Contemporary Logistics (Global Edition)

Cover......Page 1
Half Title Page......Page 2
Title Page......Page 4
Copyright Page......Page 5
Brief Contents......Page 6
Contents......Page 8
Preface......Page 18
Part I Overview of Logistics......Page 20
  Economic Impacts of Logistics......Page 21
  Logistics: What It Is......Page 22
   A Reduction in Economic Regulation......Page 24
   Changes in Consumer Behavior......Page 25
   Technological Advances......Page 26
  The Systems and Total Cost Approaches to Logistics......Page 27
   Finance......Page 29
   Marketing......Page 30
  Marketing Channels......Page 32
  Activities in the Logistical Channel......Page 34
   Packaging......Page 35
  Logistics and Supply Chain Careers......Page 36
   Questions for Discussion and Review......Page 37
   CASE 1.1 KiddieLand and the Super Gym......Page 38
 Chapter 2 Logistics and Information Technology......Page 41
  General Types of Information Management Systems......Page 42
   Office Automation Systems......Page 43
   Communication Systems......Page 44
   Transaction Processing Systems (TPS)......Page 45
   Management Information Systems (MIS) and Executive Information Systems (EIS)......Page 47
   Decision Support Systems (DSS)......Page 48
   Enterprise Systems......Page 50
   Online Retailing......Page 51
   Electronic Procurement......Page 53
   Internet of Things......Page 54
  Information Technology Challenges......Page 55
   Suggested Readings......Page 56
   CASE 2.1 To Invest or not to Invest? That is the question......Page 57
 Chapter 3 Strategic and Financial Logistics......Page 60
  Connecting Strategy to Financial Performance......Page 61
   Income Statement......Page 63
   Balance Sheet......Page 64
  Reporting Requirements......Page 65
  Strategic Profit Model......Page 66
  Balanced Scorecard......Page 68
   Transportation Measures......Page 69
   Design and Implementation of Measures......Page 70
    Questions for Discussion and Review......Page 71
    CASE 3.1 Brant Freezer Company......Page 72
  Organizing Logistics within the Firm......Page 75
   Organizational Structure for Logistics......Page 76
   Organizational Design for Logistics......Page 77
  Managerial Issues in Logistics......Page 78
   Productivity......Page 79
   Quality......Page 81
   Risk......Page 83
   Sustainability......Page 88
   Complexity......Page 90
    Questions for Discussion and Review......Page 91
    CASE 4.1 Red Spot Markets Company......Page 92
Part II Supply Chain Management......Page 96
  Evolution of Supply Chain Management......Page 97
  Supply Chain Management Process Frameworks......Page 99
  Enablers of SCM Implementation......Page 100
   Understanding the Implications of Increased Customer Power......Page 101
   Establishing Appropriate Relationship Structures......Page 102
   Leveraging Technology for Enhanced Visibility and Communication......Page 104
   Use of Supply Chain Facilitators......Page 105
   Reluctance to Share, or Use, Relevant Information......Page 107
   Incompatible Corporate Cultures......Page 108
  Supply Chain Integration......Page 109
   Key Terms......Page 110
   Suggested Readings......Page 111
   CASE 5.1 Johnson Toy Company......Page 112
 Chapter 6 Procurement......Page 115
  Procurement Objectives......Page 116
  Supplier Selection and Evaluation......Page 117
   Procurement Portfolio Approach......Page 119
  Global Procurement (Sourcing)......Page 120
   Social Responsibility......Page 122
   Investment Recovery......Page 123
   Summary......Page 124
   Suggested Readings......Page 125
   CASE 6.1 Tempo Ltd.......Page 126
Part III Elements of Logistics Systems......Page 130
  Demand Management......Page 131
   Demand Forecasting Models......Page 132
  Order Management......Page 133
   Order Processing......Page 134
   Order Picking and Assembly......Page 135
   Order Delivery......Page 137
  Customer Service......Page 138
   Communication......Page 139
   Establishing Customer Service Objectives......Page 140
   Measuring Customer Service......Page 142
   Service Failure and Recovery......Page 143
    Key Terms......Page 144
    Suggested Readings......Page 145
    CASE 7.1 SuperAuto Spare Parts Services......Page 146
 Chapter 8 Inventory Management......Page 149
  Inventory Costs......Page 150
   Inventory Carrying Costs......Page 151
   Trade-off Between Carrying and Ordering Costs......Page 152
   Stockout Costs......Page 153
   Trade-off Between Carrying and Stockout Costs......Page 154
  When to Order and How Much to Order......Page 155
   Economic Order Quantity......Page 156
  Inventory Flows......Page 158
   ABC Analysis of Inventory......Page 159
   Dead Inventory......Page 160
   Complementary and Substitute Products......Page 161
   Lean Manufacturing......Page 162
   Service Parts Logistics......Page 164
    Summary......Page 165
    Suggested Readings......Page 166
    CASE 8.1 Low Nail Company......Page 167
 Chapter 9 Facility Location......Page 168
  The Strategic Importance of Facility Location......Page 169
  Determining the Number of Facilities......Page 170
   Natural Resources......Page 171
   Population Characteristics—Labor......Page 173
   Transportation Considerations......Page 175
   Trade Patterns......Page 177
   Locating in Other Countries......Page 178
   Free Trade Zones......Page 179
   Grid Systems......Page 180
  Facility Relocation and Facility Closing......Page 182
   Questions for Discussion and Review......Page 183
   Suggested Readings......Page 184
   CASE 9.1 All-Indian Logistics Services......Page 185
  The Role of Warehousing in a Logistics System......Page 187
   Public Warehousing......Page 189
   Private Warehousing......Page 191
   General Considerations......Page 192
   Fixed versus Variable Slot Locations for Merchandise......Page 193
   Conventional, Narrow, or Very Narrow Aisles......Page 194
   Other Space Needs......Page 195
   Safety Considerations......Page 196
   Warehousing Security......Page 199
   Cleanliness and Sanitation Issues......Page 200
    Questions for Discussion and Review......Page 201
    CASE 10.1 Fresh Produce Cross-docking Facility......Page 202
  Product Characteristics......Page 204
  Packaging Fundamentals......Page 205
   Functional Tradeoffs......Page 206
   Labeling......Page 207
   Environmental Protection......Page 209
   Identifying Packaging Inefficiencies......Page 211
   Packaging’s Influence on Transportation Considerations......Page 212
  Unit Loads in Materials Handling......Page 214
   The Unit Load Platform......Page 215
  Materials Handling......Page 216
   Materials Handling Equipment......Page 219
    Summary......Page 220
    Suggested Readings......Page 221
    CASE 11.1 The Adelaide Dairy Company......Page 222
 Chapter 12 Transportation......Page 223
  Comaparing and Contrasting Transportation Infrastructure......Page 224
   Airfreight......Page 225
   Motor Carriers......Page 226
   Pipelines......Page 228
   Water......Page 229
  Intermodal Transportation......Page 230
  Transportation Specialists......Page 232
   Environmental Regulation......Page 234
   Economic Regulation......Page 235
  Legal Classification of Carriers......Page 236
   Questions for Discussion and Review......Page 238
   CASE 12.1 HDT Truck Company......Page 239
 Chapter 13 Transportation Management......Page 243
   Rate Determination......Page 244
   Rate and Service Negotiations......Page 247
  Modal and Carrier Selection......Page 253
   Bill of Lading......Page 254
   Freight Claims......Page 256
   Consolidating Small Shipments......Page 257
   Routing......Page 259
  Transportation Service Quality......Page 260
   Key Terms......Page 261
   Suggested Readings......Page 262
   CASE 13.1 Chippy Potato Chip Company......Page 263
 Chapter 14 International Logistics......Page 264
   Political Factors......Page 265
   Economic Factors......Page 267
   Cultural Factors......Page 268
   Terms of Sale......Page 270
   DAT (Delivered at Terminal)......Page 271
   Methods of Payment......Page 272
   International Freight Forwarders......Page 274
   Export Management Companies......Page 275
  Transportation and Inventory Considerations in International Logistics......Page 276
   Ocean Shipping......Page 277
   Shipping Conferences and Alliances......Page 278
   Surface Transport Considerations......Page 279
   International Trade Inventories......Page 280
  Logistics Performance Index......Page 281
   Summary......Page 282
   Suggested Readings......Page 283
   CASE 14.1 Nürnberg Augsburg Maschinenwerke (N.A.M)......Page 284
Glossary......Page 291
Name Index......Page 300
Subject Index......Page 304