Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress

Title......Page 2
Table of Contents......Page 5
Detailed Table of Contents......Page 8
Preface......Page 16
Information Systems Success and Failure-Two Sides of One Coin, or Different in Nature?  An Exploratory Study......Page 20
Achieving Sustainable Tailorable Software Systems by Collaboration Between End-Users and Developers......Page 38
Usability, Testing, and Ethical Issues in Captive End-User Systems......Page 54
Do Spreadsheet Errors Lead to Bad Decisions?  Perspectives of Executives and Senior Managers......Page 63
A Comparison of the Inhibitors of Hacking vs. Shoplifting......Page 82
Developing Success Measure for Staff Portal Implementation......Page 97
Contingencies in the KMS Design:  A Tentative Design Model......Page 114
Users as Developers: A Field Study of Call Centre Knowledge......Page 135
User Acceptance of Voice Recognition Technology: An Empirical Extension of the Technology Acceptance Model......Page 169
Educating Our Students in Computer Application Concepts: A Case for Problem-Based Learning......Page 190
Covert End User Development: A Study of Success......Page 198
When Technology Does Not Support Learning: Conflicts Between Epistemological Beliefs and Technology Support in Virtual Learning Environments......Page 206
A Theoretical Model and Framework for Understanding Knowledge Management System Implementation......Page 223
Exploring the Factors Influencing End Users\' Acceptance of Knowledge Management Systems:  Development of a Research Model fo Adoption and Continued Use......Page 245
Classifying Web Users: A Cultural Value-Based Approach......Page 269
mCity: User Focused Development of Mobile Services Within the City of Stockholm......Page 287
End-User Quality of Experience-Aware Personalized E-Learning......Page 300
High-Tech Meets End-User......Page 321
Compilation of References......Page 340
About the Contributors......Page 379
Index......Page 383