European Retail Research 2010: Volume 24 Issue II

Cover......Page 1
European Retail Research: 2010 | Volume 24 Issue II
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ISBN 9783834927095
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Preface......Page 6
Contents......Page 8
Keywords......Page 9
1. Cause for Concern over a Classic Concept?......Page 10
2.1. Historical Roots......Page 11
2.2. Interpretation of the ‘Classic’ Distribution Service Outputs Framework......Page 13
3. Post-classic Distribution Service Outputs Frameworks......Page 15
4. Time for a Revision?......Page 16
5.1. Beyond Economic Utilities and Monetary Price Elements......Page 21
5.2. Beyond Physical Consumer Goods in Physical Stores......Page 22
5.3. The Limitations of the DO Application Fields......Page 23
6. Revision Agenda Stage II: Incorporating Distribution Service Ouputs into a Generic Higher Order Concept......Page 25
7.1. Functional Versus Institutional Origin of Customer Values......Page 27
7.2. Positive versus Negative Customer Values According to Fundamental Underlying Motives......Page 30
8.1. Desirable Properties of Operational DO Classifications......Page 31
8.2. The Status of Operational Classifications in Empirical Studies......Page 32
9. Conclusions and Future Research......Page 34
References......Page 37
Keywords......Page 41
1. Introduction......Page 42
2.1. Internal Marketing......Page 43
2.2. Market Orientation......Page 47
2.3. Organisational Performance......Page 49
3.1. Internal Marketing and Organisational Performance......Page 50
3.2. Market Orientation and Organisational Performance......Page 51
3.3. Internal Marketing, Market Orientation and Organisational Performance......Page 53
4. Methodology......Page 54
5. Findings......Page 60
6. Discussion and Conclusion......Page 61
Appendix A......Page 66
References......Page 67
Keywords......Page 77
1. Introduction......Page 78
2. Literature Review......Page 81
3. How Loyalty Programmes Acquire and Use Information......Page 82
4. The Tesco Example......Page 84
5. Loyalty Card Survey......Page 85
6. Conclusions......Page 90
Appendix A......Page 93
Appendix B......Page 95
References......Page 99
Keywords......Page 101
2.1. Telepresence and 3D Telepresence......Page 102
2.2. 3D Authenticity......Page 104
3.1. 3D Telepresence and 3D Authenticity Antecedents......Page 105
3.2. The Effects of 3D Authenticity and 3D Telepresence on Behavioural Intention......Page 106
4.1. Method......Page 107
5.1. Measurement Model......Page 108
5.3. Test of the Hypotheses......Page 110
6. Discussion, Conclusions and Implications......Page 111
6.1. Theoretical Implications......Page 112
6.2. Managerial Implications......Page 113
Appendix......Page 114
References......Page 115
Keywords......Page 119
1. Introduction......Page 120
2. Conceptual Background and Hypotheses......Page 121
3. Research Design......Page 126
4. Measurement Scales......Page 127
5. Results and Implications......Page 129
6. Summary and Implications......Page 130
Appendix......Page 132
References......Page 133
Keywords......Page 137
1. Overview on Spain......Page 138
2. Socio-economic Indicators of the Industry and the Retail Sector......Page 140
3. Structure of the Retail Trade......Page 147
4.1. El Corte Inglés as Dominant Retailer in Spain......Page 151
4.2. Textile and Fashion Retailing......Page 153
4.3. Food Retailing......Page 156
4.4. The Category Killers......Page 165
5. General Conclusions on the Retail of FMCGs in Spain......Page 169
References......Page 171
Keywords......Page 175
2. Retail Market Structure......Page 176
3. Main Food Retailer Profiles......Page 182
3.1. Auchan......Page 183
3.2. Carrefour......Page 184
3.3. Conad......Page 185
3.4. Coop......Page 186
3.6. Selex......Page 187
4. Clustering Local Italian Markets......Page 189
5. Nonfood Retailing......Page 191
6. Private Label Development......Page 193
7. Loyalty programmes and Clubs – the Strategies of Italian Retailers......Page 197
8. New Trends in Shopping Behaviour and Consequences for the Retail Landscape......Page 201