Evaluation in organizations: A systematic approach to enhancing learning, performance, and change (2nd ed) by Russ-Eft & Preskill?

Title Page
Preface
Acknowledgements
chapter 1 - Defining Evaluation
	What Evaluation Is and Isn’t
	The Relationship Between Evaluation and Research
	What Can Be Evaluated?
	Why Evaluate?
	Top Ten Reasons Evaluation Is Neglected
	Kinds of Evaluations
	The Logic of Evaluation
	Evaluation Use
	Internal and External Evaluation
	Keep in Mind . . .
Chapter 2 - The Evolution of Evaluation
	The Role of Evaluation in Today’s Organizations
	The (Really) Early Days of Evaluation
	Types of Evaluation Models and Approaches
	Conducting Cross-Culturally Competent Evaluation
	The Role of Evaluation in Today’s Organizations
	Keep in Mind . . .
Chapter 3 - Evaluating Learning, Performance, and Change Initiatives
	The Role of the Learning, Performance, and Change Professional
	General Models, Approaches, and Taxonomies for Evaluating Training and Performance
	Evaluation Models Focused on Training Transfer
	Research on Training Program Evaluation Models
	Future Directions for Evaluating Learning, Performance, and Change
	Keep in Mind . . .
Chapter 4 - The Politics and Ethics of Evaluation Practice
	Vignette 1: Evaluation as a Political Act in Worldwide Learning, Inc.
	Ways in Which Evaluation Becomes Political
	Political Influences During an Evaluation
	The Politics and Ethics of Evaluation Practice
	Examples of Evaluation Politics
	Strategies for Managing the Politics of Evaluation
	The Ethics of Evaluation Practice
	Scenario 4.1
	Scenario 4.2
	Keep in Mind . . .
Chapter 5 - Focusing the Evaluation
	Developing an Evaluation Plan
	Developing the Evaluation’s Rationale and Purpose
	Developing a Program Logic Model
	Developing the Evaluation’s Purpose Statement
	Identifying the Evaluation’s Stakeholders
	Developing Key Evaluation Questions
	Keep in Mind . . .
Chapter 6 - Selecting an Evaluation Design
	Basic Design Issues
	Commonly Used Evaluation Designs
	One-Shot Design
	Keep in Mind . . .
Chapter 7 - Choosing Data Collection Methods
	Menu of Data Collection Methods
	Considerations for Choosing Data Collection Methods
	Using Multiple Data Collection Methods
	Keep in Mind . . .
Chapter 8 - Archival Data
	Records
	Documents
	Existing Databases
	Using or Developing an Evaluation Database
	Some Guidelines for Using Records, Documents, and Databases
	Examples
	Advantages and Disadvantages of Collecting Archival Data
	Keep in Mind . . .
Chapter 9 - Observation
	Using Methods of Observation
	Observer Roles
	Collecting and Recording Observation Data
	Conducting Observations
	Advantages and Disadvantages of Collecting Observation Data
	Keep in Mind . . .
Chapter 10 - Surveys and Questionnaires
	.
	Types of Surveys
	Guidelines for Constructing Surveys
	Format Considerations
	Online and Web-Based Surveys
	Pilot Testing the Items and Surveys
	Summary of Steps in Survey Construction
	Logistics
	Handling Nonresponse Bias
	Managing the Data Collection Process
	Keep in Mind . . .
Chapter 11 - Individual and Focus Group Interviews
	Types of Interviews
	Determining Which Interview Approach to Use
	Advantages of Individual and Focus Group Interviews
	Disadvantages of Individual and Focus Group Interviews
	Guidelines for Constructing Individual and Focus Group Interview Guides
	Guidelines for Conducting Individual and Focus Group Interviews
	The Interviewer’s Role
	Selecting and Training Interviewers
	Managing the Interview Process
	Computer-Aided Interviewing
	Keep in Mind . . .
Chapter 12 - Sampling
	Why Sample?
	Approaches to Sampling
	Sampling Procedures
	Issues to Consider When Selecting a Sample
	Keep in Mind . . .
Chapter 13 - Analyzing Evaluation Data
	Basic Considerations for Analyzing Data
	Approaches to Qualitative Data Analysis
	Approaches to Quantitative Data Analysis
	Economic Analyses of Learning, Performance, and Change Interventions
	Potential Problems in Analyzing Data
	Keep in Mind . . .
Chapter 14 - Communicating and Reporting Evaluation Activities and Findings
	Purposes of Communicating and Reporting
	Audiences for Communicating and Reporting
	Timing of Communicating and Reporting
	Contents of Communications and Reports
	Formats for Communicating and Reporting
	Returning to the Case of MyFuture Unlimited
	Keep in Mind . . .
Chapter 15 - Planning, Managing, and Budgeting the Evaluation
	Planning the Evaluation
	Managing the Evaluation
	Managing the Risks
	Developing an Evaluation Budget
	.
Chapter 16 - Evaluating the Evaluation
	Focusing the Evaluation
	Implementing the Evaluation
	Managing the Evaluation
	Communicating and Reporting the Evaluation’s Activities and Findings
	Keep in Mind . . .
Chapter 17 - Strategies for Implementing Evaluation in Organizations
	Gaining Commitment and Support for Evaluation Work
	Involving Stakeholders
	Understanding the Evaluation Context
	Engaging in Evaluation Professional Development
	Choosing an Evaluator Role
	Building Evaluation Capacity in Organizations
	Concluding Thoughts
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Appendix A: - The Readiness for Organizational Learning and Evaluation ...
References
Index
About the Authors
Copyright Page