Design for Care

Design for Care......Page 1
How to Use This Book\r......Page 5
Frequently Asked Questions\r......Page 8
Contents\r......Page 10
Foreword\r......Page 14
Introduction\r......Page 16
PART I: Rethinking Care and Its Consumers\r......Page 22
CHAPTER 1 Design as Caregiving\r......Page 28
Can Healthcare Innovate Itself?\r......Page 29
Are There Users of Care?\r......Page 33
A Caring Design Ethic\r......Page 36
The Design Thinking Divide\r......Page 38
Wicked Problems in Healthcare Design\r......Page 42
CHAPTER 2 Co-creating Care\r......Page 52
Elena’s Story: The Family Caregiver\r......Page 53
Infocare\r......Page 55
Health Information Design Is Personal\r......Page 57
Health Search Behavior\r......Page 60
Case Study: WebMD— Health Information Experience\r......Page 63
Methods: Consumer Service Design Research\r......Page 68
CHAPTER 3 Seeking Health\r......Page 76
Elena’s Story: It Can Happen to Anyone\r......Page 77
Information First Aid\r......Page 78
Making Sense of Health Decision Making\r......Page 81
Design for Consumer Health Decisions\r......Page 86
Case Study: Healthwise Decision Aids— Personal Health Decision Support\r......Page 90
Methods: Empathic and Values Design\r......Page 94
PART II: Rethinking Patients\r......Page 104
CHAPTER 4 Design for Patient Agency\r......Page 108
Elena’s Story: A Personal Health Journey\r......Page 109
Self-Care as Health Agency\r......Page 110
Health 2.0: Everywhere and Empowering\r......Page 121
Case Study: St. Michael’s Health Design Lab— Health Design for Self-Care\r......Page 128
Methods: Tools for Agency\r......Page 135
CHAPTER 5 Patient-Centered Service Design \r......Page 144
Patient Experience in Health Service\r......Page 145
Good Care Is a Moral Issue\r......Page 149
Evidence-Based Service Design\r......Page 157
Service Design for Care\r......Page 161
Case Study: Patient-Centered Care Innovation\r......Page 166
Methods: Design Research for Healthcare Services\r......Page 173
PART III: Rethinking Care Systems \r......Page 182
CHAPTER 6 Design at the Point of Care\r......Page 188
Elena’s Story: Taking a Serious Turn\r......Page 189
Better Practice Is Better Service\r......Page 190
Designing Health Education\r......Page 196
Improving Clinical Decision Making\r......Page 208
Case Study: IDEO Continuity of Care\r......Page 217
Methods: Stakeholder Co-creation\r......Page 221
CHAPTER 7 Designing Healthy Information Technology \r......Page 228
Elena’s Story: Learning to Live With\r......Page 229
Critical Design Opportunities\r......Page 230
How to Innovate the EMR?\r......Page 239
EMR Design for Clinical Work\r......Page 244
Case Study: VistA—Why It Still Matters\r......Page 255
EMR Design Process\r......Page 261
Design Methods: Cognitive Engineering\r......Page 263
CHAPTER 8 Systemic Design for Healthcare Innovation \r......Page 268
Elena’s Story: A System Upgrade\r......Page 269
Disruptive Transformation\r......Page 270
Systemic Design in Healthcare Service\r......Page 274
The Four Systems of Healthcare\r......Page 279
Patient-Centric Design Values\r......Page 285
Large-Scale Healthcare Innovation\r......Page 287
Designing Inside the System\r......Page 288
Understanding Problems as Systems\r......Page 290
System-Level Innovation\r......Page 296
Case Study: Mayo Mom Community Health Service\r......Page 305
Design Methods for Systems Innovation\r......Page 309
CHAPTER 9 Designing Healthcare Futures \r......Page 318
In the Adjacent Future\r......Page 319
Mid-Future: Resolution of Critical Healthcare Problems\r......Page 325
Longer-Term Healthcare Foresight\r......Page 328
Future Roles for Healthcare Design Leadership\r......Page 337
Innovation’s Adjacent Possible\r......Page 346
Conclusion\r......Page 347
References\r......Page 348
Index\r......Page 356
Acknowledgments\r......Page 375
About the Author\r......Page 377