Effective leadership and management in nursing

PART 1 Understanding Nursing Management and Organizations
	CHAPTER 1 Introducing Nursing Management
		Learning Outcomes
		CHANGES IN HEALTH CARE
		PAYING FOR HEALTH CARE
		DEMAND FOR QUALITY
		EVOLVING TECHNOLOGY
		CULTURAL, GENDER, AND GENERATIONAL DIFFERENCES
		VIOLENCE PREVENTION AND DISASTER PREPAREDNESS
		CHANGES IN NURSING’S FUTURE
	CHAPTER 2 Designing Organizations
		Learning Outcomes
		TRADITIONAL ORGANIZATIONAL THEORIES
		TRADITIONAL ORGANIZATIONAL STRUCTURES
		SERVICE-LINE STRUCTURES
		SHARED GOVERNANCE
		OWNERSHIP OF HEALTH CARE ORGANIZATIONS
		HEALTH CARE SETTINGS
		COMPLEX HEALTH CARE ARRANGEMENTS
		REDESIGNING HEALTH CARE
		STRATEGIC PLANNING
		ORGANIZATIONAL ENVIRONMENT AND CULTURE
	CHAPTER 3 Delivering Nursing Care
		Learning Outcomes
		TRADITIONAL MODELS OF CARE
		INTEGRATED MODELS OF CARE
		EVOLVING MODELS OF CARE
	CHAPTER 4 Leading, Managing, Following
		Learning Outcomes
		LEADERS AND MANAGERS
		LEADERSHIP
		TRADITIONAL LEADERSHIP THEORIES
		CONTEMPORARY THEORIES
		TRADITIONAL MANAGEMENT FUNCTIONS
		NURSE MANAGERS IN PRACTICE
		FOLLOWERSHIP: AN ESSENTIAL COMPONENT OF LEADERSHIP
		WHAT MAKES A SUCCESSFUL LEADER?
	CHAPTER 5 Initiating and Managing Change
		Learning Outcomes
		WHY CHANGE?
		THE NURSE AS CHANGE AGENT
		CHANGE THEORIES
		THE CHANGE PROCESS
		CHANGE STRATEGIES
		RESISTANCE TO CHANGE
		THE NURSE’S ROLE
		HANDLING CONSTANT CHANGE
	CHAPTER 6 Managing and Improving Quality
		Learning Outcomes
		QUALITY MANAGEMENT
		IMPROVING THE QUALITY OF CARE
		RISK MANAGEMENT
	CHAPTER 7 Understanding Power and Politics
		Learning Outcomes
		POWER DEFINED
		POWER AND LEADERSHIP
		POWER: HOW MANAGERS AND LEADERS GET THINGS DONE
		USING POWER
		SHARED VISIONING AS A POWER TOOL
		POWER, POLITICS, AND POLICY
		USING POWER AND POLITICS FOR NURSING’S FUTURE
PART 2 Learning Key Skills in Nursing Management
	CHAPTER 8 Thinking Critically, Making Decisions, Solving Problems
		Learning Outcomes
		CRITICAL THINKING
		DECISION MAKING
		PROBLEM SOLVING
		STUMBLING BLOCKS
		INNOVATION
	CHAPTER 9 Communicating Effectively
		Learning Outcomes
		COMMUNICATION
		EFFECTS OF DIFFERENCES IN COMMUNICATION
		THE ROLE OF COMMUNICATION IN LEADERSHIP
		COLLABORATIVE COMMUNICATION
		ENHANCING YOUR COMMUNICATION SKILLS
	CHAPTER 10 Delegating Successfully
		Learning Outcomes
		DELEGATION
		BENEFITS OF DELEGATION
		THE FIVE RIGHTS OF DELEGATION
		ACCEPTING DELEGATION
		INEFFECTIVE DELEGATION
	CHAPTER 11 Building and Managing Teams
		Learning Outcomes
		GROUPS AND TEAMS
		GROUP AND TEAM PROCESSES
		BUILDING TEAMS
		MANAGING TEAMS
		THE NURSE MANAGER AS TEAM LEADER
		LEADING COMMITTEES AND TASK FORCES
		PATIENT CARE CONFERENCES
	CHAPTER 12 Handling Conflict
		Learning Outcomes
		CONFLICT
		INTERPROFESSIONAL CONFLICT
		CONFLICT PROCESS MODEL
		MANAGING CONFLICT
	CHAPTER 13 Managing Time
		Learning Outcomes
		TIME WASTERS
		SETTING GOALS
		CONTROLLING INTERRUPTIONS
		CONTROLLING TIME IN MEETINGS
		RESPECTING TIME
PART 3 Managing Resources
	CHAPTER 14 Budgeting and Managing Fiscal Resources
		Learning Outcomes
		THE BUDGETING PROCESS
		APPROACHES TO BUDGETING
		THE OPERATING BUDGET
		DETERMINING THE SALARY (PERSONNEL) BUDGET
		MANAGING THE SUPPLY AND NONSALARY EXPENSE BUDGET
		THE CAPITAL BUDGET
		TIMETABLE FOR THE BUDGETING PROCESS
		MONITORING BUDGETARY PERFORMANCE DURING THE YEAR
		PROBLEMS AFFECTING BUDGETARY PERFORMANCE
	CHAPTER 15 Recruiting and Selecting Staff
		Learning Outcomes
		THE RECRUITMENT AND SELECTION PROCESS
		RECRUITING APPLICANTS
		SELECTING CANDIDATES
		INTERVIEWING CANDIDATES
		MAKING A HIRE DECISION
		LEGALITY IN HIRING
	CHAPTER 16 Staffing and Scheduling
		Learning Outcomes
		STAFFING
		SCHEDULING
	CHAPTER 17 Motivating and Developing Staff
		Learning Outcomes
		A MODEL OF JOB PERFORMANCE
		MANAGER AS LEADER
		STAFF DEVELOPMENT
		SUCCESSION PLANNING
	CHAPTER 18 Evaluating Staff Performance
		Learning Outcomes
		THE PERFORMANCE APPRAISAL
		POTENTIAL APPRAISAL PROBLEMS
		IMPROVING APPRAISAL ACCURACY
		RULES OF THUMB
	CHAPTER 19 Coaching, Disciplining, and Terminating Staff
		Learning Outcomes
		DAY-TO-DAY COACHING
		POSITIVE COACHING
		DEALING WITH A POLICY VIOLATION
		DISCIPLINING STAFF
		TERMINATING EMPLOYEES
	CHAPTER 20 Managing Absenteeism, Reducing Turnover, Retaining Staff
		Learning Outcomes
		ABSENTEEISM
		REDUCING TURNOVER
		RETAINING STAFF
	CHAPTER 21 Dealing with Disruptive Staff Problems
		Learning Outcomes
		HARASSING BEHAVIORS
		HOW TO HANDLE PROBLEM BEHAVIORS
		THE EMPLOYEE WITH A SUBSTANCE ABUSE PROBLEM
	CHAPTER 22 Preparing for Emergencies
		Learning Outcomes
		PREPARING FOR EMERGENCIES
		TYPES OF EMERGENCIES
		NATIONAL RESPONSES TO EMERGENCY PREPAREDNESS
		HOSPITAL PREPAREDNESS FOR EMERGENCIES
	CHAPTER 23 Preventing Workplace Violence
		Learning Outcomes
		VIOLENCE IN HEALTH CARE
		PREVENTING VIOLENCE
		DEALING WITH VIOLENCE
	CHAPTER 24 Handling Collective Bargaining Issues
		Learning Outcomes
		LAWS GOVERNING UNIONS
		PROCESS OF UNIONIZATION
		STATUS OF COLLECTIVE BARGAINING FOR NURSES
PART 4 Taking Care of Yourself
	CHAPTER 25 Managing Stress
		Learning Outcomes
		THE NATURE OF STRESS
		CAUSES OF STRESS
		CONSEQUENCES OF STRESS
		MANAGING STRESS
	CHAPTER 26 Advancing Your Career
		Learning Outcomes
		ENVISIONING YOUR FUTURE
		MANAGING YOUR CAREER
		ACQUIRING YOUR FIRST POSITION
		BUILDING A RÉSUMÉ
		FINDING AND USING MENTORS
		CONSIDERING YOUR NEXT POSITION
		WHEN YOUR PLANS FAIL
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