Electronic Government: 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009. Proceedings

Front Matter....Pages -
Profiling the EG Research Community and Its Core....Pages 1-12
Mapping the E-Government Research with Social Network Analysis....Pages 13-25
Qualitative Data Analysis of Issue Interrelations and Interdependencies for E-Government Research Planning....Pages 26-39
Caste Structures and E-Governance in a Developing Country....Pages 40-53
Towards Coordination Preparedness of Soft-Target Organisation....Pages 54-64
Transforming Crisis Management: Field Studies on the Efforts to Migrate from System-Centric to Network-Centric Operations....Pages 65-75
Joined–Up E–Government – Needs and Options in Local Governments....Pages 76-87
Can ICT Reform Public Agencies?....Pages 88-102
Time to Give in: Firm Belief in Administrative Reform as a Driver for Delivering Benefits from IT....Pages 103-114
Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations....Pages 115-126
E-Government Implementation Evaluation: Opening the Black Box....Pages 127-138
Refinement, Validation and Benchmarking of a Model for E-Government Service Quality....Pages 139-150
Identifying Weaknesses for Chilean E-Government Implementation in Public Agencies with Maturity Model....Pages 151-162
A Multiple-Item Scale for Assessing E-Government Service Quality....Pages 163-175
Process-Based Governance in Public Administrations Using Activity-Based Costing....Pages 176-187
Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services....Pages 188-197
Assessment of Website Quality: Scandinavian Web Awards Right on Track?....Pages 198-209
Post Recommendation in Social Web Site....Pages 210-221
Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions....Pages 222-233
Opening the Black Box: Exploring the Effect of Transformation on Online Service Delivery in Local Governments....Pages 234-244
Democratizing Process Innovation? On Citizen Involvement in Public Sector BPM....Pages 245-256
Visual Culture and Electronic Government: Exploring a New Generation of E-Government....Pages 257-269
On the Origin of Intermediary E-Government Services....Pages 270-281
Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal....Pages 282-292
The State of Client-Centered Public Service Delivery in the Netherlands....Pages 293-304
Impact of Information and Communication Technologies on School Administration: Research on the Greek Schools of Secondary Education....Pages 305-316
From National to Supranational Government Inter-Organizational Systems: An Extended Typology....Pages 317-327
eGIF4M: eGovernment Interoperability Framework for Mozambique....Pages 328-340
Metadata Sets for e-Government Resources: The Extended e-Government Metadata Schema (eGMS+)....Pages 341-352
Bidding for Complex Projects: Evidence from Italian Government’s Acquisitions of IT Services....Pages 353-363
Role-Based and Service-Oriented Security Management in the E-Government Environment....Pages 364-375
IT Enabled Risk Management for Taxation and Customs: The Case of AEO Assessment in the Netherlands....Pages 376-387
Professional Presentation in Austrian E-Government....Pages 388-398
Explaining the Behavioral Intention towards BI Implementation in Public Administrations – A Principal-Agent Theory Approach....Pages 399-411
Back Matter....Pages -