Electronic Government: First International Conference, EGOV 2002 Aix-en-Provence, France, September 2–6, 2002 Proceedings

Front Matter....Pages I-XIII
Electronic Government: Where Are We Heading?....Pages 1-9
Centralization Revisited? Problems on Implementing Integrated Service Delivery in The Netherlands....Pages 10-17
From Websites to e-Government in Germany....Pages 18-25
BRAINCHILD, Building a Constituency for Future Research in Knowledge Management for Local Administrations....Pages 26-32
Organizing for Online Service Delivery: The Effects of Network Technology on the Organization of Transactional Service Delivery in Dutch Local Government....Pages 33-36
Public Sector Process Rebuilding Using Information Systems....Pages 37-44
What Is Needed to Allow e-Citizenship?....Pages 45-51
Private Sanctity - e-Practices Overriding Democratic Rigor in e-Voting....Pages 52-60
Reconfiguring the Political Value Chain: The Potential Role of Web Services....Pages 61-68
The E-GOV Action Plan in Beijing....Pages 69-74
The POWER-Light Version: Improving Legal Quality under Time Pressure....Pages 75-83
Intranet “Saarland Plus ” - Enabling New Methods of Cooperation within the Ministerial Administration....Pages 84-87
e-Learning for e-Government....Pages 88-92
Multi-level Information Modeling and Preservation of eGOV Data....Pages 93-100
e-Government and the Internet in the Caribbean: An Initial Assessment....Pages 101-104
Towards Interoperability amongst European Public Administrations....Pages 105-110
Assessing e-Government Implementation Processes: A Pan-European Survey of Administrations Officials....Pages 111-115
A One-Stop Government Prototype Based on Use Cases and Scenarios....Pages 116-123
Reflections on the Requirements Gathering in an One-Stop Government Project....Pages 124-128
Understanding and Modelling Flexibility in Administrative Processes....Pages 129-136
Business Process Management - As a Method of Governance....Pages 137-141
Proposal for a Dutch Legal XML Standard....Pages 142-149
Size Matters—Electronic Service Delivery by Municipalities?....Pages 150-156
Administration 2000—Networking Municipal Front and Back Offices for One-Stop Government....Pages 157-162
The Experience of German Local Communities with e-Government—Results of the MEDIA @Komm Project....Pages 163-168
Electronic Public Service Delivery through Online Kiosks: The User’s Perspective....Pages 169-172
FASME—From Smartcards to Holistic IT—Architectures for Interstate e-Government....Pages 173-178
The Local e-Government Best Practice in Italian Country: The Case of the Centralised Desk of “Area Berica”....Pages 179-186
The Immanent Fields of Tension Associated with e-Government....Pages 187-190
VCRM — Vienna Citizen Request Management....Pages 191-194
Public-Private Partnerships to Manage Local Taxes: Information Models and Software Tools....Pages 195-198
E-MuniS — Electronic Municipal Information Services - Best Practice Transfer and Improvement Project: Project Approach and Intermediary Results....Pages 199-206
Some Specific e-Government Management Problems in a Transforming Country....Pages 207-210
Towards a Trustful and Flexible Environment for Secure Communications with Public Administrations....Pages 211-214
Supporting Efficient Multinational Disaster Response through a Web-Based System....Pages 215-222
KIWI: Building Innovative Knowledge Management Infrastructure within European Public Administration....Pages 223-229
Elektronische Steuer Erlass Dokumentation a Documentation on Official Tax Guide Lines....Pages 230-233
Voting in the New Millennium: eVoting Holds the Promise to Expand Citizen Choice....Pages 234-239
e-Democracy Goes Ahead. The Internet As a Tool for Improving Deliberative Policies?....Pages 240-247
Discourse Support Systems for Deliberative Democracy....Pages 248-255
Citizen Participation in Public Affairs....Pages 256-263
An Approach to Offering One-Stop e-Government Services — Available Technologies and Architectural Issues....Pages 264-271
e-Governance for Local System: A Plan and Implementation Experience....Pages 272-275
Transactional e-Government Services: An Integrated Approach....Pages 276-279
Electronic Vote and Internet Campaining: State of the Art in Europe and Remaining Questions....Pages 280-283
A Citizen Digital Assistant for e-Government....Pages 284-287
A System to Support e-Democracy....Pages 288-291
IST-Project: AIDA — A Platform for Digital Administration....Pages 292-297
e-Government Strategies: Best Practice Reports from the European Front Line....Pages 298-306
CITATION Citizen Information Tool in Smart Administration....Pages 307-312
Clip Card: Smart Card Based Traffic Tickets....Pages 313-318
 Visual Admin — Opening Administration Information Systems to Citizens....Pages 319-325
e-Government Observatory....Pages 326-329
Requirements for Transparent Public Services Provision amongst Public Administrations....Pages 330-337
CB-BUSINESS: Cross-Border Business Intermediation through Electronic Seamless Services....Pages 338-343
Bridging the Digital Divide with AVANTI Technology....Pages 344-349
An Integrated Platform for Tele-voting and Tele-consulting within and across European Cities: The EURO-CITI Project....Pages 350-357
EURO-CITI Security Manager: Supporting Transaction Services in the e-Government Domain....Pages 358-361
SmartGov: A Knowledge-Based Platform for Transactional Electronic Services....Pages 362-369
Best Practice in e-Government....Pages 370-374
e-Government Applied to Judicial Notices and Inter-registrar Communications in the European Union:....Pages 375-382
The Concepts of an Active Life-Event Public Portal....Pages 383-390
New Services through Integrated e-Government....Pages 391-394
Risk Assessment & Success Factors for e-Government in a UK Establishment....Pages 395-402
Quo Vadis e-Government? — A Trap between Unsuitable Technologies and Deployment Strategies....Pages 403-406
A New Approach to the Phenomenon of e-Government: Analysis of the Public Discourse on e-Government in Switzerland....Pages 407-410
Self-regulation in e-Government: A Step More....Pages 411-418
UK Online: Forcing Citizen Involvement into a Technically-Oriented Framework?....Pages 419-423
Data Security: A Fundamental Right in the e-Society?....Pages 424-429
Legal Design and e-Government: Visualisations of Cost & Efficiency Accounting in the wif ! e-Learning Environment of the Canton of Zurich (Switzerland)....Pages 430-437
The First Steps of e-Governance in Lithuania: From Theory to Practice....Pages 438-445
The Role of Citizen Cards in e-Government....Pages 446-455
Indicators for Privacy Violation of Internet Sites....Pages 456-459
Verifiable Democracy a Protocol to Secure an Electronic Legislature....Pages 460-463
Arguments for a Holistic and Open Approach to Secure e-Government....Pages 464-467
Supporting Administrative Knowledge Processes....Pages 468-471
IMPULSE: Interworkflow Model for e-Government....Pages 472-479
Visualization of the Implications of a Component Based ICT Architecture for Service Provisioning....Pages 480-483
Back Matter....Pages 485-486