Essentials of Mis + Mymislab With Pearson Etext Access Card

Cover......Page 1
Essentials of Management Information Systems......Page 5
 Copyright......Page 6
About the Authors......Page 7
Brief Contents......Page 8
Complete Contents......Page 9
Preface......Page 16
I. Information Systems in the Digital Age......Page 27
 1. Business Information Systems in Your Career......Page 28
  Chapter-Opening Case: Rugby Football Union Tries Big Data......Page 29
   How Information Systems are Transforming Business......Page 31
   What’s New in Management Information Systems?......Page 32
   Globalization Challenges and Opportunities: A Flattened World......Page 34
  Interactive Session: People The Mobile Pocket Office......Page 35
   Business Drivers of Information Systems......Page 37
    What Is an Information System?......Page 39
    It Isn’t Simply Technology: The Role of People and Organizations......Page 41
    Dimensions of Information Systems......Page 42
  Interactive Session: Technology UPS Competes Globally with Information Technology......Page 45
    A Model of the Problem-Solving Process......Page 47
    The Connections Among Business Objectives, Problems, and Solutions......Page 50
    How Information Systems Will Affect Business Careers......Page 51
    Information Systems and Your Career: Wrap-Up......Page 54
    How This Book Prepares You For the Future......Page 55
   Key Terms......Page 56
   Discussion Questions......Page 57
   Improving Decision Making: Using Databases to Analyze Sales Trends......Page 58
   Collaboration and Teamwork Project......Page 59
  Business Problem-Solving Case Mashaweer: On-demand Personal Services in the Gulf......Page 60
 2. Global E-Business and Collaboration......Page 64
  Chapter-Opening Case: Social Business at BASF......Page 65
    Organizing a Business: Basic Business Functions......Page 67
    Business Processes......Page 68
    Managing a Business and Firm Hierarchies......Page 70
   How do systems serve different management groups in a business and how do systems that link the enterprise improve organizational performance?......Page 72
    Systems for Different Management Groups......Page 73
    Systems for Linking the Enterprise......Page 77
  Interactive Session: Organizations Schiphol International Hub To Become Faultless: Truth or Dare?......Page 78
   E-Business, E-Commerce, and E-Government......Page 81
    What Is Collaboration?......Page 82
    What Is Social Business?......Page 83
    Business Benefits of Collaboration and Social Business......Page 84
    Tools and Technologies for Collaboration and Social Business......Page 86
  Interactive Session: People Is Social Business Working Out?......Page 90
    Information Systems Services......Page 92
   Review Summary......Page 94
   Review Questions......Page 95
   Management Decision Problems......Page 96
   Collaboration and Teamwork Project......Page 97
  Business Problem-Solving Case Modernization of NTUC Income......Page 98
 3. Achieving Competitive Advantage with Information Systems......Page 102
  Chapter-Opening Case: Should T.J. Maxx Sell Online?......Page 103
    Porter’s Competitive Forces Model......Page 105
    Information System Strategies for Dealing with Competitive Forces......Page 107
  Interactive Session: Technology Automakers Become Software Companies......Page 109
   The Internet’s Impact on Competitive Advantage......Page 112
   The Business Value Chain Model......Page 113
   Synergies, Core Competencies, and Network-Based Strategies......Page 115
   Disruptive Technologies: Riding the Wave......Page 117
   How do information systems help businesses compete globally?......Page 118
    Global Business and System Strategies......Page 119
    Global System Configuration......Page 120
    What Is Quality?......Page 121
    How Information Systems Improve Quality......Page 122
   What is the role of business process management (BPM) in enhancing competitiveness?......Page 123
    What is Business Process Management?......Page 124
  Interactive Session: People Identifying Market Niches in the Age of Big Data......Page 126
   Review Summary......Page 128
   Review Questions......Page 129
   Management Decision Problems......Page 130
   Collaboration and Teamwork Project......Page 131
  Business Problem-Solving Case Will Technology Save Sears?......Page 132
 4. Ethical and Social Issues in Information Systems......Page 136
  Chapter-Opening Case: Content Pirates Sail the Web......Page 137
   What ethical, social, and political issues are raised by information systems?......Page 139
    A Model for Thinking About Ethical, Social, and Political Issues......Page 140
    Five Moral Dimensions of the Information Age......Page 141
    Key Technology Trends That Raise Ethical Issues......Page 142
    Basic Concepts: Responsibility, Accountability, and Liability......Page 144
   Interactive Session: People Monitoring in the Workplace......Page 145
    Ethical Analysis......Page 146
    Candidate Ethical Principles......Page 147
    Information Rights: Privacy and Freedom in the Internet Age......Page 148
    Property Rights: Intellectual Property......Page 155
   Computer-Related Liability Problems......Page 158
   System Quality: Data Quality and System Errors......Page 159
   Quality of Life: Equity, Access, and Boundaries......Page 160
   Health Risks: RSI, CVS, and Cognitive Decline......Page 163
  Interactive Session: Technology Big Data Gets Personal: Behavioral Targeting......Page 164
   Review Summary......Page 166
   Review Questions......Page 167
    Management Decision Problems......Page 168
    Collaboration and Teamwork Project......Page 169
    Operating System Software......Page 11
II. Information Technology Infrastructure......Page 175
 5. IT Infrastructure: Hardware and Software......Page 176
  Chapter-Opening Case: Toyota Motor Europe Reaches for the Cloud......Page 177
   Infrastructure Components......Page 179
   Types of Computers......Page 181
   Storage, Input, and Output Technology......Page 183
   Contemporary Hardware Trends......Page 184
  Interactive Session: Technology The Greening of the Data Center......Page 186
  Interactive Session: Organizations Cloud Computing Is the Future......Page 191
    Total Cost of Ownership (TCO) of Technology Assets......Page 203
     Application Software and Desktop Productivity Tools......Page 197
    HTML and HTML5......Page 199
    Web Services......Page 200
    Software Trends......Page 201
    Using Technology Service Providers......Page 204
    Managing Mobile Platforms......Page 205
   Review Summary......Page 206
   Review Questions......Page 208
   Management Decision Problems......Page 209
   Improving Decision Making: Using Web Research to Budget for a Sales Conference......Page 210
   Collaboration and Teamwork Project......Page 211
  Business Problem-Solving Case The Risks and Benefi ts of BYOD......Page 212
 6. Foundations of Business Intelligence: Databases and Information Management......Page 216
  Chapter-Opening Case: BAE Systems......Page 217
   What is a database and how does a relational database organize data?......Page 219
    Organizing Data in a Relational Database......Page 220
    Establishing Relationships......Page 222
   What are the principles of a database management system?......Page 225
    Operations of a Relational DBMS......Page 226
    Capabilities of Database Management Systems......Page 228
    Nonrelational Databases and Databases in the Cloud......Page 229
    The Challenge of Big Data......Page 230
    Business Intelligence Infrastructure......Page 231
  Interactive Session: People American Water Keeps Data Flowing......Page 232
  Interactive Session: Technology Driving ARI Fleet Management with Real-Time Analytics......Page 235
   Analytical Tools: Relationships, Patterns, Trends......Page 236
   Databases and the Web......Page 240
    Ensuring Data Quality......Page 241
   Review Summary......Page 242
   Key Terms......Page 243
   Review Questions......Page 244
   Management Decision Problems......Page 245
   Improving Decision Making: Searching Online Databases For Overseas Business Resources......Page 246
   Collaboration and Teamwork Project......Page 247
  Business Problem-Solving Case Lego’s Enterprise Software Spurs Growth......Page 248
 7. Telecommunications, the Internet, and Wireless Technology......Page 252
  Chapter-Opening Case: RFID and Wireless Technology Speed Up Production at Continental Tires......Page 253
    Networking and Communication Trends......Page 255
    What is a Computer Network?......Page 256
    Key Digital Networking Technologies......Page 257
    Signals: Digital vs. Analog......Page 260
    Types of Networks......Page 261
    What Is the Internet?......Page 262
    Internet Addressing and Architecture......Page 263
  Chapter-Opening Case: MiniDuke Exposes EU Cybersecurity Gaps......Page 295
    Why Systems Are Vulnerable......Page 297
    Malicious Software: Viruses, Worms, Trojan Horses, and Spyware......Page 300
    Hackers and Computer Crime......Page 302
    Software Vulnerability......Page 306
   What is the business value of security and control?......Page 307
    Legal and Regulatory Requirements for Electronic Records Management......Page 308
    Information Systems Controls......Page 309
    Risk Assessment......Page 310
  Interactive Session: Technology MWEB Business Hacked......Page 323
   Review Summary......Page 12
   Review Questions......Page 326
   Management Decision Problems......Page 327
   Collaboration and Teamwork Project......Page 328
  Business Problem-Solving Case Information Security Threats and Policies in Europe......Page 329
  Interactive Session: Organizations The Battle over Net Neutrality......Page 266
   Internet Services and Communication Tools......Page 267
  Interactive Session: People Monitoring Employees on Networks: Unethical or Good Business?......Page 270
   The Web......Page 272
    Cellular Systems......Page 279
    Wireless Computer Networks and Internet Access......Page 280
    RFID and Wireless Sensor Networks......Page 282
   Review Summary......Page 285
   Key Terms......Page 286
   Hands-On MIS Projects......Page 287
   Achieving Operational Excellence: Using Web Search Engines for Business Research......Page 288
   Collaboration and Teamwork Project......Page 289
  Business Problem-Solving Case RFID Propels the Angkasa Library Management System......Page 290
 8. Securing Information Systems......Page 294
  Interactive Session: People Stuxnet and the Changing Face of Cyberwarfare......Page 311
   Security Policy......Page 313
   Disaster Recovery Planning and Business Continuity Planning......Page 314
   What are the most important tools and technologies for safeg uarding information resources?......Page 315
    Identity Management and Authentication......Page 316
    Firewalls, Intrusion Detection Systems, and Antivirus Software......Page 317
    Encryption and Public Key Infrastructure......Page 319
    Security Issues for Cloud Computing and the Mobile Digital Platform......Page 321
    Ensuring Software Quality......Page 322
   Review Summary......Page 325
III. Key System Applications for the Digital Age......Page 333
 9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications......Page 334
  Chapter-Opening Case: Statoil Fuel and Retail Competes Using Enterprise Systems......Page 335
    What are Enterprise Systems?......Page 337
    Enterprise Software......Page 338
    Business Value of Enterprise Systems......Page 339
    The Supply Chain......Page 340
    Information Systems and Supply Chain Management......Page 342
    Supply Chain Management Software......Page 343
  Interactive Session: Organizations DP World Takes Port Management to the Next Level with RFID......Page 345
   Global Supply Chains and the Internet......Page 346
   Business Value of Supply Chain Management Systems......Page 347
    What Is Customer Relationship Management?......Page 348
    Customer Relationship Management Software......Page 349
    Operational and Analytical CRM......Page 351
    Enterprise Application Challenges......Page 353
    Next-Generation Enterprise Applications......Page 354
  Interactive Session: Technology Unilever Unifies Globally with Enhanced ERP......Page 356
   Review Summary......Page 357
   Key Terms......Page 358
   Discussion Questions......Page 359
   Improving Decision Making: Using Database Software to Manage Customer Service Requests......Page 360
   Collaboration and Teamwork Project......Page 361
  Business Problem-Solving Case Customer Relationship Management Helps Celcom Become Number One......Page 362
 10. E-Commerce: Digital Markets, Digital Goods......Page 366
  Chapter-Opening Case: Uber Storms Europe: Europe Strikes Back......Page 367
   What are the unique features of e-commerce, digital markets, and digital goods?......Page 369
    E-Commerce Today......Page 370
    The New E-Commerce: Social, Mobile, Local......Page 371
    Why E-commerce is Different......Page 373
    Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace......Page 375
    E-Commerce Business Models......Page 379
    E-Commerce Revenue Models......Page 382
    Behavioral Targeting......Page 384
    Social E-commerce and Social Network Marketing......Page 387
  Interactive Session: People Getting Social with Customers......Page 390
   How has e-commerce affected Business to-Business transactions?......Page 391
    New Ways of B2B Buying and Selling......Page 392
   What is the role of m-commerce in business, and what are the most important m-commerce applications?......Page 394
    Location-Based Services and Applications......Page 395
  Interactive Session: Organizations Can Instacart Deliver?......Page 396
   Other Mobile Commerce Services......Page 397
    Develop an E-commerce Presence Map......Page 398
    Develop a Timeline: Milestones......Page 399
   Review Summary......Page 400
   Review Questions......Page 401
   Improving Decision Making: Using Spreadsheet Software to Analyze a Dot-Com Business......Page 402
   Collaboration and Teamwork Project......Page 403
  Business Problem-Solving Case Walmart and Amazon Duke It Out for E-Commerce Supremacy......Page 404
 11. Improving Decision Making and Managing Knowledge......Page 408
  Chapter-Opening Case: Fiat: Real Time Management with Business Intelligence......Page 409
    Business Value of Improved Decision Making......Page 411
    Types of Decisions......Page 412
    High-Velocity Automated Decision Making......Page 413
   How do business intelligence and business analytics support decision making?......Page 414
    The Business Intelligence Environment......Page 415
    Business Intelligence and Analytics Capabilities......Page 416
  Interactive Session: Technology America’s Cup: The Tension Between Technology and Human Decision Makers......Page 420
   Business Intelligence Users......Page 422
   Group Decision-Support Systems......Page 425
    Expert Systems......Page 426
    Case-Based Reasoning......Page 427
    Fuzzy Logic Systems......Page 428
    Neural Networks......Page 429
    Genetic Algorithms......Page 430
  Interactive Session: People Facial Recognition Systems: Another Threat to Privacy?......Page 431
   Intelligent Agents......Page 433
    Enterprise-Wide Knowledge Management Systems......Page 434
    Knowledge Work Systems......Page 436
   Review Summary......Page 438
   Review Questions......Page 440
   Management Decision Problems......Page 441
  Business Problem-Solving Case Knowledge Management and Collaboration at Tata Consulting Services......Page 442
IV. Building and Managing Systems......Page 447
 12. Building Information Systems and Managing Projects......Page 448
  Chapter-Opening Case: Girl Scout Cookie Sales Go Digital......Page 449
    Defining and Understanding the Problem......Page 451
    Evaluating and Choosing Solutions......Page 453
    Implementing the Solution......Page 454
    Traditional Systems Development Life Cycle......Page 457
    Prototyping......Page 458
    Purchasing Solutions: Application Software Packages and Outsourcing......Page 459
    Mobile Application Development: Designing for a Multi-Screen World......Page 461
    Rapid Application Development for E-Business......Page 462
  Interactive Session: Technology Analytics Help the Cincinnati Zoo Know Its Customers......Page 463
    Structured Methodologies......Page 464
    Object-Oriented Development......Page 466
    Project Management Objectives......Page 468
  Interactive Session: Organizations Britain’s National Health Service Jettisons Choose and Book System......Page 469
   Selecting Projects: Making the Business Case for a New System......Page 471
   Managing Project Risk and System-Related Change......Page 474
   Review Summary......Page 478
   Review Questions......Page 480
   Management Decision Problems......Page 481
   Collaboration and Teamwork Project......Page 482
  Business Problem-Solving Case A Shaky Start for Healthcare.gov......Page 483
Glossary......Page 488
Index......Page 505