CompTIA Project+ Study Guide: Exam PK0-005

Cover
Title Page
Copyright Page
Acknowledgments
About the Author
About the Technical Editor
Contents
Introduction
	What Does This Book Cover?
	Interactive Online Learning Environment and Test Bank
	How to Use This Book
		Tips for Taking the Project+ Exam
		The Exam Objectives
	Project+ Exam Map
	1.0 Project Management Concepts
	2.0 Project Life Cycle Phases
	3.0 Tools and Documentation
	4.0 Basics of IT and Governance
	How to Contact the Publisher
	Assessment Test
	Answers to Assessment Test
Chapter 1 Introducing the Project
	Defining the Project
		Identifying the Project
		Programs and Portfolios
		Understanding Operations
		Using the PMBOK® Guide
	Project Life Cycle Phases
		Discovery Phase
		Initiating Phase
		Planning Phase
		The Executing Phase
		The Closing Phase
	Performing the Discovery/Concept Preparation Phase
		How Projects Come About
		Creating the Business Case and Selecting Projects
		Determining Benefits and Rewards
		Examining Existing Artifacts
	Project Selection Methods
		Decision Models
		Expert Judgment
	Summary
	Exam Essentials
	Review Questions
Chapter 2 Understanding IT Fundamentals
	Understanding the Role of the Project Manager
		Leadership
		Communication
		Problem Solving
		Negotiating
		Organization and Time Management
	Factors That Influence Project Management Activities
		Environmental, Social, and Governance (ESG) Factors
		Compliance and Privacy Considerations
	Information Technology Fundamentals
		Infrastructure
		Cloud Models
		Software
		Financial Systems
	Summary
	Exam Essentials
	Key Terms
	Review Questions
Chapter 3 Creating the Project Charter
	Identifying and Assessing Stakeholder Roles and Responsibilities
		The Customer and End Users
		The Project Sponsor
		The Project Manager
		The Senior Management Team
		The Business Analyst
		The Subject Matter Experts
		The Project Management Office
		The Program Manager
		The IT Team
		The Stakeholder Register
	Assessing Stakeholders
		Exam Spotlight
	Creating the Preliminary Scope Statement
		Understanding the Need
		Documenting the Preliminary Scope Definition
	Creating the Project Charter
		Purpose or Justification for the Project
		Objectives
		Project Description
		Key Deliverables
		High-Level List of Requirements
		High-Level Milestones
		Preapproved Budget
		High-Level Assumptions
		High-Level Constraints
		Overall Risks
		Other Contents
		Project Success Criteria
		Formal Approval
	Creating the Records Management Plan
	Determining Access Requirements
	Holding the Kickoff Meeting
	Summary
	Exam Essentials
	Key Terms
	Review Questions
Chapter 4 Planning the Project
	Defining the Planning Phase
	Documenting the Scope Management Plan
	Writing the Scope Statement
		Project Objectives
		Project and Product Description
		Success Criteria and Key Performance Indicators
		Key Deliverables
		Exclusions from Scope
		Time and Cost Estimates
		Assumptions
		Constraints
		Approval of the Scope Statement
	Documenting the Requirements
		Requirement Categories
		The Requirements Document
	Determining a Project Methodology
		Projects in Control (PRINCE2)
		DevOps
		Development Life Cycle Methodologies
	Using the Waterfall Methodology
	Using Agile Methodologies
		Scrum
		Kanban
		Scrumban
		Lean
		Extreme Programming
		Feature-Driven Development
		Dynamic Systems Development Method
		Agile Unified Process
		Hybrid
		Summary of Project Life Cycles
		Selecting a Methodology
	Determining Scope on Agile Projects
	Agile Team Members
	Determine a Solutions Design
	Summary
	Exam Essentials
	Key Terms
	Review Questions
Chapter 5 Creating the Project Schedule
	Creating the Work Breakdown Structure
		Decomposing the Major Deliverables
		Guidelines for Creating a WBS
		Benefits of the WBS
		WBS Dictionary
		Scope Baseline
	Documenting the Project Management Plan
	Schedule Planning
	Defining Tasks
	Task Sequencing
		Types of Dependencies
		Logical Relationships
		Creating a Network Diagram
	Assigning Resources
	Determining Task Durations
		Defining Duration
		Estimating Techniques
	Developing the Project Schedule
		Milestones
		Program Evaluation and Review Technique
		Gantt Charts
		The Critical Path Method
		Duration Compression
		Resource Loading
		Project Scheduling Software
		Setting the Baseline and Obtaining Approval
		Quality Gates
		Establishing Governance Gates
	Scheduling Techniques Using Agile Methodologies
		Estimating Techniques Using Agile
		Burndown Chart
		Story Points and Velocity
		Kanban Board
		Scrum Board
		Agile Release Planning
	Summary
	Exam Essentials
	Key Terms
	Review Questions
Chapter 6 Resource Planning and Management
	Understanding Organizational Structures
		The Functional Organization
		The Matrix Organization
		The Projectized Organization
	Determining Resource Needs
		Resource Overallocation
		Interproject Work
		Resource Life Cycle
	Personnel Management
		Team Composition
		Selecting Team Members
		Roles and Responsibilities
		Organization Charts and Position Descriptions
		Matrix-Based Charts
		Building and Managing a Cohesive Team
		Trust Building
		Monitoring Team Performance
	Conflict Management
		Managing Conflict
	Project Kickoff Part Two
	Procurement Planning
		Statement of Work
		Vendor Solicitation
		Vendor Selection Criteria
		Types of Contracts
		Vendor-Related Documents
	Summary
	Exam Essentials
	Key Terms
	Review Questions
Chapter 7 Defining the Project Budget and Risk Plans
	Understanding Information Security Concepts
		Corporate IT Security Policies
		Categorizing Security Policies
	Estimating Costs
		Cost-Estimating Techniques
		Estimating Tips
	Creating the Project Budget
		Creating the Project Budget
		Cost Baseline
	Expenditure Tracking and Reporting
		Budget Burndown Chart
		Earned Value Management
		Expenditure Reporting
	Risk Planning
		Risk Identification
		Risk Analysis
		Preparing Risk Responses
		Risk Monitoring
	Summary
	Exam Essentials
	Key Terms
	Review Questions
Chapter 8 Communicating the Plan
	Communications Planning
		Exchanging Information
		Listening
	Methods of Communicating
		Assessing the Forms of Communication
		Written and Verbal Communication
		Communication Methods and Tools
		The Communication Plan
		Communicating with Project Team Members
		Communicating on an Agile Team
	Factors That Influence Communications
	Communication Triggers
	Holding Effective Meetings
		Meeting Types
		Preparing for Meetings
		Communication Platforms
		Collaboration Tools
		Meeting Tools
	Reporting Project Information
		Project Status Reports
		Project Dashboard
		Charts
		Establishing Communication Channels
		Maintaining Communication Records
		Controlling Communications
	Managing Stakeholder Expectations and Communication Needs
	Summary
	Exam Essentials
	Key Terms
	Review Questions
Chapter 9 Processing Change Requests
	Executing Phase Activities
	Reviewing the Project Management Plan
	Managing Vendors
		Contract Change Control
		Paying Vendors
	Implementing Change Control Systems
		Create and Submit the Change Request
		Documenting Changes in the Change Control Log and Conducting a Preliminary Review
		Conducting Impact Assessments
		Documenting Change Recommendations
		Determining Decision-Makers
		Managing the Change Control Board
		Documenting Approval Status in the Change Control Log
		Communicating Change Status
		Updating the Project Management Plan
		Implementing the Change
		Validating the Change and Perform a Quality Check
		Communicating Change Deployment
		Other Change Requests
	Project Change Management
	Implementing Organizational Change
		Types of Organizational Change
		Implementing Organizational Change
	Operational Change Control on an IT Project
		IT Infrastructure Control
		Software Change Control
		Other IT Change Processes
	Agile Frameworks
		Scaling Frameworks
	Projects in Control (PRINCE2)
	Summary
	Exam Essentials
	Key Terms
	Review Questions
Chapter 10 Managing Quality and Closing Out the Project
	Controlling Quality
		Inspecting and Testing
		Using Quality Charts
		Common Causes of Variances
		Taking Action on Quality Control
	Managing Issues
		Roles and Responsibilities
		Issue Tracking
		Resolution Plan
		Resolution Techniques
		Outcome Documentation
		Action Items
	Using Performance Measures
		Key Performance Indicators
		Balanced Scorecard
		Key Objectives and Results
		Cost and Schedule Performance
	Project Endings
		Characteristics of Closing
		Types of Project Endings
	Steps in Closing Out a Project
		Verification and Validation of Deliverables
		Obtaining Sign-Off
		Developing a Transition Plan and Operational Handoff
		Removing Access
		Releasing Team Members
		Closing Out the Contract
		Archiving Documentation
		Documenting Lessons Learned and Project Evaluation
		Project Closure Meeting
		Project Closeout Report
		Rewards and Celebrations
		Postimplementation Support and Warranty Period
	Summary
	Exam Essentials
	Key Terms
	Review Questions
Appendix: Answers to Review Questions
	Chapter 1: Introducing the Project
	Chapter 2: Understanding IT Fundamentals
	Chapter 3: Creating the Project Charter
	Chapter 4: Planning the Project
	Chapter 5: Creating the Project Schedule
	Chapter 6: Resource Planning and Management
	Chapter 7: Defining the Project Budget and Risk Plans
	Chapter 8: Communicating the Plan
	Chapter 9: Processing Change Requests
	Chapter 10: Managing Quality and Closing Out the Project
Index
EULA