Experiencing Intercultural Communication: An Introduction

Title
Contents
Part I Foundations of Intercultural Communication
	Chapter 1 Studying Intercultural Communication
		The Peace Imperative
		The Economic Imperative
			The Workplace
			The Global Economy
		The Technological Imperative
			Technology and Human Communication
		The Demographic Imperative
			Changing U.S. Demographics
			Changing Immigration Patterns
		The Self-Awareness Imperative
		The Ethical Imperative
			Ethical Judgments and Cultural Values
			Becoming an Ethical Student of Culture
		Summary
		Building Intercultural Skills
		Activities
		Endnotes
	Chapter 2 Intercultural Communication
		Building Block 1: Culture
			Culture Is Learned
			Culture Involves Perception and Values
			Culture Involves Feelings
			Culture Is Shared
			Culture Is Expressed as Behavior
			Culture Is Dynamic and Heterogeneous
		Building Block 2: Communication
		Culture and Communication
		Communication, Cultural Worldviews, and Values
			Communication and Cultural Rituals
			Communication and Resistance to the Dominant Culture
		Building Block 3: Context
		Building Block 4: Power
		Barriers to Intercultural Communication
			Ethnocentrism
			Stereotyping
			Prejudice
			Discrimination
		Summary
		Building Intercultural Skills
		Activities
		Endnotes
	Chapter 3 History and Intercultural Communication
		From History to Histories
			Political, Intellectual, and Social Histories
			Family Histories
			National Histories
			Cultural Group Histories
			The Power of Other Histories
		History and Identity
			Histories as Stories
			Nonmainstream Histories
		Intercultural Communication and History
			Historical Legacies
		Summary
		Building Intercultural Skills
		Activities
		Endnotes
	Chapter 4 Identity and Intercultural Communication
		Understanding Identity
			Identities Are Created through Communication
			Identities Are Created in Spurts
			Identities Are Multiple
			Identities Are Influenced by Society
			Identities Are Dynamic
			Identities Are Developed in Different Ways in Different Cultures
		Social and Cultural Identities
			Gender Identity
			Sexual Identity
			Age Identity
			Racial and Ethnic Identity
			Physical Ability Identity
			Religious Identity
			Class Identity
			National Identity
			Regional Identity
			Personal Identity
		Identity Development
			Minority Identity Development
			Majority Identity Development
			Characteristics of Whiteness
		Multicultural Identity
			Multiracial People
			Global Nomads
			Identity and Adaptation
			Living “On the Border”
			Post-Ethnicity
		Identity, Language, and Intercultural Communication
		Summary
		Building Intercultural Skills
		Activities
		Endnotes
Part II Intercultural Communication Processes
	Chapter 5 Verbal Issues in Intercultural Communication
		The Study of Language
			The Components of Language
			Language and Perception
		Cultural Variations in Language
			Attitudes toward Speaking, Writing, and Silence
			Variations in Communication Style
			Variations in Contextual Rules
		Communicating across Differences
		Language and Power
			Language and Social Position
			Assimilation Strategies
			Accommodation Strategies
			Separation Strategies
		Moving between Languages
			Multilingualism
			Translation and Interpretation
			Language Politics and Policies
		Summary
		Building Intercultural Skills
		Activities
		Endnotes
	Chapter 6 Nonverbal Communication Issues
		Defining Nonverbal Communication
			Comparing Verbal and Nonverbal Communication
			What Nonverbal Behavior Communicates
		Cultural Variations in Nonverbal Behavior
			Nonverbal Codes
			Cultural Variation or Stereotype?
		Defining Cultural Space
			Cultural Identity and Cultural Space
			Changing Cultural Space
			The Dynamic Nature of Cultural Spaces
		Summary
		Building Intercultural Skills
		Activities
		Endnotes
Part III Intercultural Communication in Everyday Life
	Chapter 7 Popular Culture and Intercultural Communication
		Popular Culture and Intercultural Communication
		What is “Popular Culture”?
		U.S. Popular Culture and Power
			Global Circulation of Images/Commodities
			Popular Culture from Other Cultures
			Cultural Imperialism
		Consuming and Resisting Popular Culture
			Consuming Popular Culture
			Resisting Popular Culture
		Representing Cultural Groups
			Migrants’ Perceptions of Mainstream Culture
			Popular Culture and Stereotyping
		Summary
		Building Intercultural Skills
		Activities
		Endnotes
	Chapter 8 Culture, Communication, and Conflict
		Characteristics of Intercultural Conflict
			Ambiguity
			Language Issues
			Contradictory Conflict Styles
		Conflict Types and Contexts
			Types of Conflict
			The Importance of Context
		Cultural Influences on Conflict Management
			Family Influences
			Two Approaches to Conflict
			Intercultural Conflict Styles
			Gender, Ethnicity, and Conflict
			Religion and Conflict
			Value Differences and Conflict Styles
		Managing Intercultural Conflict
			Productive versus Destructive Conflict
			Competitive versus Cooperative Conflict
		Understanding Conflict and Society
			Social and Economic Forces
			Historical and Political Forces
		Summary
		Building Intercultural Skills
		Activity
		Endnotes
	Chapter 9 Intercultural Relationships in Everyday Life
		Benefits of Intercultural Relationships
		Challenges in Intercultural Relationships
			Motivation
			Differences in Communication Styles, Values, and Perceptions
			Negative Stereotypes
			Anxiety
			Affirming Another Person’s Cultural Identity
			The Need for Explanations
		Foundations of Intercultural Relationships
			Similarities and Differences
			Cultural Differences in Relationships
		Relationships across Differences
			Communicating in Intercultural Relationships
			Intercultural Dating
			Intercultural Marriage
			Internet Relationships
		Society and Intercultural Relationships
		Summary
		Building Intercultural Skills
		Activity
		Endnotes
Part IV Intercultural Communication in Applied Settings
	Chapter 10 Intercultural Communication in Tourism Contexts
		Intercultural Communication and Tourism
			Attitudes of Hosts toward Tourists
			Characteristics of Tourist–Host Encounters
			Cultural Learning and Tourism
		Communication Challenges in Tourism Contexts
			The Search for Authenticity
			Social Norms and Expectations
			Culture Shock
			Language Challenges
		Social and Political Contexts of Tourism
		Summary
		Building Intercultural Skills
		Activities
		Endnotes
	Chapter 11 Intercultural Communication and Business
		The Domestic and Global Economy
			Domestic Growth
			Global Growth
		Power Issues in Intercultural Business Encounters
		Communication Challenges in Business Contexts
			Work-Related Values
			Quality versus Efficiency
			Language Issues
			Communication Styles
			Business Etiquette
			International Negotiation
			Intercultural Relationship Building
			Diversity, Prejudice, and Discrimination
		Social and Political Contexts of Business
		Summary
		Building Intercultural Skills
		Activities
		Endnotes
	Chapter 12 Intercultural Communication and Education
		Educational Goals
		Studying Abroad
		Culturally Specific Education
		Intercultural Communication in Educational Settings
			Roles for Teachers and Students
			Grading and Power
			Admissions, Affirmative Action, and Standardized Tests
		Communication, Education, and Cultural Identity
		Social Issues and Education
		Summary
		Building Intercultural Skills
		Activities
		Endnotes
	Chapter 13 Intercultural Communication and Health Care
		The Importance of Communication in Health Care
		Intercultural Barriers to Effective Health Care
			Historical Treatments of Cultural Groups
			Prejudicial Ideologies
		Religion and Health Care
			Cultural Influences on Approaches to Medicine
		Power in Communication about Health Care
			Imbalances of Power in Health Communication
			Health Care as a Business
			Intercultural Ethics and Health Issues
		Summary
		Building Intercultural Skills
		Activities
		Endnotes
Glossary G-
Photo Credits C-
Index I-