Electronic Government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005. Proceedings

Front Matter....Pages -
Organizational Transformation Through E-Government: Myth or Reality?....Pages 1-11
The Governance of Back Office Integration in E-Government: Some Dutch Experiences....Pages 12-25
E-Government Systems in Developing Countries: Stakeholders and Conflict....Pages 26-37
Intelligent Measuring and Improving Model for Customer Satisfaction Level in e-Government....Pages 38-48
Accountability of Electronic Cross-Agency Service-Delivery Processes....Pages 49-56
Citizen Relationship Management and E-Government....Pages 57-68
DSS in a Local Government Context – How to Support Decisions Nobody Wants to Make?....Pages 69-80
Monitoring and Updating Regulations and Policies for Government Services....Pages 81-92
Service Take-Up and Impacts of E-Government in Austria....Pages 93-104
Evaluation of a Risk-Modelling Tool at the Business Case of eService Projects – Results from a Workshop in the UK....Pages 105-112
Achieving Administrative Transparency Through Information Systems: A Case Study in the Seoul Metropolitan Government....Pages 113-123
eGovernment and Structural Reform on Bornholm: A Case Study....Pages 124-136
When Technology Meets the Mind: A Comparative Study of the Technology Acceptance Model....Pages 137-144
E-Government Practice: What One Country Could Learn from Other....Pages 145-150
Measuring the Performance of Digital Divide Strategies: The Balanced Scorecard Approach....Pages 151-162
Policy and Practice in Standards Selection for E-Government Interoperability Frameworks....Pages 163-173
SIGES-PERE: A Collaborative GIS for Radiological Disaster Management....Pages 174-185
Feasibility Study for a Legal Knowledge System in the County of Herford....Pages 186-197
A Quality Inspection Method to Evaluate E-Government Sites....Pages 198-209
Organisational Changes, Skills and the Role of Leadership Required by eGovernment....Pages 210-217
PA’s Boundaries and the Organizational Knowledge Processes....Pages 218-225
Providing Pan-European E-Government Services with the Use of Semantic Web Services Technologies: A Generic Process Model....Pages 226-236
A Proposal for a Semantic-Driven eGovernment Service Architecture....Pages 237-248
Knowledge Engineering Suite: A Tool to Create Ontologies for Automatic Knowledge Representation in Knowledge-Based Systems....Pages 249-260
Guided Interactive Information Access for E-Citizens....Pages 261-268
The Opportunities and Barriers of User Profiling in the Public Sector....Pages 269-280
Personalized Access to Multi-version Norm Texts in an eGovernment Scenario....Pages 281-290
An Infrastructural Approach to Secure Interoperability of Electronic IDs: The Bridging Backbone....Pages 291-299
A Distributed Network Architecture for Robust Internet Voting Systems....Pages 300-308
Electronic Voting: An All-Purpose Platform....Pages 309-316
Back Matter....Pages -