CompTIA A+ Complete Review Guide

CompTIA® A+® Complete Review Guide......Page 5
Acknowledgments......Page 11
About the Author......Page 13
Contents at a Glance......Page 15
Contents......Page 17
Introduction......Page 33
Part I CompTIA A+ Core 1 Exam 220-1001......Page 37
 Chapter 1 Mobile Devices......Page 39
   Hardware/device replacement......Page 44
  1.2 Given a scenario, install components within the display of a laptop.......Page 51
   Types......Page 52
   WiFi antenna connector/placement......Page 53
   Digitizer/touchscreen......Page 54
   Special function keys......Page 55
   Docking station......Page 60
   Physical laptop lock and cable lock......Page 61
  1.4 Compare and contrast characteristics of various types of other mobile devices.......Page 62
   Wearable technology devices......Page 63
   E-readers......Page 66
   Connection types......Page 67
   Accessories......Page 72
   Wireless/cellular data network (enable/disable)......Page 75
   Bluetooth......Page 76
   Corporate and ISP email configuration......Page 78
   Integrated commercial provider email configuration......Page 81
   PRI updates/PRL updates/baseband updates......Page 83
   Radio firmware......Page 84
   Exam essentials......Page 85
   Synchronization methods......Page 86
   Types of data to synchronize......Page 87
   Exam essentials......Page 89
  Review Questions......Page 90
 Chapter 2 Networking......Page 93
   Ports and protocols......Page 98
  2.2 Compare and contrast common networking hardware devices.......Page 101
   Switches......Page 102
   Network interface card......Page 103
   Cable/DSL modem......Page 104
   Patch panel......Page 105
   Ethernet over Power......Page 106
  2.3 Given a scenario, install and configure a basic wired/wireless SOHO network.......Page 107
   Access point settings......Page 108
   NIC configuration......Page 109
   End-user device configuration......Page 110
   IoT device configuration......Page 111
   Cable/DSL modem configuration......Page 112
   Firewall settings......Page 113
   QoS......Page 115
   Wireless settings......Page 116
   Exam essentials......Page 117
   802.11a......Page 118
   802.11ac......Page 119
   RFID......Page 120
   LTE......Page 121
   Server roles......Page 122
   Internet appliances......Page 124
   IP addressing......Page 126
   DHCP......Page 129
   IPv4 vs. IPv6......Page 130
   Subnet mask......Page 131
   VPN......Page 132
   NAT......Page 133
   Exam essentials......Page 134
   Internet connection types......Page 135
   Network types......Page 137
  2.8 Given a scenario, use appropriate networking tools.......Page 138
   Tone generator and probe......Page 139
   WiFi analyzer......Page 140
   Exam essentials......Page 141
  Review Questions......Page 142
 Chapter 3 Hardware......Page 147
   Network cables......Page 156
   Video cables......Page 160
   Multipurpose cables......Page 163
   Peripheral cables......Page 166
   Hard drive cables......Page 167
   Adapters......Page 170
  3.2 Identify common connector types.......Page 172
   RJ-45......Page 173
   BNC......Page 174
   Lightning......Page 175
   Molex......Page 176
  3.3 Given a scenario, install RAM types.......Page 177
   RAM types......Page 178
   Single channel/dual channel/triple channel......Page 180
   Installation/RAM slots......Page 181
   Optical drives......Page 183
   Magnetic hard drives......Page 185
   Hybrid drives......Page 187
   Flash......Page 188
   Configurations......Page 191
  3.5 Given a scenario, install and configure motherboards, CPUs, and add-on cards.......Page 195
   Motherboard form factor......Page 196
   Motherboard connectors types......Page 198
   BIOS/UEFI settings......Page 203
   CMOS battery......Page 207
   CPU features......Page 208
   Compatibility......Page 210
   Cooling mechanism......Page 214
   Expansion cards......Page 215
   Exam essentials......Page 218
  3.6 Explain the purposes and uses of various peripheral types.......Page 219
   VR headset......Page 220
   Touchpad......Page 221
   Game controllers......Page 222
   Projector......Page 223
   Smart card reader......Page 224
   Input 115V vs. 220V......Page 225
   24-pin motherboard adapter......Page 226
   Number of devices/types of devices to be powered......Page 227
   Graphic/CAD/CAM design workstation......Page 230
   Audio/video editing workstation......Page 231
   Gaming PC......Page 232
   Thin client......Page 234
   Network-attached storage device......Page 235
   Desktop......Page 236
   Laptop/common mobile devices......Page 237
   Use appropriate drivers for a given operating system.......Page 238
   Device sharing......Page 239
   Public/shared devices......Page 241
  3.11 Given a scenario, install and maintain various print technologies.......Page 244
   Laser......Page 246
   Inkjet......Page 256
   Thermal......Page 259
   Impact......Page 260
   Virtual......Page 262
   Exam essentials......Page 263
  Review Questions......Page 264
 Chapter 4 Virtualization and Cloud Computing......Page 271
   Common cloud models......Page 273
   Shared resources......Page 274
   Measured service......Page 275
   Virtual application streaming/cloud-based applications......Page 276
   Virtual desktop......Page 277
   Purpose of virtual machines......Page 278
   Security requirements......Page 279
   Hypervisor......Page 280
   Exam essentials......Page 281
  Review Questions......Page 282
 Chapter 5 Hardware and Network Troubleshooting......Page 285
   Always consider corporate policies, procedures, and impacts before implementing changes......Page 290
   1. Identify the problem.......Page 291
   3. Test the theory to determine cause.......Page 292
   Exam Essentials......Page 293
   Common symptoms......Page 294
  5.3 Given a scenario, troubleshoot hard drives and RAID arrays.......Page 304
   Common symptoms......Page 305
  5.4 Given a scenario, troubleshoot video, projector, and display issues.......Page 308
   Common symptoms......Page 309
  5.5 Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures.......Page 314
   Common symptoms......Page 315
   Disassembling processes for proper reassembly......Page 324
  5.6 Given a scenario, troubleshoot printers.......Page 325
   Common symptoms......Page 326
   Exam Essentials......Page 332
   Common symptoms......Page 333
   Exam essentials......Page 340
  Review Questions......Page 341
Part II CompTIA A+ Core 2 Exam 220-1002......Page 345
 Chapter 6 Operating Systems......Page 347
   32-bit vs. 64-bit......Page 357
   Workstation operating systems......Page 358
   Vendor-specific limitations......Page 359
  1.2 Compare and contrast features of Microsoft Windows versions.......Page 360
   Windows 8......Page 361
   Windows 10......Page 362
   Corporate vs. personal needs......Page 363
   Desktop styles/user interface......Page 364
   Upgrade paths......Page 368
   Boot methods......Page 375
   Types of installations......Page 376
   Partitioning......Page 380
   File system types/formatting......Page 382
   Load alternate third-party drivers when necessary......Page 384
   Driver installation, software, and Windows updates......Page 385
   Exam essentials......Page 386
  1.4 Given a scenario, use appropriate Microsoft commandline tools.......Page 387
   Navigation......Page 388
   ipconfig......Page 390
   ping......Page 391
   tracert......Page 392
   netstat......Page 394
   nslookup......Page 395
   sfc......Page 397
   chkdsk......Page 398
   taskkill......Page 399
   gpresult......Page 400
   format......Page 401
   copy......Page 402
   xcopy......Page 403
   robocopy......Page 404
   net use......Page 405
   net user......Page 406
   Commands available with standard privileges vs. administrative privileges......Page 407
  1.5 Given a scenario, use Microsoft operating system features and tools.......Page 408
   Administrative......Page 409
   MSConfig......Page 414
   Task Manager......Page 418
   Disk Management......Page 426
   System utilities......Page 434
   Internet Options......Page 436
   Display/Display Settings......Page 442
   Folder Options......Page 444
   System......Page 447
   Windows Firewall......Page 450
   Power Options......Page 451
   Credential Manager......Page 452
   Programs and features......Page 453
   Devices and Printers......Page 454
   Sound......Page 455
   Troubleshooting......Page 456
   Network and Sharing Center......Page 457
   Device Manager......Page 458
   Bitlocker......Page 459
  1.7 Summarize application installation and configuration concepts.......Page 460
   Local user permissions......Page 461
  1.8 Given a scenario, configure Microsoft Windows networking on a client/desktop.......Page 462
   Domain setup......Page 463
   Printer sharing vs. network printer mapping......Page 465
   Establish networking connections......Page 467
   Proxy settings......Page 468
   Remote Desktop Connection......Page 469
   Remote Assistance......Page 470
   Home vs. Work vs. Public network settings......Page 471
   Firewall settings......Page 472
   Configuring an alternative IP address in Windows......Page 473
   Network card properties......Page 475
  1.9 Given a scenario, use features and tools of the MacOS and Linux client/desktop operating systems.......Page 476
   Best practices......Page 477
   Tools......Page 481
   Features......Page 486
   Basic Linux commands......Page 490
   Exam essentials......Page 495
  Review Questions......Page 496
 Chapter 7 Security......Page 499
   Mantrap......Page 506
   Smart card......Page 507
   Biometric locks......Page 508
   USB locks......Page 509
  2.2 Explain logical security concepts.......Page 510
   Active Directory......Page 511
   Port security......Page 512
   Certificates......Page 513
   Firewalls......Page 514
   User authentication/strong passwords......Page 517
   Directory permissions......Page 518
   Email filtering......Page 520
   Exam essentials......Page 521
   Protocols and encryption......Page 522
   Authentication......Page 523
   Malware......Page 525
   Tools and methods......Page 532
   Exam essentials......Page 535
   Social engineering......Page 536
   DDoS......Page 538
   Dictionary......Page 539
   Exam essentials......Page 540
   User and groups......Page 541
   NTFS vs. share permissions......Page 542
   Shared files and folders......Page 546
   Run as administrator vs. standard user......Page 548
   EFS......Page 549
   Password best practices......Page 550
   Account management......Page 552
   Data encryption......Page 555
  2.8 Given a scenario, implement methods for securing mobile devices.......Page 556
   Screen locks......Page 557
   Remote backup applications......Page 558
   Biometric authentication......Page 559
   Trusted sources vs. untrusted sources......Page 560
   Firewalls......Page 561
   Exam essentials......Page 562
   Physical destruction......Page 563
   Recycling or repurposing best practices......Page 565
  2.10 Given a scenario, configure security on SOHO wireless and wired networks.......Page 566
   Wireless specific......Page 567
   Change default usernames and passwords......Page 568
   Firewall settings......Page 569
   Update Firmware......Page 570
   Exam essentials......Page 571
  Review Questions......Page 572
 Chapter 8 Software Troubleshooting......Page 577
  3.1 Given a scenario, troubleshoot Microsoft Windows OS problems.......Page 581
   Common symptoms......Page 582
   Common solutions......Page 587
  3.2 Given a scenario, troubleshoot and resolve PC security issues.......Page 593
   Common symptoms......Page 594
   Exam essentials......Page 597
   4. Remediate the infected systems.......Page 598
   Exam essentials......Page 599
   Common symptoms......Page 600
   Exam essentials......Page 606
   Common symptoms......Page 607
   Exam essentials......Page 609
   Review Questions......Page 610
 Chapter 9 Operational Procedures......Page 613
   Network topology diagrams......Page 618
   Incident documentation......Page 619
   Acceptable use policy......Page 620
   Password policy......Page 621
   Inventory management......Page 622
  4.2 Given a scenario, implement basic change management best practices.......Page 623
   Scope the change......Page 624
   Document changes......Page 625
   Backup and recovery......Page 626
   UPS......Page 629
   Surge protector......Page 630
   Account recovery options......Page 631
   Equipment grounding......Page 632
   Proper component handling and storage......Page 633
   Toxic waste handling......Page 635
   Personal safety......Page 637
  4.5 Explain environmental impacts and appropriate controls.......Page 639
   Temperature, humidity level awareness, and proper ventilation......Page 640
   Protection from airborne particles......Page 641
   Dust and debris......Page 642
   Compliance to government regulations......Page 643
   Incident response......Page 644
   Licensing/DRM/EULA......Page 646
   Regulated data......Page 647
   Exam essentials......Page 648
   Use proper language and avoid jargon, acronyms, and slang, when applicable......Page 649
   Be culturally sensitive......Page 650
   Avoid distractions......Page 651
   Set and meet expectations/timeline and communicate status with the customer......Page 653
   Deal appropriately with customers’ confidential and private materials......Page 654
   Script file types......Page 655
   Basic script constructs......Page 656
   Exam essentials......Page 657
   RDP......Page 658
   Telnet......Page 659
   Third-party tools......Page 661
   Exam essentials......Page 662
  Review Questions......Page 663
Appendix Answers to Review Questions......Page 667
 Chapter 1: Mobile Devices......Page 668
 Chapter 2: Networking......Page 670
 Chapter 3: Hardware......Page 672
 Chapter 4: Virtualization and Cloud Computing......Page 676
 Chapter 5: Hardware and Network Troubleshooting......Page 677
 Chapter 6: Operating Systems......Page 678
 Chapter 7: Security......Page 681
 Chapter 8: Software Troubleshooting......Page 684
 Chapter 9: Operational Procedures......Page 685
Index......Page 687
Advert......Page 705
EULA......Page 707