Everything You Ever Needed to Know about Training: A One-Stop Shop for Everyone Interested in Training, Learning and Development, 4th Edition

Contents......Page 5
Acknowledgements......Page 8
Preface to the fourth edition......Page 10
Becoming an employer of choice......Page 15
HR/OD/L&D/Training development framework......Page 17
Summary – developing people and organizations......Page 22
Being comfortable with yourself......Page 24
The performance......Page 27
Preventing burn-out......Page 28
Handling pressure......Page 29
Recharging the batteries......Page 30
Handling difficult people......Page 31
Being a thought leader......Page 32
Career progression......Page 34
Working as a business partner......Page 37
Personal development......Page 39
Managing your success......Page 45
Creating a Learning Environment......Page 49
How to create a learning organization......Page 50
Learning styles......Page 51
Multiple intelligences......Page 55
Neurolinguistic programming......Page 57
Knowledge management......Page 58
Thinking creatively......Page 60
Identification of client needs......Page 63
Design of the learning solution......Page 66
Production of materials......Page 75
Methods of delivery......Page 80
Co-tutoring......Page 91
Train-the-trainer......Page 92
Other training communities......Page 93
Using external speakers......Page 94
Organizing venues......Page 95
Dealing with the unexpected......Page 97
Being creative......Page 105
Ideas generation......Page 106
The art of the possible......Page 107
Brainstorming......Page 108
Mind-mapping......Page 109
Creative problem solving......Page 110
Networking......Page 111
Using resources......Page 113
Developing Talent and Employee Engagement......Page 116
The bigger organizational picture......Page 117
Employee engagement......Page 119
Succession planning......Page 121
Getting the Best from Blended and E-learning......Page 123
So what does blended learning mean?......Page 124
Why is blended learning important?......Page 127
So who needs to be involved and when?......Page 128
What makes for successful blended learning?......Page 130
Designing and writing online learning......Page 133
Design principles......Page 135
What are the benefits of blended learning?......Page 140
What is the future for blended learning?......Page 141
The importance of evaluation......Page 142
Evaluation of HR/OD/L&D/Training functions......Page 145
Evaluation of HR/OD/L&D/Training programmes......Page 152
Evaluation of individual training events......Page 155
Establishing appropriate standards......Page 161
Coach......Page 167
Personal coach......Page 170
Mentor......Page 182
Facilitator......Page 184
Counsellor......Page 187
Consultant......Page 189
Change agent......Page 197
Assessor......Page 200
Author......Page 205
Conference organizer......Page 209
A training business......Page 212
Appendix 1: Forms and Models......Page 229
Surveying the Learning and Development Function......Page 230
Sample Course Evaluation Form (1)......Page 232
Sample Course Evaluation Form (2)......Page 234
Personal Development Checklist......Page 236
Aspects of Training for Evaluation and Benchmarking......Page 238
Evaluating the ‘Reputable’ Course: Your Personal Checklist......Page 240
Trainer Pre-course Preparation Checklist......Page 242
Lost Business Analysis......Page 244
Appendix 2: Useful Contact Names and Websites......Page 246
Appendix 3: Recommended Reading......Page 249
Index......Page 253