CompTIA A+ 220-701 and 220-702 Exam Cram (Exam Cram (Pearson))

Cover
Table of Contents
Introduction
	Target Audience
	About the Latest CompTIA A+ Exams
	About This Book
		Chapter Format and Conventions
		Additional Elements
		The Hands-On Approach
		Goals for This Book
	Exam Topics
CHAPTER 1: Introduction to Troubleshooting
	The Six-Step A+ Troubleshooting Process
		Step 1: Identify the Problem
		Step 2: Establish a Theory of Probable Cause (Question the Obvious)
		Step 3: Test the Theory to Determine the Cause
		Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution
		Step 5: Verify Full System Functionality and if Applicable Implement Preventative Measures
		Step 6: Document Findings, Actions, and Outcomes
		Cram Quiz
		Cram Quiz Answers
	Troubleshooting Examples and Concepts
		Troubleshooting Example 1: Display Issue
		Troubleshooting Example 2: Power Issue
		Some More Troubleshooting Tidbits
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 2: Motherboards
	Motherboard Components and Form Factors
		Motherboard Components
		Form Factors
		Cram Quiz
		Cram Quiz Answers
	The BIOS
		BIOS, CMOS, and the Lithium Battery
		The POST
		Accessing and Configuring the BIOS
		Flashing the BIOS
		Cram Quiz
		Cram Quiz Answers
	Installing and Troubleshooting Motherboards
		Installing Motherboards
		Troubleshooting Motherboards
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 3: The CPU
	CPU 101
		CPU Technology
		Brands of CPUs
		Cooling
		Cram Quiz
		Cram Quiz Answers
	Installing and Troubleshooting CPUs
		Installing CPUs
		Troubleshooting CPUs
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 4: RAM
	RAM Basics and Types of RAM
		RAM Basics
		Types of RAM
		RAM Technologies
		Cram Quiz
		Cram Quiz Answers
	Installing and Troubleshooting DRAM
		Installing DRAM
		Troubleshooting DRAM
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 5: Power
	Understanding and Testing Power
		Testing an AC Outlet with a Receptacle Tester
		Testing an AC Outlet with a Multimeter
		Cram Quiz
		Cram Quiz Answers
	Power Devices
		Power Strips
		Surge Protectors
		Uninterruptible Power Supplies
		Cram Quiz
		Cram Quiz Answers
	Power Supplies
		Planning Which Power Supply to Use
		Installing the Power Supply
		Troubleshooting Power Supply Issues
		Heating and Cooling
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 6: Storage Devices
	Magnetic Storage Media
		Hard Disk Drives
		Floppy Disk Drives
		Tape Drives
		Cram Quiz
		Cram Quiz Answers
	Optical Storage Media
		Compact Disc (CD)
		Digital Versatile Disc (DVD)
		Blu-Ray
		Cram Quiz
		Cram Quiz Answers
	Solid-State Storage Media
		USB Flash Drives
		Secure Digital Cards
		CompactFlash Cards
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 7: Installing and Upgrading Windows
	Installing and Upgrading to Windows Vista
		Windows Vista Versions
		Windows Vista Minimum Requirements and Compatibility
		Windows Vista Installation Methods
		Installing Windows Vista
		Upgrading to Windows Vista
		Verifying and Troubleshooting Windows Vista Installations
		Cram Quiz
		Cram Quiz Answers
	Installing and Upgrading to Windows XP
		Windows XP Versions
		Windows XP Minimum Requirements and Compatibility
		Windows XP Installation Methods
		Installing Windows XP
		Upgrading to Windows XP
		Verifying and Troubleshooting Windows XP Installations
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 8: Configuring Windows
	Windows User Interfaces
		Windows Components
		Windows Applications
		Administrative Tools and the MMC
		Cram Quiz
		Cram Quiz Answer
	System Tools and Utilities
		Managing Devices
		Operating System Optimization
		User Migrations and Customizations
		Advanced System Tools
		Cram Quiz
		Cram Quiz Answers
	Files, File Systems, and Disks
		Working with Files and File Systems
		Managing Disks
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 9: Maintaining Windows
	Updating Windows
		Service Packs
		Windows Update
		Cram Quiz
		Cram Quiz Answers
	Maintaining Hard Disks
		Hard Disk Utilities
		Backups
		Using Windows XP’s NTBackup
		Creating Restore Points
		Cram Quiz
		Cram Quiz Answers
CHAPTER 10: Troubleshooting Windows
	Repair Environments and Boot Errors
		Windows Repair Tools
		Boot Errors
		Cram Quiz
		Cram Quiz Answers
	Windows Tools and Errors
		Troubleshooting Within Windows
		Stop Errors
		Additional Windows Errors and Error Reporting
		Restoring Windows
		The Six-Step Troubleshooting Process Revisited
		Cram Quiz
		Cram Quiz Answers
	Command-Line Tools
		Windows Command Prompt
		Recovery Command Prompt
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 11: Laptops
	Installing, Configuring, and Troubleshooting Visible Laptop Components
		Laptop 101
		Input Devices
		Video
		Audio
		Optical Discs
		Power
		Expansion Devices
		Communications
		Cram Quiz
		Cram Quiz Answers
	Installing, Configuring, and Troubleshooting Internal Laptop Components
		Hard Drives
		Memory
		System Board and CPU
		Cram Quiz
		Cram Exam Answers
	Additional Reading and Resources
CHAPTER 12: Video, Audio, and Peripherals
	The Video Subsystem
		Video Cards
		Video Displays
		Video Settings and Software
		Cram Quiz
		Cram Quiz Answers
	The Audio Subsystem
		Sound cards
		Installing a Sound Card and Speakers
		Audio Quality
		Cram Quiz
		Cram Quiz Answers
	Input/Output, Input Devices, and Peripherals
		I/O Ports
		Input Devices and Peripherals
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 13: Printers
	Printer Types and Technologies
		Types of Printers
		Local Versus Network Printers
		Cram Quiz
		Cram Quiz Answers
	Installing, Configuring, and Troubleshooting Printers
		Printer Installation and Drivers
		Configuring Printers
		Troubleshooting Printers
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 14: Networking
	Networking Fundamentals
		Configuring IPv4
		IPv4 Classes
		Analyzing and Configuring the Network Adapter
		Network Devices
		Types of Networks
		Common TCP/IP Protocols and Their Ports
		Cram Quiz
		Cram Quiz Answers
	Network Cabling and Connectors
		Cram Quiz
		Exam Cram Answers
	Troubleshooting Network Connectivity
		Command-Line Interface Tools
		Troubleshooting with Applications
		Cram Quiz
		Cram Quiz Answers
	Installing and Configuring a SOHO Network
		Internet and Wireless Connectivity Options
		Setting Up a SOHO Router and Wireless Network Adapters
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 15: Security
	Basics of Data Security
		Data Sensitivity and Security Compliance
		Cram Quiz
		Cram Quiz Answers
	Authentication
		Usernames and Passwords
		Smart Cards and Biometrics
		Cram Quiz
		Cram Quiz Answers
	Malicious Software
		Types of Malware
		Preventing and Troubleshooting Malware
		Cram Quiz
		Exam Cram Answers
	File Security
		Working with Files and Folders
		Sharing Folders
		Encryption
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 16: Safety and Professionalism
	Safety and Environmental Procedures
		Electrical Safety
		ESD
		Physical Safety
		MSDS and Disposal
		EMI and RFI
		Cram Quiz
		Cram Quiz Answers
	Professionalism and Communication Skills
		Cram Quiz
		Cram Quiz Answers
	Additional Reading and Resources
CHAPTER 17: Taking the Real Exams
	Getting Ready and the Exam Preparation Checklist
	Tips for Taking the Real Exam
	Beyond the CompTIA A+ Certification
Practice Exam 1
	Answers at a Glance
	Answers with Explanations
Practice Exam 2
	Answers at a Glance
	Answers with Explanations
Index
	A
	B
	C
	D
	E
	F
	G - H
	I
	J -K- L
	M
	N
	O
	P
	Q -R
	S
	T
	U
	V
	W
	X
	Y -Z