Communication skills for mental health nurses

Content: 1. Core communication skills in mental health nursing : Interpersonal skills 
 Using skills in practice --
2. Values, culture and evidence-based communication : Values-based communication 
 Culture-based communication 
 Evidence-based communication 
 Skills for evidence-based practice 
 Therapeutic communication: what works, for whom and under what conditions? 
 Fostering recovery and wellbeing through therapeutic communication --
3. Reflection and communication : Understanding reflection: what is it? 
 The reflective process 
 Models of reflection 
 Fostering reflection and reflective practice 
 The role of the reflective facilitator 
 Organizational factors and reflection 
 Learning to become a reflective practitioner --
4. The therapeutic use of small talk: phatic communication : Phatic communication 
 Using phatic communication in mental health nursing 
 Brief, ordinary and effective (BOE) communication 
 Therapeutic use of self 
 The efficacy and effectiveness of small talk --
5. Heron's communication framework: six category intervention analysis : The six category intervention analysis 
 Applying six category intervention analysis 
 Degenerate use of interventions 
 Learning to use the six categories --
6. Communicating across cultures : Understanding culture 
 Culture and mental health 
 Culture and mental health nursing 
 Communicating across cultures 
 Working with interpreters 
 Learning to be culturally competent and capable. 7. Professional helping relationships : Patient-centred care: what is it? 
 Understanding empathy 
 Models of empathy 
 Empathy or sympathy? 
 The use of empathy in practice 
 Learning the skill of empathy 
 Congruence 
 Unconditional positive regard 
 Setting and maintaining boundaries 
 Attributes of effective helpers --
8. Communicating assertively : Understanding assertiveness 
 The benefits of being assertive in practice 
 Factors that affect nurses' level of assertiveness 
 Using assertiveness skills in practice 
 Assertive responses 
 Learning to use assertiveness skills --
9. Resolving conflict : The nature, sources, causes and consequences of conflict 
 Types of conflict 
 Sources of conflict 
 Consequences of conflict 
 Conflict resolution --
10. Solution-focused interventions in mental health nursing : Solution-focused interventions 
 The efficacy and effectiveness of solution-focused brief therapy 
 The efficacy and effectiveness of cognitive behavioural approaches 
 Using cognitive behavioural approaches in mental health nursing 
 Problem-solving interventions (PSI) 
 The efficacy and effectiveness of PSI --
11. Motivational interviewing in mental health nursing practice : What is motivational interviewing? 
 Self-motivational statements 
 Applying the three phases of MI in mental health nursing 
 Applying MI theory to communicating using MI 
 Evidence-based MI.