Experiencing MIS, Global Edition

Cover
Title Page
Copyright Page
Contents
Preface
Acknowledgments
Endnotes
About the Authors
Part 1: Why MIS?
	Chapter 1: The Importance of MIS
		1. Why Is Introduction to MIS the Most Important Class in the Business School?
			The Digital Revolution
			Evolving Capabilities
			Moore’s Law
			Metcalfe’s Law
			Other Forces Pushing Digital Change
			This is the Most Important Class in the School of Business
		2. How Will MIS Affect Me?
			How Can I Attain Job Security?
			How Can Intro to MIS Help You Learn Nonroutine Skills?
		3. Why Are MIS-Related Jobs in High Demand?
			What is the Bottom Line?
			So What?: A Is for Alphabet
		4. What Is MIS?
			Components of an Information System
			Management and use of Information Systems
			Achieving Strategies
		5. What Is Your Role in IS Security?
			Strong Passwords
			Password Etiquette
		How does the knowledge in this chapter help you?
		Ethics Guide Ethics and Professional Responsibility
		Career Guide Five-Component Careers
		Case Study 1: zulily
	Chapter 2: Business Processes, Information Systems, and Information
		1. Why Does the Falcon Security Team Need to Understand Business Processes?
		2. How Can Business Process Modeling Help Organizations?
			How Best Bikes Works
			The Existing Best Bikes Process
			How Best Bikes Processes Must Change to Support 3D Printing
		3. How Can Information Systems Improve Process Quality?
			What Is Process Quality?
			Using Information Systems to Improve Process Quality
		4. What Is Information?
			Definitions Vary
			Where Is Information?
			So What?: Augmented Collaboration
		5. What Data Characteristics are Necessary for Quality Information?
			Accurate
			Timely
			Relevant
			Just Barely Sufficient
			Worth Its Cost
		How does the Knowledge in this Chapter Help you?
		Ethics Guide Big Brother Wearables
		Career Guide Senior Product Manager
		Case Study 2: Eating Our Own Dog Food
	Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
		1. How Does Organizational Strategy Determine Information Systems Structure?
		2. What Five Forces Determine Industry Structure?
		3. What Is Competitive Strategy?
		4. How Does Competitive Strategy Determine Value Chain Structure?
			Primary Activities in the Value Chain
			Support Activities in the Value Chain
			Value Chain Linkages
		5. How Do Value Chains Determine Business Processes and Information Systems?
		6. How Do Information Systems Provide Competitive Advantages?
			So What?: The Autonomous Race
			Competitive Advantage Via Products
			Competitive Advantage Via Business Processes
			How Can an Organization Use is to Create Competitive Advantages?
			How Does this System Create a Competitive Advantage?
		How does the Knowledge in this Chapter Help you?
		Ethics Guide The Lure of Love Bots
		Career Guide V.P. of Architecture
		Case Study 3: The Amazon of Innovation
Part 2: Information Technology
	Chapter 4: Hardware and Software
		1. What Do Business Professionals Need to Know About Computer Hardware?
			Hardware Components
			Types of Hardware
			Computer Data
		2. How Can New Hardware Affect Competitive Strategies?
			The Internet of Things
			Digital Reality Devices
			Self-Driving Cars
			So What?: New from CES 2017
		3. What Do Business Professionals Need to Know About Software?
			What Are The Major Operating Systems?
			Virtualization
			Owning Versus Licensing
			What Types of Applications Exist, and How Do Organizations Obtain Them?
			What Is Firmware?
		4. Is Open Source Software a Viable Alternative?
			Why Do Programmers Volunteer Their Services?
			How Does Open Source Work?
			So, Is Open Source Viable?
		How does the Knowledge in this Chapter Help you?
		Ethics Guide Free Apps for Data
		Career Guide Supportability Program Manager
		Case Study 4: The Apple of Your i
	Chapter 5: Database Processing
		1. Why Do You Need to Know About Databases?
			Reasons for Learning Database Technology
			What Is the Purpose of a Database?
		2. What Is a Database?
			Relationships Among Rows
			Metadata
		3. What Is a Database Management System (DBMS)?
			So What?: Slick Analytics
		4. How Do Database Applications Make Databases More Useful?
			Traditional Forms, Queries, Reports, and Applications
			Browser Forms, Reports, Queries, and Applications
			Multiuser Processing
		5. How Can Falcon Security Benefit from a Database System?
		6. What Are Nontraditional DBMS Products?
			Need to Store New Data Types Differently
			Need for Faster Processing Using Many Servers
			Nontraditional DBMS Types
			Will these New Products Replace the Relational Model?
			What Do Nonrelational DBMS Mean for you?
		How does the Knowledge in this Chapter Help you?
		Ethics Guide Querying Inequality?
		Career Guide Senior Database Engineer
		Case Study 5: Searching for Pianos
	Chapter 6: The Cloud
		1. Why Is the Cloud the Future for Most Organizations?
			Cloud Computing
			Why do Organizations Prefer the Cloud?
			When Does the Cloud Not Make Sense?
		2. How Do Organizations Use the Cloud?
			Resource Elasticity
			Pooling Resources
			Over the Internet
			Cloud Services from Cloud Vendors
			Content Delivery Networks
			Using Web Services Internally
		3. How Can Falcon Security Use the Cloud?
			SaaS Services at Falcon Security
			PaaS Services at Falcon Security
			IaaS Services at Falcon Security
		4. How Can Organizations Use Cloud Services Securely?
			Virtual Private Network (VPN)
			Using a Private Cloud
			Using a Virtual Private Cloud
			So What?: Quantum Learning
		5. What Does the Cloud Mean for Your Future?
		How does the Knowledge in this Chapter Help you?
		Ethics Guide Cloudy Profit?
		Career Guide Senior Network Manager
		Case Study 6: Cloud Solutions That Test for Consumer Risk and Financial Stability
Part 3: Using IS for Competitive Advantage
	Chapter 7: Processes, Organizations, and Information Systems
		1. How Do Information Systems Vary by scope?
			Personal Information Systems
			Workgroup Information Systems
			Enterprise Information Systems
			Inter-Enterprise Information Systems
		2. How Do Enterprise Systems Solve the Problems of departmental Silos?
			What Are the Problems of Information Silos?
			How Do Organizations Solve the Problems of Information Silos?
			An Enterprise System for Patient Discharge
			Business Process Reengineering
		3. How Do CRM, ERP, and EAI Support Enterprise Systems?
			Customer Relationship Management (CRM)
			So What?: Workflow Problems
			Enterprise Resource Planning (ERP)
			Enterprise Application Integration (EAI)
			What are the Challenges when Implementing and Upgrading Enterprise Systems?
		4. How Do Inter-enterprise IS Solve the Problems of Enterprise Silos?
		How does the Knowledge in this Chapter Help you?
		Ethics Guide Paid Deletion
		Career Guide IT Technical Manager
		Case Study 7: Interorganizational IS: The National Programme for IT in the NHS
	Chapter 8: Social Media Information Systems
		1. What Is a Social Media Information System (SMIS)?
			Three SMIS Roles
			SMIS Components
		2. How Do SMIS Advance Organizational Strategy?
			Social Media and The Sales and Marketing Activity
			Social Media and Customer Service
			Social Media and Inbound and Outbound Logistics
			Social Media and Manufacturing and Operations
			Social Media and Human Resources
			So What?: Enhanced Golf Fan
		3. How Do SMIS Increase Social Capital?
			What Is the Value of Social Capital?
			How Do Social Networks Add Value to Businesses?
			Using Social Networking to Increase The Number of Relationships
			Using Social Networks to Increase the Strength of Relationships
			Using Social Networks to Connect to Those with More Resources
		4. How Do (Some) Companies Earn Revenue from Social Media?
			You Are the Product
			Revenue Models for Social Media
			Does Mobility Reduce Online Ad Revenue?
		5. How Can Organizations Address SMIS Security Concerns?
			Managing the Risk of Employee Communication
			Managing the Risk of Inappropriate Content
		6. Where Is Social Media Taking US?
		How does the Knowledge in this Chapter Help you?
		Ethics Guide Synthetic Friends
		Career Guide Freelance Digital Marketer & Content Creator
		Case Study 8: Inverness Community Social Media
	Chapter 9: Business Intelligence Systems
		1. How Do Organizations Use Business Intelligence (BI) Systems?
			How Do Organizations Use BI?
			What Are Typical Uses for Business Intelligence?
		2. What Are the Three Primary Activities in the BI Process?
			Using Business Intelligence to Find Candidate Parts
		3. How Do Organizations Use Data Warehouses and Data Marts to Acquire Data?
			Problems with Operational Data
			Data Warehouses Versus Data Marts
		4. What Are Three Techniques for Processing BI Data?
			Reporting Analysis
			Data Mining Analysis
			Big Data
		5. What Are the Alternatives for Publishing BI?
		Characteristics of BI Publishing Alternatives
		So What?: BI for Securities Trading?
		What Are the Two Functions of a BI Server?
		How does the Knowledge in this Chapter Help you?
		Ethics Guide MIS-diagnosis
		Career Guide Senior Technical Analyst
		Case Study 9: App and Pan-App Data Mining
Part 4: Information Systems Management
	Chapter 10: Information Systems Security
		1. What Is the Goal of Information Systems Security?
			The IS Security Threat/Loss Scenario
			What Are the Sources of Threats?
			What Types of Security Loss Exist?
			Goal of Information Systems Security
		2. How Big Is the Computer Security Problem?
		3. How Should You Respond to Security Threats?
		4. How Should Organizations Respond to Security Threats?
			So What?: New from Black Hat 2016
		5. How Can Technical Safeguards Protect Against Security Threats?
			Identification and Authentication
			Single Sign-on for Multiple Systems
			Encryption
			Firewalls
			Malware Protection
			Design for Secure Applications
		6. How Can Data Safeguards Protect Against Security Threats?
		7. How Can Human Safeguards Protect Against Security Threats?
			Human Safeguards for Employees
			Human Safeguards for Nonemployee Personnel
			Account Administration
			Systems Procedures
			Security Monitoring
		8. How Should Organizations Respond to Security Incidents?
		How does the Knowledge in this Chapter Help you?
		Ethics Guide Exhaustive Cheating
		Career Guide Security Consultant
		Case Study 10: Hitting the Target
	Chapter 11: Information Systems Management
		1. What Are the Functions and Organization of the IS Department?
			How Is the IS Department Organized?
			Security Officers
			What IS-related Job Positions Exist?
		2. How Do Organizations Plan the Use of IS?
			Align Information Systems with Organizational Strategy
			Communicate IS Issues to the Executive Group
			Develop Priorities and Enforce Them Within the IS Department
			Sponsor the Steering Committee
		3. What Are the Advantages and Disadvantages of Outsourcing?
			Outsourcing Information Systems
			So What?: Managing the IS Department
			International Outsourcing
			What Are the Outsourcing Alternatives?
			What Are the Risks of Outsourcing?
		4. What Are Your User Rights and Responsibilities?
			Your User Rights
			Your User Responsibilities
		How does the Knowledge in this Chapter Help you?
		Ethics Guide Training Your Replacement
		Career Guide Senior Data Analyst
		Case Study 11: Automating Labor
	Chapter 12: Information Systems Development
		1. What Is Systems Development?
		2. Why Is Systems Development Difficult and Risky?
			The Difficulty of Requirements Determination
			Changes in Requirements
			Scheduling and Budgeting Difficulties
			Changing Technology
			Diseconomies of Scale
			Is It Really So Bleak?
		3. What Are the Five Phases of the SDLC?
		4. How Is System Definition Accomplished?
			Define System Goals and Scope
			Assess Feasibility
			Form a Project Team
		5. What Is the Users’ Role in the Requirements Phase?
			Determine Requirements
			Approve Requirements
			Role of a Prototype
		6. How Are the Five Components Designed?
			So What?: Banking on IoT
			Hardware Design
			Software Design
			Database Design
			Procedure Design
			Design of Job Descriptions
		7. How Is an Information System Implemented?
			System Testing
			System Conversion
		8. What Are the Tasks for System Maintenance?
		9. What Are Some of the Problems with the SDLC?
		The SDLC Waterfall
		Requirements Documentation Difficulty
		Scheduling and Budgeting Difficulties
		How does the Knowledge in this Chapter Help you?
		Ethics Guide Estimation Ethics
		Career Guide Developing Your Personal Brand
		Case Study 12: When Will We Learn?
Chapter Extension 1: Collaboration Information Systems for Decision Making, Problem Solving, and Project Management
	1. What Are the Two Key Characteristics of Collaboration?
		Importance of Constructive Criticism
		Guidelines for Giving and Receiving Constructive Criticism
		Warning!
	2. What Are Three Criteria for Successful Collaboration?
		Successful Outcome
		Growth in Team Capability
		Meaningful and Satisfying Experience
	3. What Are the Four Primary Purposes of Collaboration?
		Becoming Informed
		Making Decisions
		Solving Problems
		Managing Projects
	4. What Are the Components and Functions of a Collaboration Information System?
		The Five Collaboration System Components
		Primary Functions: Communication and Content Sharing
Chapter Extension 2: Collaborative Information Systems for Student Projects
	1. What Are the IS Requirements for Student Project Collaborations?
		Required Features
		Nice-to-Have Features
		Collaboration Tool Characteristics
	2. How Can You Use Collaboration Tools to Improve Team Communication?
	3. How Can You Use Collaboration Tools to Share Content?
		Shared Content with no Control
		Shared Content with Version Management on Google Drive
		Shared Content with Version Control
	4. How Can You Use Collaboration Tools to Manage Tasks?
		Sharing a Task List on Google Drive
		Sharing a Task List Using Microsoft Sharepoint
	5. Which Collaboration Information System Is Right for Your Team?
		The Minimal Collaboration Tool Set
		The Good Collaboration Tool Set
		The Comprehensive Collaboration Tool Set
		Choosing the Set For Your Team
		Don’t Forget Procedures and People!
Chapter Extension 3: Mobile Systems
	1. What Are Mobile Systems?
	2. Why Are Mobile Systems Important?
		Hardware
		Software
		Data
		Procedures
		People
	3. How Do Native and Web-based Mobile Applications Compare?
		Developing Native Mobile Applications
		Developing Web Mobile Applications
		Which Is Better?
	4. What Characterizes Quality Mobile User Experiences?
		Feature Content
		Use Context-Sensitive Chrome
		Provide Animation and Lively Behavior
		Design to Scale and Share
		Use the Cloud
	5. What Are the Challenges of Personal Mobile Devices at Work?
		Advantages and Disadvantages of Employee Use of Mobile Systems at Work
		Survey of Organizational BYOD Policy
Chapter Extension 4: Introduction to Microsoft Excel 2016
	1. What Is a Spreadsheet?
	2. How Do You Get Started with Excel?
	3. How Can You Enter Data?
		Key in the Data
		Let Excel add the Data Using a Pattern
	4. How Can You Insert and Delete Rows and Columns and Change Their Size?
	5. How Can You Format Data?
	6. How Can You Create a (Simple) Formula?
	7. How Can You Print Results?
Chapter Extension 5: Database Design
	1. Who Will Volunteer?
	2. How Are Database Application Systems Developed?
	3. What are the Components of the Entity-Relationship Data Model?
		Entities
		Relationships
	4. How Is a Data Model Transformed into a Database Design?
		Normalization
		Representing Relationships
	5. What Is the Users’ Role?
	6. Who Will Volunteer? (Continued)
Chapter Extension 6: Using Microsoft Access 2016
	1. How Do You Create Tables?
		Starting Access
		Creating Tables
	2. How Do You Create Relationships?
	3. How Do You Create a Data Entry Form?
	4. How Do You Create Queries Using the Query Design Tool?
	5. How Do You Create a Report?
Chapter Extension 7: Using Excel and Access Together
	1. Why Use Excel and Access Together?
	2. What Is Import/Export?
		Import/Export of Text Data
		Import/Export of Excel and Access Data
	3. How Can You Create Charts with Excel?
		Creating a Pie Chart
		Creating a Column Chart
	4. How Can You Create Group Totals in Access?
	5. How Can You Use Excel to Graph Access Data?
	6. How Can You Use Access to Report Excel Data?
	7. How Can You Combine Excel and Access to Analyze Data?
Chapter Extension 8: Network and Cloud Technology
	1. What Is a Computer Network?
	2. What Are the Components of a LAN?
		Connecting Your LAN to the Internet
	3. How Does the Internet Work?
		The Internet and the U.S. Postal System
		Step 1: Assemble Package (Packets)
		Step 2: Put Name on Package (Domain Names)
		Step 3: Look Up Address (IP Address)
		Step 4: Put Address on Package (IP Address on Packet)
		Step 5: Put Registered Mail Sticker on Package (TCP)
		Step 6: Ship Package (Packets Transported by Carriers)
	4. How Do Web Servers Support the Cloud?
		Three-Tier Architecture
		Watch the Three Tiers in Action!
		Service-Oriented Architecture (SOA)
		Internet Protocols
		TCP/IP Protocol Architecture
Chapter Extension 9: Enterprise Resource Planning (ERP) Systems
	1. What Is the Purpose of ERP Systems?
	2. What Are the Elements of an ERP Solution?
		Hardware
		Software: ERP Application Programs
		Data: ERP Databases
		Procedures: Business Process Procedures
		People: Training and Consulting
	3. How Are ERP Systems Implemented and Upgraded?
	4. What Types of Organizations Use ERP?
		ERP by Industry Type
		ERP by Organization Size
		International ERP
	5. How Do the Major ERP Vendors Compare?
		ERP Market Leaders
		ERP Products
		ERP in the Future
Chapter Extension 10: Supply Chain Management
	1. What Are Typical Inter-Enterprise Processes?
	2. What Is a Supply Chain?
	3. What Factors Affect Supply Chain Performance?
	4. How Does Supply Chain Profitability Differ from Organizational Profitability?
	5. What Is the Bullwhip Effect?
	6. How Do Information Systems Affect Supply Chain Performance?
Chapter Extension 11: Enterprise Social Networks and Knowledge Management
	1. How Do Organizations Develop an Effective SMIS?
		Step 1: Define Your Goals
		Step 2: Identify Success Metrics
		Step 3: Identify the Target Audience
		Step 4: Define Your Value
		Step 5: Make Personal Connections
		Step 6: Gather and Analyze Data
	2. What Is an Enterprise Social Network (ESN)?
		Enterprise 2.0
		Changing Communication
		Deploying Successful Enterprise Social Networks
	3. What Are the Benefits of Knowledge Management?
	4. What Are Expert Systems?
	5. What Are Content Management Systems?
		What Are the Challenges Of Content Management?
		What Are Content Management Application Alternatives?
Chapter Extension 12: Database Marketing
	1. What Is a Database Marketing Opportunity?
	2. How Does RFM Analysis Classify Customers?
	3. How Does Market-Basket Analysis Identify Cross- Selling Opportunities?
	4. How Do Decision Trees Identify Market Segments?
		A Decision Tree for Student Performance
		A Decision Tree for Loan Evaluation
Chapter Extension 13: Reporting Systems and OLAP
	1. How Do Reporting Systems Enable People to Create Information?
	2. What Are the Components and Characteristics of Reporting Systems?
		Report Type
		Report Media
		Report Mode
	3. How Are Reports Authored, Managed, and Delivered?
		Report Authoring
		Report Management
		Report Delivery
	4. How Are OLAP Reports Dynamic?
Chapter Extension 14: Artificial Intelligence and Automation
	1. Why Is Artificial Intelligence Important?
		Advances in AI
	2. How Will AI and Automation Affect Organizations?
		Benefits of Automated Labor
	3. How Will AI Affect Me?
		Unwanted Dirty Jobs
		Retraining and Retooling
		Surviving a Shifting Workplace
	4. What Is the Goal of AI?
		Integrated Enabler of Other Technology
	5. How Does AI Work?
		Machine Learning
		IBM’s Watson
Chapter Extension 15: Data Breaches
	1. What Is a Data Breach?
		Why Do Data Breaches Happen?
	2. How Do Data Breaches Happen?
		Hitting Target
		How Did they Do It?
		The Damage
	3. How Should Organizations Respond to Data Breaches?
		Respond Quickly
		Plan for a Data Breach
		Be Honest about the Breach
	4. What Are the Legal Consequences of a Data Breach?
	5. How Can Data Breaches be Prevented?
Chapter Extension 16: International MIS
	1. How Does the Global Economy Affect Organizations and Processes?
		How Does the Global Economy Change the Competitive Environment?
		How Does the Emerging Global Economy Change Competitive Strategy?
	Career Guide Director, Asian Operations
		How Does the Global Economy Change Value Chains and Business Processes?
	2. What Are the Characteristics of International IS Components?
		What’s Required to Localize Software?
		IBM’s Watson Learns Korean
		What Are the Problems and Issues of Global Databases?
		What Are the Challenges of International Enterprise Applications?
	3. How Do Inter-Enterprise IS Facilitate Globalization?
		How Do Global Information Systems Affect Supply Chain Profitability?
		What Is the Economic Effect of Global Manufacturing?
		How Does Social Media Affect International Business?
	4. What Are the Security Challenges of International IS?
		Legal Environment
		Physical Security
		Cultural Norms
	5. What Are the Challenges of International IS Management?
		Why Is International Information Systems Development More Challenging?
		What Are the Challenges of International Project Management?
		What Are the Challenges of International IS Management?
Chapter Extension 17: Systems Development Project Management
	1. Why Is Formalized Project Management Necessary?
	2. What Are the Trade-Offs in Requirements, Cost, and Time?
	3. What Are the Dimensions of Project Management?
	4. How Does a Work Breakdown Structure Drive Project Management?
	5. What Is the Biggest Challenge for Planning a Systems Development Project?
	6. What Are the Biggest Challenges for Managing a Systems Development Project?
	7. What Is the Single Most Important Task for Users on a Systems Development Project?
Chapter Extension 18: Agile Development
	1. Why Is the SDLC Losing Credibility?
	2. What Are the Principles of Agile Development Methodologies?
	3. What Is the Scrum Process?
		Scrum Essentials
		When Are We Done?
		Key Roles
	4. How Do Requirements Drive the Scrum Process?
		Creating Requirements Tasks
		Scheduling Tasks
		Committing to Finish Tasks
		Hocus-Pocus?
Chapter Extension 19: Business Process Management
	1. Why Do Organizations Need to Manage Business Processes?
		A Sample Ordering Business Process
		Why Does this Process Need Management?
	2. What Are the Stages of Business Process Management (BPM)?
	3. How Do Business Processes and Information Systems Relate?
	4. Which Come First: Business Processes or Information Systems?
		Business Processes First
		Information System First
		Another Factor: Off-the-Shelf Software
		And the Answer Is
	5. How Is BPM Practiced in the Real World?
		Defining the Process Problem
		Designing the New Process
		Create Process Components
		Implement New Processes
Application Exercises
Glossary
Index