Developing and Measuring Training the Six Sigma Way: A Business Approach to Training and Development

DEVELOPING AND MEASURING TRAINING THE SIX SIGMA WAY: A Business Approach to Training and Development......Page 7
CONTENTS......Page 9
FIGURES, TABLES, AND EXHIBITS......Page 13
FOREWORD......Page 17
PREFACE......Page 21
ACKNOWLEDGMENTS......Page 25
INTRODUCTION......Page 27
PART I: THE BACKGROUND......Page 31
CHAPTER 1: WHY ISD HAS DIFFICULTY ADDRESSING BUSINESS ISSUES......Page 33
History of ISD......Page 34
ISD Models......Page 36
Summary......Page 43
Six Sigma Defined......Page 45
The History of Six Sigma......Page 47
Six Sigma in the Training World......Page 48
Important Six Sigma Concepts......Page 49
Six Sigma Models......Page 52
The Six Sigma Organization......Page 64
Summary......Page 66
True Return on Investment......Page 68
When ISD Is Used as a Development Methodology......Page 70
Benefits of a Six Sigma Approach......Page 76
Determining Which Six Sigma Model to Use......Page 77
Summary......Page 78
PART II: DMADDI......Page 79
The DMADDI Model......Page 81
Evaluation in DMADDI......Page 88
Summary......Page 89
Why a Separate Phase for Business Analysis?......Page 90
Define Step 1: Form a Business Review Team......Page 92
Define Step 2: Develop and Validate the Project Charter......Page 96
Define Step 3: Complete the Define Tollgate......Page 103
DMADDI Tools for Define......Page 114
Summary......Page 120
The Honeymoon Is Over......Page 121
DMADDI Road Map......Page 122
Measure Step 1: Identifying Business Requirements......Page 124
Measure Step 2: Prioritizing Business Requirements......Page 132
Measure Step 3: Translating Business Requirements into Measurable Targets......Page 138
It’s All in the Translation......Page 139
Measure Step 4: Complete the Measure Tollgate......Page 142
Measure Step 5: Transfer Requirements to the Development Team......Page 143
DMADDI Tools for Measure......Page 144
Summary......Page 149
DMADDI Road Map......Page 150
Analyze Step 1: Assembling a Design Team......Page 153
Analyze Step 2: Identifying What Needs to Be Learned......Page 154
Analyze Step 3: Validating and Prioritizing What Needs to Be Learned......Page 160
Analyze Step 4: Complete the Analyze Tollgate......Page 165
DMADDI Tools for Analyze......Page 166
Summary......Page 168
DMADDI Road Map......Page 169
Design in ISD......Page 170
Design in DMADDI......Page 171
Design Step 1: Identify the Learning Platform......Page 173
Design Step 2: Convert Objectives into Learning Activities......Page 175
Design Step 3: Create a Communication Tool......Page 178
Design Step 5: Complete the Design Tollgate......Page 183
DMADDI Tools for Design......Page 184
Summary......Page 186
DMADDI Road Map......Page 187
Develop Step 1: Identifying the Factors......Page 190
Develop Step 2: Developing Controls......Page 192
Develop Step 4: Complete the Develop Tollgate......Page 197
DMADDI Tools for Develop......Page 198
Summary......Page 201
DMADDI Road Map......Page 202
Implement in ISD......Page 203
Implement in DMADDI......Page 204
What Happens in the Implement Phase......Page 205
Implement Step 1: Revisit the Project Requirements......Page 206
Implement Step 4: Develop a Reporting Action Plan......Page 207
Implement Step 5: Prepare Presentation and Update Storyboard......Page 208
Implement Step 6: Complete the Implement Tollgate......Page 209
DMADDI Tools for Implement......Page 210
Summary......Page 211
CHAPTER 11: IF NOT US, WHO? IF NOT NOW, WHEN?......Page 212
PART III: A DMAIC CASE STUDY......Page 215
The Background......Page 217
The Organizational Structure......Page 218
What’s Important? The Define Phase......Page 219
How Are We Doing? The Measure Phase......Page 226
What’s Wrong? The Analyze Phase......Page 231
What Do We Need to Do? The Improve Phase......Page 237
How Do We Guarantee Performance? The Control Phase......Page 239
A Final Thought......Page 241
REFERENCES......Page 243
INDEX......Page 245
ABOUT THE AUTHOR......Page 251