Driving the Enterprise to Sustainable Excellence: A Shingo Process Overview

Cover
Half Title
Title Page
Copyright Page
Dedication
Table of Contents
Acknowledgments
About the Author
Introduction
Part I: The Growth of the Shingo Approach
	Chapter 1 A Personal Experience
		The Story of a Drive to Enterprise Excellence
		References (These References are utilized throughout the book)
	Chapter 2 Who Is Shigeo Shingo?
		A Time for Reflection
		Shigeo Shingo – a Little History
		Shigeo Shingo – Western Influence
		References
		Publications and Books by Shigeo Shingo et al.
	Chapter 3 What Is the Shingo Institute and the Shingo Prize?
		More to Reflect About
		The Shingo Institute
		The Shingo Institute History
		Driving toward Enterprise Excellence
		The Shingo Institute: Still Striving for Enterprise Excellence
		The Shingo Prize
		Shingo Bronze Medallion
		Shingo Silver Medallion
		Shingo Prize
		Publication Award
		Research Award
		The Guiding Principles of the Shingo Institute and the Shingo Model
		Summary
		References
Part II: The Shingo Methodology
	Chapter 4 Integrating the Shingo Methodology
		More to Reflect About – An Example of a Winner (In Their Words)
			REXAM – Beverage Can South America – Águas Claras
		Achievements
			Lean Enterprise Achievements
			Safety and Environmental
			Quality
			Employee Morale
			Delivery Performance and Cost Reductions
		More about the Shingo Methodology
		Learning the Toyota Production System (TPS) Methodology
		Cultural Shift
		Why Are There Three Insights and Why Are They Important?
		What Are the Characteristics of Principles and Why Are They Important?
		Systems
		Metrics and Results
		Tools
		Cultural Shift
		References
	Chapter 5 Systems
		More Reflection
		Systems Transformations
			Purpose and Systems Drive Behavior
		Three Types of Systems/Systems Maps
		Definition of a Good System
		Summary
	Chapter 6 Metrics
		Another Reflection
		The Building Blocks of Cultural Shift
		KBIs AND KPIs
		What Makes a Good Assessment?
		KBIs AND KPIs Revisited
		Moving the Needle
		Assessing KBIs AND KPIs
		Summary
	Chapter 7 Guiding Principles
		More Reflection
		The Ladder of Success
		Why Principles?
		The Shingo Model – A Review
		The Ten Principles
		Summary
	Chapter 8 Tools
		More Reflection
		Tools
		Summary
	Chapter 9 Results
		More to Reflect On
		Assessments
		The Assessment Tool – An Example
		External Assessment
		Shingo Insight
		The Shingo Prize
		Challenging for the Prize
		Prioritization
		More about Results
	Chapter 10 Culture
		One More Reflection
		Assessing Culture
		The Shingo Behavioral Benchmark Assessment Worksheet
		Does the Right Culture Exist?
		Summary
Part III: Bringing It Home
	Chapter 11 Making It Actionable
		Another Reflection
		Prepare to Move Forward
		Creating a Plan
		A3 Problem-Solving Worksheet
		Round Two
		Project Approval
		Summary
	Chapter 12 Maintaining the Momentum
		We Can’t Stop Reflecting
		Moving Forward
		Maintaining the Momentum
		Feedback
		Summary
	Chapter 13 Sustainable Enterprise Excellence
		Are We Winning?
		Learning Objectives
Index