Exploring Services Science: 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings

Front Matter....Pages I-XVI
Front Matter....Pages 1-1
Decision-Making in Smart Service Systems: A Viable Systems Approach Contribution to Service Science Advances....Pages 3-14
On a Qualitative Game Theoretic Approach of Teacher-Student Interaction in a Public Higher Education Service System....Pages 15-29
Service-Dominant Strategic Sourcing: Value Creation Versus Cost Saving....Pages 30-44
New Service’s Expectation Positioning by Applying Cumulative Prospect Theory....Pages 45-59
Enabling Service Business Models Through Service Processes....Pages 60-71
Front Matter....Pages 73-73
Experience from a Modelling and Simulation Perspective in Smart Transport Information Service Design....Pages 75-88
Process Modeling as Key Technique for Embedding the Practices of Business Process Management in Organization....Pages 89-99
Towards a Flexible Solution in Knowledge-Based Service Organizations: Capability as a Service....Pages 100-111
A Three-Dimensional Approach for a Quality-Based Alignment Between Requirements and Architecture....Pages 112-125
Front Matter....Pages 127-127
Framing Meaningful Experiences Toward a Service Science-Based Tourism Experience Design....Pages 129-140
Personal Service Eco-Environment (PSE2): A User-Centric Services Computing Paradigm....Pages 141-154
Using User-Generated Content to Explore Hotel Service Quality Dimensions....Pages 155-169
How Service Innovation Contributes to Co-Create Value in Service Networks....Pages 170-183
Front Matter....Pages 185-185
Needmining: Towards Analytical Support for Service Design....Pages 187-200
An Efficient Procedure to Determine the Initial Basic Feasible Solution of Time Minimization Transportation Problem....Pages 201-212
The Possible Evolution of the Co-operative Form in a Digitized World: An Effective Contribution to the Shared Governance of Digitization?....Pages 213-220
A Service-Value Approach to Mobile Application Valuation....Pages 221-234
Front Matter....Pages 235-235
The Assessment of Municipal Services: Environmental Efficiency of Buildings Construction....Pages 237-250
“Agile Adoption” in IT Companies - Building a Change Capability by Qualitative Description of Agile Implementation in Different Companies....Pages 251-262
Technology for Soccer Sport: The Human Side in the Technical Part....Pages 263-276
Front Matter....Pages 235-235
Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda....Pages 277-286
Automated Business Process Management....Pages 287-298
A Service-Oriented Living Lab for Continuous Performance Improvement in SMEs....Pages 299-309
Front Matter....Pages 311-311
Digital Service Platform for Networked Enterprises Collaboration: A Case Study of the NEMESYS Project....Pages 313-326
How Can ITIL and Agile Project Management Coexist?....Pages 327-342
SStream: An Infrastructure for Streaming Multimedia Content Efficiently and Securely in a Heterogeneous Environment....Pages 343-354
Integration of Hazard Management Services....Pages 355-364
Front Matter....Pages 365-365
Service Oriented Mechanisms for Smart Resource Allocation in Private Manufacturing Clouds....Pages 367-383
Modeling a Manager’s Work as a Service Activity....Pages 384-391
Servicizing as a Tool for Increasing the Sustainability of Product Life Cycles....Pages 392-402
Service Architecture for CSP Based Planning for Holonic Manufacturing Execution Systems....Pages 403-416
Front Matter....Pages 417-417
Designing Product Service Systems in the Context of Social Internet of Things....Pages 419-431
An Event-Driven Service-Oriented Architecture for Performing Actions on Business Organization Items....Pages 432-443
Improving After-Sales Services Using Mobile Agents in a Service-Oriented Architecture....Pages 444-456
Designing and Configuring the Value Creation Network for Servitization....Pages 457-470
Front Matter....Pages 471-471
Generic Data Synchronization Algorithm in Distributed Systems....Pages 473-484
Data-driven Approach to New Service Concept Design....Pages 485-496
Queuing-Based Processing Platform for Service Delivery in Big Data Environments....Pages 497-508
A Service-Oriented Framework for Big Data-Driven Knowledge Management Systems....Pages 509-521
Towards a Platform for Prototyping IoT Health Monitoring Services....Pages 522-533
Front Matter....Pages 535-535
A Freight Brokering System Architecture Based on Web Services and Agents....Pages 537-546
Automated Identification and Prioritization of Business Risks in e-service Networks....Pages 547-560
The Sharing Economy Revolution and Peer-to-peer Online Platforms. The Case of Airbnb....Pages 561-570
Front Matter....Pages 571-571
Dynamic Service Capacity and Demand Matching in a Holonic Public Transport System....Pages 573-589
Specifying Modernization into Service-Oriented SaaS System in a Case of Public Transport Document Generator....Pages 590-603
Improving the Service Level of Bus Transportation Systems: Evaluation and Optimization of Bus Schedules’ Robustness....Pages 604-618
Mobile Communication Solutions for the Services in the Internet of Things....Pages 619-632
Front Matter....Pages 633-633
Improving the Introduction of Electronic Health Record: Lessons from European and North American Countries....Pages 635-648
Health Care Co-production: Co-creation of Value in Flexible Boundary Spheres....Pages 649-659
Work-Related Stress in Health Care Services: A Quantitative Study in Italy....Pages 660-673
New Technologies for Sustainable Health Care....Pages 674-682
Interoperability of Medical Data Through e-Health Service in Romania....Pages 683-692
Implementing the Patient Clinical Observation Sheet as a Service in Hospitals....Pages 693-702
Front Matter....Pages 703-703
Innovation for Sustainable Development by Educating the Local Community. The Case of an Italian Project of Food Waste Prevention....Pages 705-716
The Assessment of Performance of Educational Services: The Case of Portuguese Secondary Schools....Pages 717-731
Examining Cloud Computing Adoption Intention in Higher Education: Exploratory Study....Pages 732-741
Service Science Textbooks: Opportunities of an Interdisciplinary Approach....Pages 742-749
Research and Education in Service Science Management and Engineering: The Case of the Italian Service Management Forum....Pages 750-760
Back Matter....Pages 761-762