Enterprise Resource Planning

Cover
Half Title
ABOUT THE AUTHOR
Title
Copyright
Dediacation
Preface
Contents
Section 1 Introduction to ERP and Enterprise Applications
	Introduction to ERP and Enterprise Applications 1. ERP Overview
		Definition of ERP
		Need for an ERP
		History of ERP Application
		Benefits from an ERP System
		ERP and Enterprise Applications—Emerging Trends
		ERP—A Subset of Enterprise Applications
		Summary
		Exercise
Section 2 Implementaion and Support
	2. ERP Implementation—Life Cycle, Methodologies and Strategy
		ERP Life Cycle
		Methodology for Implementation
		Summary
		Exercise
	3. Business Case and Return on Investment Analysis for ERP
		Cost of ERP Implementation
		Benefits of ERP Implementation
		Case Study: Building a Business Case
		Summary
		Exercise
	4. Selecting Consulting Partner
		Things to be Considered for Partner Selection
		Request for Proposal Method for Selection of Consulting Partner
		In-house Implementation Team vs. External Consultants
		ERP Consulting Companies
		Doing Part of ERP Projects from Offshore
		Summary
		Exercise
	5. ERP Package Selection
		Introduction
		ERP Selection—A Two-Step Process
		Summary
		Exercise
	6. ERP Project Team and Project Organisation Structure
		Introduction
		Project Organisation Structure
		Roles and Responsibilities of Different Project Team Members
		Core Team Selection
		Consultant Selection
		Summary
		Exercise
	7. ERP Project Management
		Introduction
		Project Scoping
		ERP Implementation Project Plan
		Resource Plan
		Project Procedures and Standards for Governance
		Project Charter
		Project Risk Management
		Summary
		Exercise
	8. Managing Requirements
		Concept of Requirement
		Types of Requirements
		Requirement Gathering Process
		Summary
		Exercise
	9. Business Process Reengineering
		Business Process Reengineering (BPR)
		Pros and Cons of BPR
		BPR/Process Redesign—Reasons for Failure and Keys to Success
		Reengineering Phases
		Role of Information Technology in BPR and Business Engineering
		BPR and ERP
		Benchmarking
		Best Practices
		Summary
		Exercise
	10. Business Process Modelling and Business Modelling
		Business Process Modelling—Introduction
		Business Process Hierarchy
		Standards for Business Processes and Process Modelling
		Process Modelling Maturity and Multi-Dimensional Modelling
		Process Modelling Software
		Business Modelling
		Integrated Data Modelling
		Summary
		Exercise
	11. Gaps Identification and Strategies to Bridge the Gap
		Introduction
		Reasons for Gaps and Five Types of Gaps
		Gap Document and Gap Management Strategy
		Development Specifications—Functional and Technical
		Gap Development Options
		Summary
		Exercise
	12. Configuring and Testing of the Solution
		Configuration
		Testing
		Summary
		Exercise
	13. Managing ERP Security
		Introduction
		Types of ERP Security Issues
		System Access Security—Authorisations
		Data Security and Technology for Managing Data Security
		Summary
		Exercise
	14. Data Migration
		Migration of Data
		Summary
		Exercise
	15. Cutover Planning and Go Live Preparation
		Cutover
		Go Live Preparation
		Summary
		Exercise
	16. Training
		Introduction
		Training Objectives
		Training Strategy
		Training Environment and Technology
		Train the Trainer Approach
		Training Delivery
		Training Content Development
		Training Evaluation
		Training Roles
		Summary
		Exercise
	17. Change Management
		Introduction
		Change Management for the ERP Project Team
		Change Team and Change Management Roles
		Change Management Activities During Lifecycle of a Project
		Search for Change Management Methodology—Six Key Processes of ASAP
		Summary
		Exercise
	18. Success or Failure of ERP Implementation
		Reasons for Failure of an ERP Implementation
		Reasons for Success of ERP Implementation
		Summary
		Exercise
	19. Application Support
		Introduction
		Support Cycle
		Transition
		Steady State Support
		Upgrade Phase
		Different Levels of Support
		Service Levels and SLAs
		Service Desk
		Vendor Support: An Overview of Support Strategies from Leading ERP Vendor SAP
		Different Support Models and Outsourcing Support
		Support Roles
		Methodology for Support
		Measuring ERP Performance and Continuous Improvement
		Summary
		Exercise
Section 3 ERP Functional Modules
	20. Human Capital Management
		Introduction
		Human Capital Management Systems
		Leading HR Solutions from ERP Package Vendors—SAP and Oracle
		Strategic Vs. Operational HR Processes and HR Outsourcing
		Employee Health and Safety
		Summary
		Exercise
	21. Financial Management
		Introduction
		ERP Financial Application
		Financial Modules in Detail
		Emerging Areas in Financial Management
		Summary
		Exercise
	22. Procurement and Inventory Management Through ERP
		Procurement
		Inventory Management
		Summary
		Exercise
	23. Supplier Relationship Management
		Understanding Supplier Relationship Management
		Electronic Procurement
		Summary
		Exercise
	24. Production Planning and Execution
		Understanding MRP II Concepts
		How ERP Production Planning (PP) Module Supports MRP II Processes
		Critical Master Data Elements for Production Planning
		Managing Different Production Scenarios
		Summary
		Exercise
	25. Supply Chain Planning
		Supply Chain Planning
		Supply Chain Planning Solution—Modules
		Collaborative Planning Solutions
		Summary
		Exercise
	26. Sales and Service
		Introduction
		Sales and Distribution Processes and How ERP Supports That
		Sales and Distribution Master Data
		The Concept of Perfect Order
		Managing Global Trade (Export and Import)
		Managing Customer Service
		Summary
		Exercise
	27. Logistics Execution: Warehouse and Transport Management
		Logistics Execution
		Transport Management
		Summary
		Exercise
	28. Customer Relationship Management
		Customer Relationship Management (CRM)
		Summary
		Exercise
	29. Quality Management
		Quality Management
		Summary
		Exercise
	30. Maintenance Management and Enterprise Asset Management
		Maintenance Management
		Summary
		Exercise
	31. Product Lifecycle Management
		Introduction
		What is Product Lifecycle Management—Business Drivers and Value Proposition
		Different Phases of Product Lifecycle—Information and Application for Different Phases
		Difference of PLM with ERP
		PLM–Functionalities
		Product Safety and Environmental Compliance—An emerging Area of PLM
		PLM Vendors
		Summary
		Exercise
Section 4 Technology Areas of ERP and Enterprise Applications
	32. Portal, Content Management and Knowledge Management
		Introduction
		Portal
		Summary
		Exercise
	33. Data Warehousing, Data Mining, Business Intelligence and Analytics
		Introduction
		Data Warehousing
		Data Extraction, Transformation—Cleaning and Data Loading
		Online Transaction Processing (OLTP) and Online Analytical Processing (OLAP)
		Data Mining
		Analytics
		Business Intelligence
		Summary
		Exercise
	34. ERP and Enterprise Applications—Emerging Trends
		New Models of Deploying ERP and Enterprise Applications
		New Technologies that Made Models of Deploying ERP More Effective
		Summary
		Exercise
Section 5 ERP for Industries
	35. ERPs for Different Manufacturing Industries
		Introduction
		ERPs for Petroleum, Oil and Gas Companies
		ERPs for Auto Industry
		ERPs for Pharma
		ERPs for Consumer Product Goods (CPG)
		ERPs for Mining Industry
		Summary
	36. ERPs for Different Service Industries
		Introduction
		ERPs for Retail
		ERPs for Healthcare
		ERPs for Educational Institutions
		ERPs for Telecom
		ERPs for Banks
		ERPs for Insurance Companies
		ERPs for Utility Companies
		Summary
Section 6 Case Studies
	Case Studies Cases of ERP and Enterprise Application
		mySAP Business Suite Implementation at ITC
		Nestlé GLOBE Project—A Successful Example of Global Rollout
		Oracle ERP Implementation at Maruti Suzuki
		Siebel CRM Implementation at Bharti Airtel
		i2 Supply Chain Solution Implementation at Asian Paints
		Summary
Index