Decision making in service industries : a practical approach

Services and Decision Making: Stochastic Decision Making in Information Technology Services Delivery. Simulation-Based Studies on Dynamic Sourcing of Customers under Random Supply Disruptions. Customer Perceptions of Quality and Service System Design. Data Mining and Quality in Service Industry: Review and Some Applications. Software for Solving Real Service-Management Problems. Decision Making in Health Services: Logistics and Retail Pharmacies: Providing Cost-Effective Home Delivery of Prescriptions. Improving Pharmacy Operations Using Computer Simulation. Patient Prioritization in Emergency Departments: Decision Making under Uncertainty. Using Process Mapping and Capability Analysis to Improve Room Turnaround Time at a Regional Hospital. Decision Making in Logistic Services: Decision Making in Logistics Outsourcing from the Standpoint of Hiring Companies. Revenue Management of Transportation Infrastructure during the Service Life Using Real Options. Evaluating Different Cost-Benefit Analysis Methods for Port Security Operations. Vehicle Routing in Service Industry Using Decision Support Systems. Decision Making in Other Service Areas: Decision Support for Information Technology (IT) Service Investments under Uncertainty. An Inventory Criticality Classification Method for Nuclear Spare Parts: A Case Study. Service Technology, Pricing, and Process Economics in Banking Competition. Index.