Exploring Interpersonal Dynamics, Volume 4 (Research in Occupational Stress and Well Being) (Research in Occupational Stress and Well Being)

EXPLORING INTERPERSONAL
DYNAMICS......Page 1
WORKPLACE AGGRESSION AND VIOLENCE AGAINST INDIVIDUALS AND ORGANIZATIONS: CAUSES, CONSEQUENCES, AND INTERVENTIONS......Page 9
DEFINITION OF WORKPLACE AGGRESSION......Page 10
MODELS OF WORKPLACE AGGRESSION......Page 15
TAXONOMY OF AGGRESSIVE BEHAVIORS AT WORK......Page 21
Direct-Active......Page 25
Direct-Passive......Page 26
Indirect-Active......Page 27
Direct-Active......Page 28
Direct-Passive......Page 29
Indirect-Passive......Page 30
Role Ambiguity and Role Conflict......Page 31
Organizational Justice......Page 32
Demographic Characteristics......Page 35
Coworker Attitudes and Behaviors......Page 36
Organizational Changes......Page 37
Attitudes toward Violence and Dishonesty......Page 38
Demographics......Page 39
Individual Characteristics......Page 40
Negative Affectivity......Page 41
Agreeableness......Page 42
Conscientiousness......Page 43
Locus of Control......Page 44
Narcissism......Page 45
Tolerance for Ambiguity......Page 46
Optimism......Page 47
Communication Skills......Page 48
COGNITIVE APPRAISAL......Page 49
EMOTIONAL REACTIONS......Page 50
POTENTIAL FACTORS INFLUENCING PATHS D AND E......Page 51
Psychological Outcomes......Page 53
Physical Outcomes......Page 54
Organizational Actions......Page 55
CONCLUSION......Page 58
ACKNOWLEDGMENTS......Page 61
REFERENCES......Page 62
INTRODUCTION......Page 75
THE ECOLOGICAL MODEL......Page 77
INTIMATE PARTNER VIOLENCE......Page 78
INTIMATE PARTNER VIOLENCE AND WORK......Page 79
AN ECOLOGICAL VIEW OF WORK-RELATED IPV......Page 80
Second Order Effects of IPV......Page 81
Third Order Effects of IPV......Page 83
Fourth-Order Effects......Page 84
Stigmatization of Targets......Page 86
Antecedents to the Perpetration of IPV......Page 88
First and Second Order Effects......Page 90
IPV Disclosure......Page 91
Organizational Costs of IPV......Page 92
Multilevel Effects of IPV......Page 93
The Role of the Organization in IPV Prevention......Page 94
REFERENCES......Page 96
INTRODUCTION......Page 101
WORK ORGANIZATION AND JOB STRESS......Page 102
THE CHANGING NATURE OF WORK......Page 103
CHANGES IN JOB STRESS......Page 104
1977 (Quality of Employment Survey)......Page 105
MEASURES......Page 106
Job Stress-Resources......Page 107
ANALYTIC APPROACH......Page 108
The Changing Nature of Workers and Work......Page 110
Changes in Job Stress by Year......Page 112
Job Stress by Year by Education......Page 113
Job Stress by Year by Age......Page 114
Job Stress by Year by Marital Status......Page 115
Job Stress by Year by Employment Type......Page 116
Job Stress by Year by Occupation......Page 117
Job Stress by Year by Industry......Page 118
Job Stress by Year by Union Membership......Page 119
Part Time vs. Fulltime Workers - 2002......Page 120
Multivariate Analyses of Job Stress, 1972 and 2002......Page 121
Accounting for Changes in Job Stress, 1972-2002......Page 126
SUMMARY......Page 130
REFERENCES......Page 133
JOB CHARACTERISTICS AND LEARNING BEHAVIOR: REVIEW AND PSYCHOLOGICAL MECHANISMS......Page 135
INTRODUCTION......Page 136
The Demand-Control Model: Strain vs. Active Learning......Page 138
Employee Learning Behavior in the DC Model......Page 141
Demands, Control and Active Learning: The Evidence So Far......Page 143
Work challenge......Page 144
Organizational and work commitment......Page 147
Other outcomes......Page 148
Evaluation: What do We Know?......Page 149
On the Conceptual Foundations of the Active Learning Hypothesis......Page 151
The Feedback Cycle......Page 153
Four Levels of Action Regulation......Page 155
Learning in Action Theory......Page 156
Regulation Requirements: Job Demands......Page 158
Feedback......Page 159
Goal orientation/motivation......Page 160
Action styles......Page 161
THE DEMAND-CONTROL MODEL VERSUS ACTION THEORY......Page 162
Central Work Aspects......Page 163
The Worker and His/Her Interaction with the Work Environment......Page 165
Integration of the DC Model and Action Theory: A Model and a Research Agenda......Page 166
CONCLUSIONS......Page 169
REFERENCES......Page 170
ORGANIZATIONAL STRESS THROUGH THE LENS OF CONSERVATION OF RESOURCES (COR) THEORY......Page 175
INTRODUCTION......Page 176
Integration of Burnout Research in COR Theory......Page 178
COR Based Burnout: A Literature Review......Page 188
Empirical Developments......Page 190
THE CONCEPTUALIZATION OF WORK AND FAMILY DYNAMICS WITHIN THE FRAMEWORK OF THE COR THEORY......Page 193
Research Findings......Page 194
Summary and Conclusions......Page 197
APPLYING COR THEORY TO RESPITE RESEARCH......Page 198
Embedding Respite Research in COR Theory......Page 199
Review of COR-Based Respite Research......Page 201
Business Travels as a Special Kind of Respite......Page 203
Business Trips - A Conceptual Model......Page 204
Theoretical Implications......Page 207
Practical Implications......Page 208
STUDY IN PROGRESS:1......Page 209
COR THEORY BASED INTERVENTIONS AT THE WORKPLACE......Page 213
Information Technology Implementation and Threat of Resource Loss......Page 215
COR Theory and IT Implementation......Page 216
Summary and Conclusions......Page 218
CONCLUSIONS AND IMPLICATIONS FOR FURTHER RESEARCH......Page 220
REFERENCES......Page 223
THE ROLE OF "HAPPINESS" IN ORGANIZATIONAL RESEARCH: PAST, PRESENT AND FUTURE DIRECTIONS......Page 229
HAPPINESS DEFINED......Page 231
HAPPINESS AS JOB SATISFACTION: MORE OR LESS THAN MEETS THE EYE?......Page 233
WHY JOB SATISFACTION AS HAPPINESS......Page 234
WORKER FATIGUE, MONOTONY AND JOB SATISFACTION......Page 235
ADVERTISING, CUSTOMER SALES AND JOB SATISFACTION......Page 236
THE JOB SATISFACTION/JOB PERFORMANCE RELATION......Page 238
AFFECTIVE DISPOSITIONAL APPROACHES TO [UN]HAPPINESS......Page 239
MOOD AND PERFORMANCE......Page 242
Extraversion and Emotional Stability......Page 244
Happiness as Emotional Activation-Intensity: Emotional Exhaustion......Page 246
THE OTHER UNROTATED SOLUTION: HAPPINESS AS PSYCHOLOGICAL WELL BEING......Page 248
RESEARCH ON THE HAPPY/PRODUCTIVE WORKER THESIS......Page 249
FREDRICKSON'S (1998, 2001, 2002, 2003) BROADEN-AND-BUILD THEORY......Page 252
THE MODERATING ROLE OF PSYCHOLOGICAL WELL BEING......Page 254
CAVEATS, CONCERNS, CONUNDRUMS AND CHALLENGES FOR FUTURE RESEARCH ON HAPPINESS......Page 255
The Composition (or Selection) Approach to Promoting Happiness......Page 256
Situational Engineering......Page 258
CONCLUDING THOUGHTS......Page 259
REFERENCES......Page 261
DISPLAY RULES AND STRAIN IN SERVICE JOBS: WHAT'S FAIRNESS GOT TO DO WITH IT?......Page 273
INTRODUCTION......Page 274
EMOTION REQUIREMENTS AND WORK STRESS......Page 275
Dispositional Factors......Page 276
Service Emotion Rules Fairness (SERF) and Job Strain......Page 277
Formation of Fairness Perceptions: Process-Content Distinction......Page 278
Content: Fairness of the Outcomes of the Policy......Page 279
GROUP DIFFERENCES IN THE PERCEIVED FAIRNESS OF DISPLAY RULES......Page 280
Race/Ethnicity......Page 281
Job Status/Power......Page 282
Affective personality......Page 283
SERF and Perceptions of Outcomes......Page 285
Predicting SERF and Job Strain......Page 287
STUDY 2: SERF AND JOB STRAIN EXPERIMENT......Page 288
Results & Discussion......Page 289
Hypothesis Testing......Page 290
Are Display Rules Generally Unfair?......Page 291
Does SERF matter? Fairness of Display Rules and Job Strain......Page 292
What Contributes to the Fairness of Display Rules?......Page 293
Future Research......Page 294
Practical Implications......Page 295
REFERENCES......Page 296
INTRODUCTION......Page 303
THE MENTORING PROCESS......Page 304
Mentoring Support and Stages......Page 305
The Mentoring Exchange......Page 306
Approaches and Models......Page 308
Common Themes and Factors......Page 309
STRESS POINTS IN THE MENTORING PROCESS......Page 313
Initiating a Relationship......Page 314
Becoming a mentor......Page 316
Becoming a protege......Page 317
Mentor and protege self-efficacy......Page 318
Developing and Maintaining a Relationship......Page 319
Mentoring as an On-Going Coping Strategy......Page 320
Relationship Transformation or Termination......Page 321
Oh mentor, my mentor!......Page 322
Oh mentor, my tormentor!......Page 323
The mentor's perspective......Page 324
Related Themes in Stress and Mentoring......Page 325
Differentiating Among Effects......Page 327
CONCLUSION......Page 328
REFERENCES......Page 329