Facilities Management Handbook, Fourth Edition

Contents......Page 8
Foreword......Page 22
About the Authors......Page 23
Introduction......Page 24
Part 1 Complying with the Law......Page 27
CHAPTER 1 Complying with Safety, Health, Fire and Environment Law......Page 29
Regulations......Page 30
The Health and Safety at Work etc. Act 1974......Page 31
The Corporate Manslaughter and Corporate Homicide Act 2007......Page 32
Leading Health and Safety at Work......Page 34
A successful health and safety policy......Page 35
Primary regulations relating to health and safety......Page 36
Who may be harmed?......Page 46
'Suitable and sufficient'......Page 47
Criminal Sanctions......Page 48
Civil compensation......Page 49
Avoiding back pain......Page 50
Preventing work-related upper limb disorders......Page 51
Asbestos-related diseases......Page 55
Reducing noise......Page 59
Legionellosis......Page 61
Accidents and incidents......Page 64
Improving well-being......Page 65
Violence......Page 79
Preventing slips and trips......Page 80
Equipment......Page 81
Vehicles (other than motor vehicles used on public roads)......Page 82
Hotdesking......Page 83
Homeworkers' checklist......Page 84
Driving......Page 85
Lone working......Page 86
Construction (Design and Management) Regulations 2007 (CDM)......Page 87
The preconstruction information pack......Page 92
The health and safety file......Page 95
Managing refurbishment works......Page 96
Structure and access......Page 97
Using ladders......Page 98
Permit to work procedures/safe systems of work......Page 100
The Building Regulations......Page 101
Managing contractors......Page 102
Legal duty to contractors......Page 104
Working at a height......Page 106
Control of Vibration at Work Regulations 2005......Page 108
Fire Safety......Page 109
Fire risk assessment......Page 110
Means of escape......Page 114
Fire equipment......Page 116
Competency in fire safety......Page 117
The Disability Discrimination Act 1995 (DDA)......Page 118
The Food Safety Act 1990......Page 121
The Food Hygiene (England) Regulations 2006......Page 123
Hazard analysis critical control point......Page 125
Food safety: good practice standards......Page 127
Health and safety in catering units......Page 129
Licensing......Page 130
Climate Change Levy......Page 131
Producer Responsibility Obligations (Packaging Waste) Regulations 1997......Page 132
Waste Electrical and Electronic Equipment(WEEE) Regulations......Page 134
Pollution......Page 135
Statutory nuisances......Page 136
Corporate Social Responsibility......Page 138
Supply Chain Management......Page 139
Flexible working right of request......Page 140
Rest periods......Page 142
Exceptions to the regulations......Page 143
Comparable full-timers......Page 145
Remedies......Page 146
Maternity leave......Page 147
Parental leave......Page 148
Fixed term contracts......Page 149
Agency workers......Page 150
Transfer of Undertakings (Protection of Employment) Regulations (TUPE)......Page 151
Relevant transfers......Page 152
Service provision changes......Page 153
Exceptions......Page 154
Employee Consultation......Page 155
European Works Council......Page 156
Redundancies and transfers......Page 157
Disability Discrimination......Page 158
Reasonable adjustments......Page 159
Public access......Page 160
Building alterations......Page 161
Complaints and compensation......Page 162
Disability Rights Commission (now Equality and Human Rights Commission)......Page 163
Automatic unfair dismissal......Page 164
Disciplinary and Grievance Hearings......Page 165
Workplace Surveillance......Page 166
RIP to privacy?......Page 167
Laws on privacy......Page 168
Practical considerations......Page 169
Minimum Wage......Page 170
New Employment/Contract Legislation......Page 171
How is property owned?......Page 172
Professional advisers: who does what?......Page 173
Buying property......Page 174
Costs involved......Page 175
Acquisition for own use......Page 176
Business Leases......Page 177
Term......Page 178
Security of tenure......Page 179
Rates and taxes......Page 180
Alterations......Page 181
Breach of repairing obligations......Page 182
Service charges......Page 183
Landlord's remedies for tenant breaches......Page 185
The law......Page 186
When is planning permission required?......Page 187
Understanding planning requirements......Page 189
Applying for planning permission......Page 190
The planning application decision......Page 191
Appeals......Page 193
When is planning permission not needed?......Page 194
What if planning law is not complied with?......Page 196
What is contaminated land?......Page 199
Occupiers' liability......Page 200
Case study......Page 201
Knowing your Portfolio and Managing Costs......Page 204
Real Estate Valuation......Page 205
Procuring valuations......Page 206
Valuations for acquisition/disposal......Page 207
Valuations for incorporation within financial statements......Page 209
Valuation approach......Page 211
Negotiating lease terms......Page 212
Part 2 Managing Your Business Effectively......Page 214
Universal principles......Page 215
The significance of facilities management costs......Page 216
Systems technology and financial management......Page 217
Budgetary control......Page 218
Cost centres......Page 219
Data......Page 220
Change management......Page 223
Procurement......Page 224
Private Investment and Partnership......Page 227
The PPP process......Page 228
Payment mechanisms......Page 230
Why benchmark?......Page 231
The process of benchmarking......Page 234
Whole-life Economics and Financial Analysis......Page 240
Techniques for financial analysis......Page 241
Applying the techniques......Page 245
Rates......Page 246
Service charges......Page 247
Building insurance......Page 248
Principles of Facilities Finance......Page 250
Capital and revenue expenditure......Page 251
Capital allowances......Page 252
Risk assessment......Page 254
Different types of risk......Page 255
Prioritising risk......Page 257
Outsourcing risk......Page 258
Turnbull recommendations......Page 259
Digital Risk......Page 260
Types of digital risk......Page 261
Risk management: the facilities management workload......Page 262
Building better: case study......Page 265
CHAPTER 6 Business Continuity......Page 267
Business vulnerability......Page 268
An effective strategy......Page 269
Conducting a business impact analysis......Page 270
Drawing up a plan......Page 271
Roles and responsibilities......Page 272
Outsourcing Disaster Recovery......Page 273
Selecting a disaster recovery supplier......Page 274
Dealing with Staff......Page 275
Communication......Page 276
Dealing with the Media......Page 277
Restoration of the business......Page 278
Best Practice Procedures......Page 279
Simple Steps to Effective Business Continuity......Page 280
What to Outsource......Page 282
Anticipating pitfalls......Page 283
Invitation to tender......Page 286
Final negotiations......Page 287
The supplier market......Page 288
Penalties and incentives......Page 289
Force majeure clauses......Page 290
What should the contract include?......Page 291
Contract 'management'......Page 292
Client satisfaction......Page 293
Good communication......Page 295
Team dynamics......Page 296
Managing the End of the Contract......Page 297
OUTSOURCING FACILITIES MANAGEMENT: CASE STUDY......Page 298
Legislation......Page 300
Guide to effective travel planning......Page 301
Parking restrictions......Page 305
Planning a car park......Page 306
Fleet Management......Page 307
Mobile Growth......Page 309
Bluetooth......Page 310
Voice Becomes Data......Page 311
Intelligent buildings......Page 312
Future-proofing......Page 313
Cabling categories......Page 314
Features of VoIP......Page 315
Integration with the data network......Page 316
Conferencing and Presentation Technology......Page 317
Projectors......Page 318
E-procurement......Page 319
Intranet services......Page 320
Paper storage......Page 321
Establishing an electronic document system......Page 322
How to get the best deal......Page 324
Combined heat and power......Page 325
Totally integrated power......Page 327
Water competition......Page 328
Checking utility invoices......Page 329
Objectives......Page 330
Reducing Emissions and Costs: Logbooks and the Energy Performance in Buildings Directive......Page 331
Energy-efficiency improvement programmes......Page 333
The value of metering data......Page 334
Sewerage charges......Page 335
Preventing water pollution......Page 338
Indoor air quality......Page 340
Saving energy and improving quality......Page 341
Choosing equipment......Page 342
Air conditioning......Page 343
Promoting cleaner indoor air......Page 345
Disposal......Page 348
A sustainable resource......Page 349
Damage to hearing......Page 350
Sound power level......Page 351
Controlling noise at source......Page 352
Selecting furniture......Page 353
Workspace design......Page 354
Seating......Page 355
Catering......Page 356
Company restaurant facilities......Page 357
Planning a restaurant......Page 358
Ambience......Page 359
Choosing caterers......Page 360
Selecting contractors......Page 361
Costs......Page 362
Sources of light......Page 363
Lighting output......Page 365
Lighting quality......Page 366
CHAPTER 11 Space Design and Management......Page 367
Emergency lighting......Page 368
Measuring space......Page 373
Bricks and mortar......Page 374
Cabling......Page 375
Space per person......Page 376
Workplace options......Page 377
Circulation......Page 379
Group planning......Page 380
Office aesthetics......Page 381
Space-saving tips......Page 382
Cutting the cost of churn......Page 383
Relocation......Page 384
Hotdesking......Page 385
Infrastructure: buildings, space and asset management......Page 387
Health, safety and environmental management......Page 388
Financial, budget and inventory management......Page 389
Choosing a CAFM system......Page 390
Data entry and protection......Page 392
Implementing the system......Page 393
Key sources......Page 394
Closed Circuit Television......Page 395
Choosing CCTV cameras......Page 396
CCTV operation......Page 397
Recordings......Page 398
At-risk areas......Page 399
Principal strategies for defence......Page 400
Security measures......Page 401
Manned guarding......Page 404
Causes of fire......Page 405
Statutory requirements......Page 407
Statutory requirements......Page 408
Types of maintenance......Page 409
Serviceability......Page 410
Managing maintenance contracts......Page 411
Employee safety......Page 412
Preventive maintenance programmes......Page 413
The complete service solution......Page 415
Key Performance Indicators......Page 417
Appendix Facilities service cost benchmarking protocol......Page 419
Index......Page 430