Exploring Services Science: 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings

Front Matter....Pages I-XVII
Front Matter....Pages 1-1
Tracing the Roots of the Organizational Benefits of IT Services....Pages 3-11
Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review....Pages 12-23
FabLabs as Platforms for Digital Fabrication Services: A Literature Analysis....Pages 24-37
IT-Support in Workplace Health Promotion: Mobile Apps on the Rise....Pages 38-50
New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?....Pages 51-63
Organizational Impact on Software Development of eServices Techniques....Pages 64-75
Healthcare and the Co-creation of Value: Qualifying the Service Roles of Informal Caregivers....Pages 76-86
Exploring the Relationship Between Corruption and Health Care Services, Education Services and Standard of Living....Pages 87-100
Examining the Impact of Social Networking Sites on Performance of Service Firms: Evidence from Romania....Pages 101-112
Front Matter....Pages 113-113
A Conceptual Modelling of the Key Components and Relations of Service Systems....Pages 115-130
Social Media Marketing and Value Co-creation: A Dynamic Performance Management Perspective....Pages 131-143
Creative Industries and Big Data: A Business Model for Service Innovation....Pages 144-158
More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting....Pages 159-172
From Data Science to Value Creation....Pages 173-181
Towards a Unified Approach to Identify Business Model Patterns: A Case of E-Mobility Services....Pages 182-196
Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications....Pages 197-209
A GIS-Based Decision Support System for Locating Primary Care Facilities....Pages 210-222
Combining Data Analytics with Layout Improvement Heuristics to Improve Libraries’ Service Quality....Pages 223-234
Front Matter....Pages 235-235
A Return on Our Experience of Modeling a Service-Oriented Organization in a Service Cartography....Pages 237-250
Content Analysis of Customer Reviews to Identify Sources of Value Creation in the Hotel Environment....Pages 251-260
Front Matter....Pages 235-235
Beyond Quality of Service: Exploring What Tourists Really Value....Pages 261-271
Multivariate Analysis of EU Convergence in Higher Education Services....Pages 272-282
Does Community Service Make Any Difference in University Rankings?....Pages 283-294
Digital Transformation at the University of Porto....Pages 295-308
The Role of Digital Tools and Platforms for Training Programmes Developed by the Organisations of the Banking Sector....Pages 309-322
Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services....Pages 323-336
Mega Sporting Events and Technology: The Role of Social Networks in Co-creating Value for the Olympic Games....Pages 337-351
Front Matter....Pages 353-353
Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency....Pages 355-369
Digital Services Development Using Statistics Tools to Emphasize Pollution Phenomena....Pages 370-382
Service Orientation of Environment Control Processes....Pages 383-396
Service Ecosystems for the Common Good: A Case of Non-profit Network Organization....Pages 397-408
Customer Satisfaction from Inner-City Services: A Case Study....Pages 409-420
Using Ethological Approaches to Understand Skiers’ Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: An Empirical Study Conducted in the Swiss Alps....Pages 421-430
Back Matter....Pages 431-432