Disaster Volunteers: Recruiting and Managing People Who Want to Help

Front-matter
Copyright
Contents
Biography
Foreword
Acknowledgments and Dedication
1 Why do people volunteer?
	Introduction
	A brief history of disaster volunteering
	Why people volunteer
	Benefits of volunteering
		Community benefits
		Benefits to volunteers
		Benefits to recipients
	Conclusion
	References
	Further reading
2 Who manages disaster volunteers? Why manage volunteers?
	Case examples
		Sri Lanka, Indian Ocean Tsunami and beyond (2004–2005)
		Joplin, Missouri, May 22, 2011
		Sweden and Australia, Fires, 2009–2014
		Terrorism, 2001 to present day
		Summary
	Who manages disaster volunteers
		Self-managed volunteers
	Community based
	Non-governmental and disaster organizations
	Government
	Professionals
	Why manage disaster volunteers
	Tasks for disaster volunteer managers
	Conclusion
	References
3 What to expect with volunteers
	The life cycle of disasters
		Recovery phase
	Types of disaster volunteers
		Unaffiliated volunteers
		Affiliated volunteers
		Professional volunteers
		Survivors as volunteers
		International disaster volunteers
	Types of disaster organizations
	Conclusion
	References
4 Recruiting and training disaster volunteers
	Recruiting volunteers
		The demographics of volunteering
		Social relationships and social networks
	Training volunteers
		Training strategies
		Legal considerations
		Safety first
			Physical safety
			Psychological safety and volunteering
		Preparing to serve a diverse community
	Conclusion
	References
	Further reading
5 Managing volunteers at disasters
	“We Need Help”
	The volunteer “Family”
	Managing volunteer efforts
		Making entry
		Go kits
		Messaging with potential volunteers
	Activating a volunteer reception center
		Intake
		Damage and needs assessment
		Training
		Safety
		Transportation
		Local logistics
		Interactions among volunteers and locals
		Debriefing volunteers
		Rewarding and Recognizing volunteers
	Conclusion
	References
6 Managing spontaneous unaffiliated volunteers
	Introduction
	Benefits of spontaneous volunteers
	Challenges of spontaneous volunteers
		Electronic convergence
	Managing spontaneous volunteers
	Retaining spontaneous volunteers
	Conclusion
	References
	Further reading
7 Affiliated disaster volunteers
	Why join an experienced disaster organization?
		Organizational types in disasters
		Why be affiliated?
		The National VOAD movement
	Types of disaster organizations
		Faith-based organizations (FBOs)
		Civic organizations and civic interests
		Community organizations active in disaster (COADs)
		Non-Governmental and International Non-Governmental Organizations (NGO, INGO)
		The private sector
		Professional organizations
	Types of affiliated volunteers
		Unskilled volunteers
		Skilled volunteers
		Professional organizational volunteering
	Conclusion
	References
	Further reading
8 Managing international volunteers
	Introduction
	The context of international disaster volunteerism
	How culture influences disaster volunteerism
	Practical realities and best practices
		Making entry
		Health and safety concerns
		Finding meaningful work
		Fitting in
		Establishing partnerships
	“Invited to gumbo”
	Conclusion
	References
9 The benefits of volunteering
	Introduction
	The benefits of disaster volunteering
		For those who serve
		For those who are served and those who survived
		For emergency managers and volunteer coordinators
		For communities that are served
	Volunteer retention
	Conclusion
	References
	Further reading
10 The future of disaster volunteerism
	The future of disasters and disaster volunteering
	Where volunteers will be needed
	Where volunteers will come from
		Traditional sources of disaster volunteers
		Newer sources of disaster volunteers
	Conclusion
		Policy
		Practice
		Research
	References
Index