Doorbells, Danger, and Dead Batteries: User Research War Stories

COVER
 Title Page
 How to Use This Book 
 Frequently Asked Questions
 Contents
 Foreword
 Introduction
 1: The Best Laid Plans
 Julia Thompson: For Want of a Shoe
 Alicia Dornadic: Don\'t Hate on a Tinkler
 Dan Szuc: Shanghai Surprise
 Sean Ryan: Pockets Full of Cash
 Mary Ann Sprague: Be Prepared
 George Ressler: Skyfall (or a View to a Kill)
 Tamara Christensen: What the Hell? Don\'t You Knock?
 Jenn Downs: Burns, Bandages, and BBQ
 Takeaways
 2: Those Exasperating Participants
 Gerry Gaffney: Right to Be Wrong
 Leo Frishberg: No, We Really Meant the User Doug Cooke: Knock-Knock! Who\'s There?Daria Loi: Researcher Thresholds
 Patricia Colley: The Hidden Persuader
 Cordy Swope: A Crisis of Credibility
 Takeaways
 3: Control Is an Illusion
 Diane Loviglio: Interrupted Interview
 Elaine Ann: I Thought My Client Was Going to Die
 Ryan DeGorter: Enthusiasticus Interruptus
 Nicolas Nova: Do You Want Me to Act?
 Vanessa Pfafflin: DDoSed in Vegas
 Elaine Fukuda: They Call Me Mister
 Takeaways
 4: Cracking the Code
 Gregory Cabrera: Taking Notes, Getting Detained (Sort of)
 Jon Innes: Beware of Trapdoors
 David Hoard: Footloose Francoise Brun-Cottan: Black Glances Cast Our WayAri Nave: Chicken Run
 Chauncey Wilson: Secrets, Security, and Contextual Inquiry
 Erik Moses: (Don\'t) Go Toward the Light
 Takeaways
 5: Gross, Yet Strangely Compelling
 Carla Borsoi: A Dirty Diaper Sitting in the Mud
 Prasad Kantamneni: Skin in the Game
 Dennis Nordstrom: Negotiating Between Sympathy and Empathy
 Brandon Satanek: CATastrophe
 Gregory Cabrera: Biting Off More Than I Can Chew
 Takeaways
 6: Not Safe for Work
 Rachel Wong: Subject Matter May Be Inappropriate
 Debbie Mrazek: Sometimes Ignorance Is Bliss Kelly Braun: Pictures Are Language IndependentCarol Rossi: Driving Force
 Takeaways
 7: To Live Outside the Law, You Must Be Honest
 Lena Blackstock: The Researcher and the Banana Thief
 Andrew Muir Wood: Victims of the Killer Insight
 Susan Wilhite: The Trust Dance
 Raffaele Boiano: The Enemy Employee
 Nick Bowmast: Diary Studies at Motorway Speed
 Takeaways
 8: The Perils of Fieldwork
 Jon McNeill: Of Speed and Strip Clubs
 Jen Iudice: Trust Your Gut, It Can Save Your Life!
 Lindsay Moore: Sexism in the City
 Gavin Johnston: It\'s 4:00 a.m. Do You Know Where Your Ethnographer Is? Lisa Aronson Fitch: When Rapport Goes Too FarTom Williams: Go with the Flow
 Jen Van Riet: Jennie\'s Got a Gun 
 Michael B. Griffiths: All About Face (Sichuan Adventures)
 Takeaways
 9: People Taking Care of People
 Sharon Cartwright: Broken Windows Theory
 Nancy Frishberg: Look Sharp
 Ilona Posner: First Stop the Bleeding!
 Dan Soltzberg: Focus, No Matter What!
 Rachel Shadoan: Research, in Sickness and in Health
 Fumiko Ichikawa: Good-bye, Cruel World
 Apala Lahiri Chavan: Whose Side Is the Researcher On?
 Takeaways
 10: Can\'t Stop the Feeling
 Susan Simon Daniels: A Sigh Is Just a Sigh