Crisis Management in Tourism (Cabi Publishing)

Contents......Page 5
Contributors......Page 9
Preface: The Tsunami of 26 December 2005, PATA’s Initial Responses......Page 13
1 Crisis Management in Tourism: Challenges for Managers and Researchers......Page 19
2 Post-crisis Forecasting: Better Make Haste Slowly......Page 31
3 Policy Response to Rural Dangers: Managing Educational Visits in the Wake of the Foot and Mouth and E. coli Crises......Page 50
4 The Evolution of an Emergency Management Tourism Faculty Resource......Page 61
5 Aftermath of Crises and Disasters: Notes for an Impact Assessment Approach......Page 69
6 Western and Eastern Approaches to Crisis Management for Global Tourism: Some Differences......Page 84
7 Crisis in Bali: Lessons in Tourism Recovery......Page 99
8 ‘Crises’ that Scare Tourists: Investigating Tourists’ Travel-related Concerns......Page 116
9 For Better or Worse: Consumer Perceptions of Factors Impacting Company Crisis Outcome......Page 128
10 Tourism and Terrorism: an Analytical Framework with Special Focus on the Media......Page 147
11 Factors Influencing Crisis Management in Tourism Destinations......Page 160
12 Crisis Management and Tourism Organizations: a Comparative Study in the European Alps......Page 175
13 Taiwan’s 921 Earthquake, Crisis Management and Research on No-escape Natural Disaster......Page 188
14 International Tourism and Infectious Disease: Managing the SARS Crisis in Singapore......Page 204
15 A Proposed Model for Tourism Crisis Management: the UK’s Foot and Mouth Disease Crisis Analysed......Page 218
16 Phuket: Tsunami and Tourism – a Preliminary Investigation......Page 235
17 Tsunamis, Earthquakes, Volcanism and Other Problems: Disasters, Responses and Japanese Tourism......Page 252
18 The ‘Perfect Storm’: Turbulence and Crisis in the Global Airline Industry......Page 270
19 Responding to the Crises of 2001: the Australian Experience......Page 285
20 Restoring Kenyan Tourism in Crisis: Kenyan Tourism’s Response to Negative Travel Advisories 2003......Page 304
21 A Comparison of Pre- and Post-9/11 Traveller Profiles: Post-crisis Marketing Implications......Page 316
22 Crisis Communication Response Strategies: a Case Study of the Irish Tourist Board’s Response to the 2001 European Foot and Mouth Scare......Page 328
23 The Regional Effects of Terrorism on Tourism: an Empirical Analysis......Page 345
24 Sabah’s Responses to 11 September: a Tourism Analysis......Page 361
25 Events in Indonesia: Exploring the Limits to Formal Tourism Trends Forecasting Methods in Complex Crisis Situations......Page 371
26 Reflections and Further Research Priorities......Page 393
C......Page 407
I......Page 408
R......Page 409
Z......Page 410