Equal Access to Justice for Inclusive Growth

Foreword
Acknowledgements
Abbreviations and acronyms
Executive summary
	Unresolved legal problems prevent people, businesses and society as a whole from reaching their full potential
	Putting people at the centre of a justice services continuum
Chapter 1.  People-centred justice services: An actionable policy for inclusive growth
	Introduction
	Rationale of the report
	Objectives
	Methodology and content
		Scope
		Strengths and limitations
	Organisation of the report
	Notes
	References
Chapter 2.  Understanding the links between access to justice, inclusive growth and people’s well-being
	Inequality and access to justice
	The dynamics of unmet legal needs
		Shift to focus on “everyday” legal problems
		Unmet legal needs tend to reinforce disadvantage
	Towards understanding the impacts of access to justice and unmet legal needs
		Impact of unmet legal needs: Direct and indirect costs
		Exploring the effects of meeting legal needs
			Housing and prevention of homelessness
			Reducing domestic violence
			Supporting socio-economic inclusion through access to social benefits
			Enhanced consumer financial protection and debtor relief
			Access to healthcare and support for medical-legal problems
			Supporting child welfare and families
			Supporting positive outcomes for migrants and immigrants
			Reduced recidivism and enhanced victim support
			Supporting employment
			Enhancing efficiency and savings
			Reducing overall inequalities
	Key findings
	Notes
	References
Chapter 3.  Identifying and measuring legal and justice needs
	Introducing the four-stage planning process for people-centred legal and justice services
		Shifting from a system focus to a people focus
		Systematic planning for people-centred services
	Getting started: Identifying and measuring legal need
		Step 1 rationale
		Administrative data
			Administrative data in the civil justice sector
			Using administrative data for insight into legal need
	Legal needs surveys
		Targeted legal needs studies: Focusing on vulnerable groups or specific sectors
		Other survey data to understand people’s experience
	Key findings
	Notes
	References
Chapter 4.  Mapping legal and justice needs
	Step 2 rationale
	Data analytics and predictive models: Locating legal needs by proxy
		Official sources of social, economic and demographic data
			Developing and applying proxies for locating legal need: New South Wales case study
				Geographical identification through general disadvantage indicator
				Priority target group identification through legal capability indicator
			Using proxies in other countries
				Social housing
				Unemployment rates
				Priority demographic groups
		Administrative data
		Other complementary and local data sources
		Contrasting administrative data on the location of existing legal and justice services with legal need proxy indicators
	Community-based mapping projects
	Justice system and journey mapping
	Key findings
	Notes
	References
Chapter 5.  Designing people-centred legal and justice services
	Step 3 rationale and overview
	Continuum of legal services and spectrum of justice services
	Identifying what works in service design
		Lessons from other sectors
		Access to justice principles and promising practices
			Equality and inclusion
				Meeting the legal needs of women
			Accessibility
			Availability
			Prevention, proactivity and timeliness
			Appropriateness and responsiveness
			Empowerment
			Outcome focus and fairness
	Key findings and future research
	Notes
	References
Chapter 6.  Delivering and evaluating people-centred legal and justice services
	Step 4 rationale and overview
	Planning the delivery of legal and justice services
		Multiple planning levels
		Framework for planning service delivery
		Using research evidence in planning and delivering legal and justice services
		Matching service delivery to meet need: Where the services are delivered
	What works in the delivery of legal and justice services?
		Evidence-based planning
		Collaboration and integration
		Effectiveness
	People-centred evaluation and measurement
		Challenges
		Measuring access to justice
		Measuring the service effectiveness
			Programme evaluation
			Justice pathway evaluation
			Cost-effectiveness, cost-benefit and economic analysis
			Outcome or impact evaluations
	Toward a common methodology
	Key findings
	Toward common criteria for people-centred legal and justice services
	Notes
	References