Exploring Services Science: 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings

Front Matter....Pages I-XI
Towards a Framework of Influence Factors for Value Co-creation in Service Systems....Pages 1-11
Towards Contributory Development by the Means of Services as Common Goods....Pages 12-24
Knowledge Sharing and Value Co-creation: Designing a Service System for Fostering Inter-generational Cooperation....Pages 25-35
Towards a Cyberinfrastructure for Social Science Research Collaboration: The Service Science Approach....Pages 36-49
Evolution and Overview of Linked USDL....Pages 50-64
An Agile BPM System for Knowledge-Based Service Organizations....Pages 65-79
A SoaML Approach for Derivation of a Process-Oriented Logical Architecture from Use Cases....Pages 80-94
A Service Oriented Architecture for Total Manufacturing Enterprise Integration....Pages 95-108
On the Necessity and Nature of E-Mobility Services – Towards a Service Description Framework....Pages 109-122
Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v. $$3$$ ....Pages 123-138
How Social Responsibility Influences Innovation of Service Firms: An Investigation of Mediating Factors....Pages 139-151
Verifying the Image-Dominant (ID) Logic Through Value Cross-Creation Between Social and Imagined Communities....Pages 152-165
E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated Hospital....Pages 166-175
Service Convenience on Call Centers: Impacts on Repurchase....Pages 176-189
Tourism as a Life Experience: A Service Science Approach....Pages 190-203
Technological Trends in the Sport Field: Which Application Areas and Challenges?....Pages 204-214
Shared Services: Exploring the New Frontier....Pages 215-227
Towards a Conceptual Framework for Classifying Visualisations of Data from Urban Mobility Services....Pages 228-242
Agent Based Simulation of Trust Dynamics in Dependence Networks....Pages 243-252
Towards an IT-Based Coordination Platform for the German Emergency Medical Service System....Pages 253-263
Education on Service Science Management and Engineering: A Comparative Analysis....Pages 264-277
Business School Innovation Through a Service Science Approach: Organizational and Performance Measurement Issues....Pages 278-288
Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations....Pages 289-300
Interrelations of Success Factors for Selling Product-Service Systems from a Solution Sales Perspective....Pages 301-313
How to Encourage the Use of Public Transport? A Multiservice Approach Based on Mobile Technologies....Pages 314-325
Relationship Bonds and Customer Loyalty: A Study Across Different Service Contexts....Pages 326-339
Exploring Opportunities to Improve Retail Store Quality Using RSQS....Pages 340-350
Back Matter....Pages 351-352