Data Governance: How to Design, Deploy, and Sustain an Effective Data Governance Program

Cover
Data
Governance:

How to Design, Deploy, and Sustain
an Effective Data Governance Program
Copyright
Dedication
Forewords
Preface
Acknowledgments
1
Prologue: An executive overview
	The situation
		Concepts
2
Introduction
	Introduction
3
Data literacy and concepts
	The importance of concepts
		Data is an asset
		Data governance and governance
		Data management
			Information management
			Enterprise information management
			Data architecture
		The governance "V"
		Solutions
			Master data management
			Data quality
			Business intelligence
			Analytics and advanced analytics
			Artificial intelligence or machine learning
		Other terms
			Principles
			Policies
		Some final core concepts
			E for enterprise
			Business program
	Evolution vs revolution
		Information management maturity
		Things will change
	Summary
4
Overview: A day in the life of a data governance program and its capabilities
	What does it look like?
		The scope of data governance and data management
		Business model
		Content
	Development methods
		Federation
		Elements of data governance programs
			Process—The DG operating model
			Essential capabilities
			Work flow
		Principles
		Policies
		Metrics
			The people element—Roles and responsibilities
			Data
			Technology and tools
		The critical success factors for data governance
	Summary
5
The data governance business case
	The business case
	Objectives of the business case for data governance
	Components of the business case
		The big picture (vision)
		Program risks
		Business alignment
		Costs of data quality issues
		Costs of missed opportunities
		Data debt
		Obstacles, impacts, and changes
		Presentation of the case
	The process to build the business case
		Fully understand business direction
		Identify possible opportunities
		Identify usage opportunities
		Define business benefits
		Confirm business benefits
		Quantify costs
		Prepare the business case documentation
		Approach considerations
	Summary
6
Overview of data governance development and deployment
	Types of approaches
	The data governance delivery framework
	Process overview
		Engagement
			Considerations
			Activity
		Strategy
			Considerations
			Activity
		Architecture and design
			Considerations
			Activity
		Implementation
			Considerations
			Activity
		Operation and changes
			Considerations
			Activity
	Summary
	Core success factors
		Essential questions
7
Engagement
	Overview
	Initiation
		Obtain program approval
			Approach considerations
			Ramifications and benefits
		Develop DG rollout team structure
			Approach considerations
			Ramification and benefits
			Tips for success
	Definition
		Define DG for your organization
			Approach considerations
			Ramification and benefits
			Sample output
		Identify business units (subject to DG)
			Approach considerations
			Ramification and benefits
		Identify business capabilities that need data governance (and don’t have it)
			Approach considerations
			Ramification and benefits
	Scope
		Define scope and constraints with the initial plan for DG
			Approach considerations
			Ramification and benefits
			Sample output
			Tips for success
		Approve scope and constraints
			Approach considerations
			Ramification and benefits
			Sample output
			Tips for success
	Assessment
		Information maturity
			Approach considerations
			Business benefits and ramifications
			Sample output
			Tips for success
		Change capacity
			Approach considerations
			Tips for success
			Ramification and benefits
			Sample output
		Data environment
			Approach considerations
			Ramification and benefits
			Sample output
	Vision and plan
		Identify obvious business benefits and metrics
			Business benefits and ramifications
			Approach considerations
			Sample output
			Tips for success
		Describe new capabilities
			Approach considerations
			Ramification and benefits
			Sample output
			Tips for success
		Draft preliminary DG requirements
			Business benefits and ramifications
			Approach considerations
			Sample output
			Tips for success
		Develop representations of future DG
			Business benefits and ramifications
			Approach considerations
			Sample output
			Tips for success
		Complete data governance start-up plan
			Business benefits and ramifications
			Approach considerations
			Sample output
			Tips for success
	Engagement case study—Rocky Health
		Rocky Health vision
	Rocky Regional Energy Coop case study introduction
	Engagement case study—Rocky Regional Energy Coop
	Summary
8
Strategy
	Overview
	Alignment
		Identify business needs
			Approach considerations
			Ramification and benefits
		Align data governance with business needs
			Ramifications and benefits
			Approach considerations
			Sample output
	Organization value
		Determine core data principles
			Approach considerations
			Ramification and benefits
			Sample output
			Tips for success
		Identify DG-enabled opportunities
			Approach considerations
			Ramification and benefits
			Sample output
		Develop business value of DG
			Approach considerations
			Ramification and benefits
			Sample output
		Summary
	Strategic requirements
		Review existing business cases
			Approach considerations
			Ramification and benefits
			Sample output
		Determine base line policy requirements
			Approach considerations
			Ramification and benefits
			Sample output
			Tips for success
		Identify obvious capabilities
			Approach considerations
			Ramification and benefits
			Sample output
		Identify use cases to show value (as required)
			Approach considerations
			Ramification and benefits
			Sample output
	Strategy case study—Rocky Health
	Strategy case study—Rocky regional electric coop
	Summary
		Essential questions
9
Architecture and design
	Overview
	Capabilities
		Identify DG capabilities
			Approach considerations
			Ramification and benefits
			Sample output
		Align and prioritize capabilities with business needs
			Approach considerations
			Ramification and benefits
			Sample output
		Identify tools and technology supportive of DM and DG capabilities
			Types of tools
			Approach considerations
				Readiness for tools
				What should be tracked and managed?
				Business elements
			Ramification and benefits
	Operating frameworks
		Identify/refine DG processes
			Approach considerations
			Ramification and benefits
			Sample output
		Identify accountability and ownership
			Approach considerations
			Sample output
			Ramification and benefits
			Sample output
		Design DG operating framework
			Approach considerations
			Ramification and benefits
			Sample output
		Design minimum sustainable operating model
			Approach considerations
			Ramification and benefits
			Sample output
	Engagement and workflow
		Design required engagement models
			Approach considerations
			Ramification and benefits
			Sample output
		Complete roles and responsibility identifications
			Approach considerations
			Ramification and benefits
			Sample output
		Socialize operating framework, engagement models, and workflow
			Approach considerations
			Ramification and benefits
			Sample output
	Architecture and design case study—Rocky Health
	Architecture and design case study—Rocky regional electric coop
	Summary
	Essential questions
10
Implementation
	Overview
	Roadmap
		Align DG with current efforts
			Approach considerations
			Ramification and benefits
			Sample output
		Assign DG to planned efforts
			Approach considerations
			Sample output
			Ramification and benefits
		Define DG deployment increments
			Approach considerations
			Ramification and benefits
			Sample output
		Develop short- and long-term deployment plans
			Approach considerations
			Ramification and benefits
			Sample output
	Sustaining plan
		Define sustaining requirements
			Approach considerations
			Ramification and benefits
			Sample output
		Define organization behavior targets
			Approach considerations
			Ramification and benefits
			Sample output
		Develop change management plan
			Approach considerations
			Ramification and benefits
			Sample output
	Metrics
		Define metrics for effectiveness
			Approach considerations
				Financial context
				Areas of data monetization
				Data debt
				Risk
				Metrics for meeting DG goals
			Ramification and benefits
		Define metrics for efficiency
			Approach considerations
				Total cost of ownership
			Ramification and benefits
		Define metric collection and reporting
			Approach considerations
			Ramification and benefits
	Implementation—Rocky Health
	Implementation—Rocky Regional Electric Coop
	Summary
	Essential questions
11
Operation and change
	Overview
	Deployment
		Develop DG roll-out plan
		Roll-out DG framework
		Implement operational activity
		Implement operational support activity
		Implement DG technology solutions
	Operation
		Manage DG interactions with projects
		Execute DG processes and activities
		Complete and publish charters, policies, and standards
		Monitor attendance and engagement
		Ensure technology is properly integrated into DG operation
		Interact with data management activities
	Measure
		Implement metric collection and reporting processes
		Track distribution and use of metrics
		Track use and issues around technology
	Sustaining activity
		Verify leader alignment
		Monitor sponsor effectiveness
		Monitor communication and training
		Transition DG to business
		Manage resistance
	Operation and changes—Rocky health
	Operation and changes—Rocky regional electric coop
	Summary
12
Final items and summary
	Concepts
	The warning signs and useful tips
	The value of data governance
	Data monetization
	The critical success factors
	Some additional final thoughts
	Elevator speech
	Conclusion
APPENDIX 1
Work areas, activities, and tasks
APPENDIX 2
Change capacity assessment
APPENDIX 3
Data governance charter template
	Introduction
		Background
		Purpose of the DG charter
		Terminology
		EIM vision and mission
		Objectives
		Reporting and metrics
		Value proposition
		IG operating framework summary
		Data governance council
		DG office
		DG forums
		DG executive(s) or sponsor
		Logistics
		Authority
		Website
		Document history
APPENDIX 4
Data governance orientation and on-going knowledge transfer template
APPENDIX 5
Data governance capabilities and functions
APPENDIX 6
Stakeholder analysis
APPENDIX 7
Leadership alignment assessment
APPENDIX 8
Communications plan
APPENDIX 9
Training plan
APPENDIX 10
Post-roll-out checklist
APPENDIX 11
Sponsor guidelines
	Sponsor guidelines and expectations
	Sponsor self-assessment
APPENDIX 12
Leadership coaching
APPENDIX 13
Resistance plan template
APPENDIX 14
Guiding principles to policies alignment
APPENDIX 15
Data governance program start-up plan
APPENDIX 16
Sample data governance metrics
APPENDIX 17
Phase activity task table from first edition
APPENDIX 18
Executive level sample roadmap
Index
	A
	B
	C
	D
	E
	F
	G
	I
	K
	L
	M
	N
	O
	P
	Q
	R
	S
	T
	U
	V
	W
	Z
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