Complex Engineering Service Systems: Concepts and Research

Front Matter....Pages i-xiii
Towards a Core Integrative Framework for Complex Engineering Service Systems....Pages 1-19
Front Matter....Pages 21-23
Service Enterprise Transformation....Pages 25-48
Enterprise Imaging: Visualising the Scope and Dependencies of Complex Service Enterprises....Pages 49-65
Complexity Management....Pages 67-86
Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts....Pages 87-103
Front Matter....Pages 105-107
Redefining Organisational Capability for Value Co-creation in Complex Engineering Service Systems....Pages 109-128
Service Uncertainty and Cost for Product Service Systems....Pages 129-147
Incentives and Contracting for Availability: Procuring Complex Performance....Pages 149-162
Behaviour Transformation: An Examination of Relational Governance in Complex Engineering Service....Pages 163-179
Front Matter....Pages 179-180
A Framework for Service Information Requirements....Pages 183-196
Investigating the Role of Information on Service Strategies Using Discrete Event Simulation....Pages 197-214
A Blueprint for Engineering Service Definition....Pages 215-232
Front Matter....Pages 233-235
Contracting for Availability and Capability in the Defence Environment....Pages 237-256
Enabling Support Solutions in the Defence Environment....Pages 257-276
Modelling Techniques to Support the Adoption of Predictive Maintenance....Pages 277-296
Component Level Replacements: Estimating Remaining Useful Life....Pages 297-314
Scheduling Asset Maintenance and Technology Insertions....Pages 315-333
Simulation Based Process Design Methods for Maintenance Planning....Pages 335-354
Integrated Approach to Maintenance and Capability Enhancement....Pages 355-373
Mapping Platform Transformations....Pages 375-393
Front Matter....Pages 395-395
Service Thinking in Design of Complex Sustainment Solutions....Pages 397-416
Towards Integrative Modelling of Service Systems....Pages 417-438
Complex Engineering Service Systems: A Grand Challenge....Pages 439-454
Back Matter....Pages 455-470