Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework

Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework......Page 5
Contents......Page 7
Preface......Page 11
Acknowledgments......Page 17
The Authors......Page 19
1. An Introduction to Changing Organizational Culture......Page 23
The Need to Manage Organizational Culture......Page 24
The Need for Culture Change......Page 31
The Power of Culture Change......Page 36
The Meaning of Organizational Culture......Page 40
Levels of Analysis......Page 43
Caveats......Page 45
2. The Organizational Culture Assessment Instrument......Page 49
Instructions for Diagnosing Organizational Culture......Page 50
Scoring the OCAI......Page 55
The Value of Frameworks......Page 57
Development of the Competing Values Framework......Page 60
The Four Major Culture Types......Page 63
Applicability of the Competing Values Model......Page 73
Total Quality Management......Page 78
Human Resource Management Roles......Page 80
Corporate Missions and Visions......Page 82
Culture Change over Time......Page 86
Culture Change in a Mature Organization......Page 90
Summary......Page 92
Plotting a Profile......Page 95
Interpreting the Culture Profiles......Page 102
Summary......Page 116
5. Using the Framework to Diagnose and Change Organizational Culture......Page 117
Planning for Culture Change: An Example......Page 119
Steps for Designing an Organizational Culture Change Process......Page 123
Supplementing the OCAI Methodology......Page 143
6. Individual Change as a Key to Culture Change......Page 157
Critical Management Skills......Page 158
Personal Management Skills Profile......Page 163
Personal Improvement Agendas......Page 173
7. A Condensed Formula for Organizational Culture Change......Page 181
Diagnosis......Page 182
Interpretation......Page 183
Implementation......Page 184
Summary......Page 185
Appendix A: Organizational Culture Assessment Instrument: Definition, Dimensions, Reliability, and Validity......Page 187
Appendix B: Psychometric Analyses of the Management Skills Assessment Instrument......Page 207
Appendix C: Hints for Initiating Organizational Culture Change in Each Quadrant......Page 231
Appendix D: Suggestions for Improving Personal Management Competencies......Page 243
Appendix E: Forms for Plotting Profiles......Page 269
References and Suggested Reading......Page 275
Index......Page 283