Expert Humans: Critical Leadership Skills for a Disrupted World

Half Title Page
Title Page
Copyright Page
Dedication
Acknowledgements
Contents
List of Tables and Figures
Author Biography
Introduction
Part One: What’s Going On?
	1: Disruption – Critical Leadership for a Disrupted World
		The Tyranny of the Algorithm
		Dehumanisation
		Dehumanisation and the Rise of the Chatbot
		Are We Heading into an AI Winter?
		Jobs of the Future
	2: Purpose and Sustainability – Where ARE We Heading?
		What Ever Happened to Purpose? A Reflection on the Critical Role of Purpose in Building a Sustainable Future
		The Purpose-and-Meaning Vacuum
		Thinking about Purpose
		Purpose in a Work Context: Why are We Here, Doing What We’re Doing?
		How Can Purpose be Strengthened? Where Do Expert Humans Come in?
		Expert Humans – How the ACE Model of Altruism, Compassion and Empathy Can Support Purpose
		How Can Leaders and Managers Use an Expert Humans Mindset (of Altruism, Compassion and Empathy) to Advance the Sustainability Agenda – What Does Such a Mindset Look Like?
	3: Impact – What Impact Will this Disruption Have on Humans and the Workplace?
		What Will Happen if We Do Not Change?
			Change at The Macro-level
		‘Our House is on Fire’
		Change at the Micro-level
		What Benefits Will Accrue if We Do Change?
			Benefits at The Macro-level
		Working to Raise Awareness
		Emergence of a New Kind of Leadership for a Disrupted World – Advancing Sustainability and Humanity
		Implications for Mental Health and General Wellbeing
		Co-existence of Humans with AI
		New Organisational Cultures and Why a Change is Needed Now
Part Two: How Do We Fit In?
	4: Drawing on Human Psychology
		How Can We Draw on Human Psychology to Help Us Make Sense of this Emerging World of Disharmony and Unpredictability?
		Attachment Theory and ACE
		What ‘Hidden Gems’ Exist in Our Human Experience Such that We Can Magnify and Deploy Them for Our Own Good and the Wellbeing and Resilience of Others?
		Attachment Theory and Safe Spaces – How These Ideas Relate to ‘Good’ Work and How We Can Learn to Develop Ourselves to be Instruments for the Creation of Such Spaces
		Developing Ourselves to Become Instruments of Good Work and Safe Spaces
	5: Breaking New Ground – Introduction of the ACE Model
		Exploring ‘Weak Tie’ Networks, their Positive Impact on Human Brain Chemistry and Their Contribution to Our Shared Sense of Humanity
		Introduction of the Concept ACE – Building the Case for Altruism, Compassion, and Empathy: Business Reasons for Adopting ACE
		Business Benefits Arising from ACE Implementation
		Why We Need the Three (ACE Attributes) Working in Combination
		Moving Across the Spectrum – Implications of Neurodiversity on the Workplace and the Role Expert Humans Can Play in Supporting People Who See the World Differently
	6: Altruism in the Workplace
		Altruism – What is it?
		Altruism – Threads in Philosophy and Evolutionary Biology
		Altruism – What it is and What it Can Sometimes Appear to Be
		The Darker Side of Altruism
			Pathological Altruism
			Paternalistic Altruism
		Altruism and Our World Religions
		Altruism in Intercultural Contexts
		Altruism in Society at Large
		Altruism in Business
		Handelsbanken
		Eisai
		Altruism and You
		Where Next for Altruism?
	7: Compassion in the Workplace
		Compassion – An Overview
		Pre-requisites for Compassion to Exist
		Deconstructing Compassion
		More on Compassion in the Workplace
		Compassionate Leadership
		Developing Compassion
			In the United States
			In Europe
		Self-compassion
		Developing Self-compassion
		What next for Compassion?
			Organisational Compassion
		Collective Noticing, Collective Feeling and Collective Responding
		Sounds Great – But at the Other End of the Compassion Continuum...
		Strengthening Organisational Compassion
		Developing Your Own Compassion – Questions as a Leader that You Can Ask Yourself
		In Conclusion
	8: Empathy in the Workplace
		Empathy – An Overview
		Empathy-free Zones
		The Dark Side of Empathy
			Empathic Distress
			Empathy Decline
		Empathy in Companies
		Developing Empathy in Companies
		Empathic Bias
		Developing Empathy in Individuals
		Empathy, Gender, Perspective-taking, Developing Cultural Synergy, and Leadership – The Importance of Authenticity
			Gender
			Perspective-taking
			Perspective-taking and Cultural Synergy
			Authenticity and Leadership
Part Three: What Happens Next?
	9: What Do We Need to Stop, Start, or Continue?
		Appreciative Inquiry and Asking Questions as a Way to Practice Altruism, Compassion, and Empathy
		Practicing the ACE Approach – What Leaders Can Do
			Protecting and Preserving Purpose as Core to Organisational Culture and Success
		Practical Activities to Promote Altruism:  Some Pointers
			Get Started
		Practical Activities to Promote Compassion: Some Pointers
			Develop Your Compassion
		Practical Activities to Promote Empathy: Some Pointers
			Enhance Your Capacity for Empathy
		Three Mini-case Studies to Illustrate ACE in Action in Organisations
		Critical Leadership Skills for a Disrupted World
		Sustainability of the Planet and Altruism
		Global Human Health and Compassion
		Inequality and Empathy
		Digital Transformation, Compassion, and Empathy
		Erosion of Trust – Altruism, Compassion, and Empathy
	10: Where Do We Go from Here?
		Disruption to Come
		Sustainability of the Planet
		Global Human Health
		Inequality
		Digital Transformation
		The Future of Work
		Erosion of Trust
		Trust in Politics
		Trust in the Workplace and Trust in Businesses
			Inside the Organisation
			Outside the Organisation
		In the Years to Come
		To Conclude
References
Index