Courageous Leadership: The Missing Link to Creating a Lean Culture of Excellence

Content: Section A: Create a Shared NeedChapter 1: Understand the need for changeChapter 2: Select the change approach that is right for your organizationChapter 3: Select the framework for changeSection B: Shape a VisionChapter 4: Integrate excellence journey with organization\'s strategyChapter 5: Integrate organizational culture with strategyChapter 6: Design the Business Excellence Model to implement the Excellence JourneySection C: Mobilize CommitmentChapter 7: Define roles and responsibilities of the change facilitatorsChapter 8: Develop the recruitment criteria and select the change facilitatorsChapter 9: Organize visits to best practice organizations for leaders to `Go See and Learn\'Section D: Make Change LastChapter 10: Develop Hospital Report CardChapter 11: Develop Visual strategy roomChapter 12: Develop the process to cascade the organization strategy to frontlineChapter 13: Develop project prioritization and selection criteriaChapter 14: Prioritize and select critical few improvement initiatives across the organizationChapter 15: Define role and responsibilities of project teamsChapter 16: Define the Guiding Principles and Management System elements to sustain the Excellence JourneyChapter 17: Develop a communication plan with a high degree of visual management to support brandingChapter 18: Develop processes to celebrate experiments and to recognize individuals and teamsChapter 19: Develop content for standard work on management system elements and other education material to support the excellence journeyChapter 20: Build problem solving muscle of the organizationChapter 21: Build Knowledge Management systemSection E: Monitor ProgressChapter 22: Define the role of performance management team to support the Excellence JourneyChapter 23: Develop standard toll gate process to evaluate progress of improvement projectsChapter 24: Develop a 5 year roadmap and evaluation criteria for the Excellence JourneyChapter 25: Develop evaluation criteria for selecting test pilot area for implementationChapter 26: Develop individual performance measures for leaders to build accountabilitySection F: Leadership and Courage