
Enhancing Your Communication Skills......Page 109
Learning Outcomes......Page 110
The Privacy Act of 1974......Page 112
The Drug-Free Workplace Act of 1988......Page 113
The Worker Adjustment and Retraining Notification Act of 1988......Page 114
Drug Testing......Page 116
DID YOU KNOW?: Why Organizations Conduct Drug Tests......Page 117
Whistle-Blowing......Page 118
DID YOU KNOW?: By the Numbers......Page 119
Workplace Romance......Page 120
The Employment-at-Will Doctrine......Page 121
Exceptions to the Doctrine......Page 122
What Is Discipline?......Page 123
Factors to Consider When Disciplining......Page 124
Disciplinary Guidelines......Page 125
Disciplinary Actions......Page 127
Summary......Page 130
Demonstrating Comprehension: Questions for Review......Page 131
Key Terms......Page 132
Case Application 4-B: Off-the-Job Behaviors......Page 133
Learning an HRM Skill: Guidelines for Counseling Employees......Page 134
Enhancing Your Communication Skills......Page 135
Learning Outcomes......Page 136
An Organizational Framework......Page 138
ETHICAL ISSUES IN HRM: Competitive Intelligence......Page 140
Assessing Current Human Resources......Page 141
Predicting the Future Labor Supply......Page 143
Matching Labor Demand and Supply......Page 144
Job Analysis Methods......Page 146
Structured Job Analysis Techniques......Page 147
Purpose of Job Analysis......Page 149
The Multifaceted Nature of Job Analysis......Page 150
Job Enrichment......Page 151
Flexible Work Schedules......Page 152
Summary......Page 153
Demonstrating Comprehension: Questions for Review......Page 154
Key Terms......Page 155
Working with a Team: Job Analysis Information......Page 156
Enhancing Your Communication Skills......Page 157
Learning Outcomes......Page 158
Factors That Affect Recruiting Efforts......Page 160
Constraints on Recruiting Efforts......Page 161
DID YOU KNOW?: Employment Branding......Page 162
The Internal Search......Page 163
Employee Referrals and Recommendations......Page 164
External Searches......Page 165
Online Recruiting......Page 169
Effective Recruiting......Page 170
Recruitment Alternatives......Page 171
Recruiting: A Global Perspective......Page 172
Your Own Job Search......Page 173
Preparing Your Résumé......Page 174
Summary......Page 175
Key Terms......Page 176
Developing Diagnostic and Analytical Skills......Page 177
Enhancing Your Communication Skills......Page 178
Learning Outcomes......Page 180
Initial Screening......Page 182
Completing the Application Form......Page 183
DIVERSITY ISSUES IN HRM: Interview Questions......Page 184
Preemployment Testing......Page 186
Comprehensive Interviews......Page 187
DID YOU KNOW?: Steps for Effective Interviewing......Page 188
ETHICAL ISSUES IN HRM: The Stress Interview......Page 189
Realistic Job Previews......Page 190
Background Investigation......Page 191
Medical/Physical Examination......Page 193
The Comprehensive Approach......Page 194
Now It’s Up to the Candidate......Page 195
Selection for Self-Managed Teams......Page 196
Validity......Page 197
Cut Scores and Their Impact on Hiring......Page 199
Final Thoughts: Excelling at the Interview......Page 201
Demonstrating Comprehension: Questions for Review......Page 203
Key Terms......Page 204
Working with a Team: Preparing for the Interview......Page 205
Enhancing Your Communication Skills......Page 206
Learning Outcomes......Page 208
Socialization......Page 210
The Socialization Process......Page 211
The Purpose of New-Employee Orientation......Page 212
The CEO’s Role in Orientation......Page 213
Why Use an Employee Handbook?......Page 214
Employee Training......Page 215
Determining Training Needs......Page 216
Employee Development......Page 217
Employee Development Methods......Page 218
DID YOU KNOW?: Training Expenditures......Page 220
Change Is a Popular Topic......Page 221
OD Methods......Page 223
WORKPLACE ISSUES: Playing Coach......Page 224
Evaluating Training......Page 225
Performance-Based Evaluation Measures......Page 226
Cross-Cultural Training......Page 227
Development......Page 228
Demonstrating Comprehension: Questions for Review......Page 229
Key Terms......Page 230
Developing Diagnostic and Analytical Skills......Page 231
Learning an HRM Skill: Coaching Employees......Page 232
Enhancing Your Communication Skills......Page 233
Learning Outcomes......Page 234
What Is a Career?......Page 236
Career Development: Value for the Organization......Page 237
Career Development: Value for the Individual......Page 238
Mentoring and Coaching......Page 239
ETHICAL ISSUES IN HRM: Mentoring Programs for Women and Minorities......Page 241
Exploration......Page 242
Mid-Career......Page 243
Decline (Late Stage)......Page 244
Career Choices and Preferences......Page 245
WORKPLACE ISSUES: A Special Case of a Career:Entrepreneurship......Page 248
Enhancing Your Career......Page 249
Demonstrating Comprehension: Questions for Review......Page 250
Key Terms......Page 251
Developing Diagnostic and Analytical Skills......Page 252
Learning an HRM Skill: Making a Career Choice......Page 253
Enhancing Your Communication Skills......Page 254
Learning Outcomes......Page 256
Purposes of a Performance Management System......Page 258
ETHICAL ISSUES IN HRM: The Inaccurate PerformanceAppraisal......Page 259
Difficulties in Performance Management Systems......Page 260
Performance Management and EEO......Page 261
Measure Actual Performance......Page 262
Evaluating Absolute Standards......Page 263
Relative Standards Methods......Page 267
WORKPLACE ISSUES: Forced Rankings—Are They Working?......Page 268
Using Achieved Outcomes to Evaluate Employees......Page 269
Leniency Error......Page 270
Central Tendency......Page 271
Attribution Theory......Page 272
Creating More Effective Performance Management Systems......Page 273
DID YOU KNOW?: The “Anywhere” Performance Appraisal......Page 274
Use Multiple Raters......Page 275
WORKPLACE ISSUES: Team Performance Appraisals......Page 276
The Performance Appraisal Meeting......Page 277
Evaluation Formats......Page 279
Summary......Page 280
Key Terms......Page 281
Working with a Team: Behaviorally Anchored Rating Scales......Page 282
Learning an HRM Skill: Writing Appraisal Comments......Page 283
Enhancing Your Communication Skills......Page 284
Learning Outcomes......Page 286
ETHICAL ISSUES: Salary Negotiation and Discrimination......Page 288
Performance-Based versus Membership-Based Rewards......Page 289
Compensation Administration......Page 290
Government Influence on Compensation Administration......Page 291
Job Evaluation......Page 293
Job Evaluation Methods......Page 294
Establishing the Pay Structure......Page 296
External Factors......Page 298
Incentive Compensation Plans......Page 299
Paying for Performance......Page 301
Team-Based Compensation......Page 302
Supplemental Financial Compensation......Page 303
ETHICAL ISSUES IN HRM: Are U.S. Executives Overpaid?......Page 304
Base Pay......Page 305
Assistance Programs......Page 306
Demonstrating Comprehension: Questions for Review......Page 307
Key Terms......Page 308
Working with a Team: Understanding Incentive Plans......Page 309
Enhancing Your Communication Skills......Page 310
Learning Outcomes......Page 312
Costs of Providing Employee Benefits......Page 314
Social Security......Page 316
DID YOU KNOW?: Look out for the Silver Tsunami......Page 317
Workers’ Compensation......Page 318
Health Insurance......Page 319
Retirement Benefits......Page 323
WORKPLACE ISSUES: Flying High No More: Airline Pensions Crash and Burn......Page 324
Defined Contribution Plans......Page 325
Paid Time Off......Page 326
DID YOU KNOW?: Benefits Around the Globe......Page 327
ETHICAL ISSUES IN HRM: Making Sick Leave a Required Benefit?......Page 328
WORKPLACE ISSUES: Leaving It Up to You: Paid Time Off Leave (PTO)......Page 329
Employee Services and Family-Friendly Benefits......Page 330
Flexible Spending Accounts......Page 331
Core-Plus Options Plans......Page 332
Summary......Page 333
Key Terms......Page 334
Working with a Team: Benefit Selections......Page 335
Learning an HRM Skill: Calculating a Long-Term Disability Payment......Page 336
Enhancing Your Communication Skills......Page 337
Learning Outcomes......Page 338
OSHA Inspection Priorities......Page 340
OSHA Record-Keeping Requirements......Page 342
OSHA Punitive Actions......Page 343
Education and Training......Page 346
Assisting Employers in Developing a Safer Workplace......Page 349
WORKPLACE ISSUES: OSHA’s Top Ten Violations......Page 350
Workplace Violence......Page 351
Indoor Air Quality......Page 352
WORKPLACE ISSUES: Faith in the Slaughterhouse......Page 353
Stress......Page 354
Common Causes of Stress......Page 355
DID YOU KNOW?: Employees Wasting Time at Work......Page 356
A Special Case of Stress: Burnout......Page 357
A Brief History of EAPs......Page 358
Wellness Programs/Disease Management......Page 359
International Safety and Health......Page 360
International Health Issues......Page 361
Summary......Page 362
Key Terms......Page 363
Working with a Team: Health and Safety......Page 364
Enhancing Your Communication Skills......Page 365
Learning Outcomes......Page 366
Introduction......Page 368
Compulsory Membership......Page 369
Dissatisfaction with Management......Page 371
The Taft-Hartley Act......Page 372
Other Laws Affecting Labor-Management Relations......Page 373
DIVERSITY ISSUES IN HRM: Unions and EEO......Page 374
Unionizing Employees......Page 375
Collective Bargaining......Page 376
Objective and Scope of Collective Bargaining......Page 377
The Collective-Bargaining Process......Page 378
Failure to Reach Agreement......Page 380
Impasse-Resolution Techniques......Page 381
Critical Issues for Unions Today......Page 382
Union Membership: Where Have the Members Gone?......Page 383
Labor-Management Cooperation......Page 384
Unionizing the Nontraditional Employee......Page 385
International Labor Relations......Page 386
Differing Perspectives Toward Labor Relations......Page 387
Summary......Page 388
Key Terms......Page 389
Working with a Team: Handling a Grievance......Page 390
Enhancing Your Communication Skills......Page 391
Endnotes......Page 393
Glossary......Page 415
Company Index......Page 421
Subject Index......Page 424