E-Commerce Systems Architecture and Applications

Contents  vii......Page 5
Preface  xv......Page 12
Plan of the Book  xvi......Page 13
1  E-Commerce–Enabled Business Paradigm  1......Page 17
1.1  E-Commerce Business Drivers  2......Page 18
1.2  E-Commerce Value Propositions  4......Page 20
1.3  E-Commerce–Driven IT Strategy Realignment  13......Page 29
1.4  Characteristics of E-Commerce Systems  22......Page 38
1.5  E-Commerce Business Domains and Respective E-Commerce Systems Requirements  30......Page 46
1.6  E-Commerce Technology Architecture  36......Page 52
Notes  39......Page 55
2  Information Appliances  41......Page 57
2.1  Overview and Background  42......Page 58
2.2  Enabling Characteristics of Information Appliances  46......Page 62
2.3  E-Commerce Content  51......Page 67
2.4  Choice of Information Appliances  64......Page 80
2.5  Information Appliance System Software and Technologies  72......Page 88
2.6  Matching Information Appliance Features With Business Process Requirements  81......Page 97
Additional Web Sites  91......Page 107
3  E-Commerce Systems Computing Networks  93......Page 109
3.1  Network Computing Technologies  95......Page 111
3.2  Internet Backbone  103......Page 119
3.3  Wireless Network Backbones  115......Page 131
3.4  Paging Network Backbone  123......Page 139
3.5  Integrated Network Services  129......Page 145
3.6  Formulating the Enterprise Virtual Network Architecture  132......Page 148
Notes and Web Sites  145......Page 161
Additional Web Sites  146......Page 162
4  E-Commerce Services and Application Repositories  147......Page 163
4.1  Application Access Gateways  153......Page 169
4.2  E-Commerce Solutions  159......Page 175
4.3  Enabling ERP Systems and Legacy Applications for E-Commerce......Page 182
4.4  Knowledge Repositories  172......Page 188
4.5  Live Agent Services  183......Page 199
Notes and Web Sites  191......Page 207
5  Establishing E-Commerce Application Access Infrastructure  193......Page 209
5.1  Extranets  194......Page 210
5.2  Applications Access Through Portals  205......Page 221
5.3  E-Commerce Systems Operational Management and Control  211......Page 227
5.4  E-Commerce Hosting  226......Page 242
Additional Web Sites  230......Page 246
6  E-Commerce Systems Technology Infrastructure  231......Page 247
6.1  E-Commerce Systems Middleware  232......Page 248
6.2  Directory Services: Glue for E-Commerce Systems  246......Page 262
6.3  Internet Domain Name Service (DNS)  256......Page 272
6.4  Enabling Groupware for E-Commerce and the Internet  263......Page 279
6.5  E-Commerce Application Development Standards  276......Page 292
Notes and Web Sites  279......Page 295
7  The E-Commerce Payment Infrastructure  281......Page 297
7.1  Federal Reserve System  283......Page 299
7.2  Credit Card Payments  285......Page 301
7.3  Electronic Cash  295......Page 311
7.4  Electronic Check Processing and ATM-Based Banking  299......Page 315
7.5  Payment Models  306......Page 322
Additional Web Sites and References  313......Page 329
8  E-Commerce Systems Security  315......Page 331
8.1  Security Services and Technologies  317......Page 333
8.2  Network Security  323......Page 339
8.3  Platform Security  337......Page 353
8.4  The Certificate Authority (CA) Infrastructure  341......Page 357
8.5  E-Commerce Systems Security—Cost and Risk Assessment  349......Page 365
8.6  E-Commerce Systems Security Controls Enforcement  357......Page 373
Notes and Web Sites  362......Page 378
9  Managing E-Commerce Systems Implementation Risks  363......Page 379
9.1  Business Process Alignment  364......Page 380
9.2  IT Process Alignment  371......Page 387
9.3  Capturing and Retaining Customers  379......Page 395
9.4  Using SLAs to Manage Outsourced Services  388......Page 404
9.5  Understanding E-Commerce Legal and Regulatory Issues  395......Page 411
Notes and Web Sites  401......Page 417
Index  403......Page 419