Collaborative Caring : Stories and Reflections on Teamwork in Health Care

Contents
Introduction
Part 1. Playing On A Real Team
Learning To Really Listen
Sea Change
A Genuine Collaboration
Out Of Sight, Out Of Mind
The Telephone Call
Interprofessional Learners Sharing Our Stories
Part 2. The Dangers And Damage Of Poor Teamwork
I Had To Yell At The Nurse
Lack Of Teamwork Further Complicates A Case
Dying To Get To Baghdad
Part 3. Is The Patient On The Team Or Not?
No, I Am Not Doing It For You
We’re Not Listening
Captain, You Need To Go
Virginia’s Knee
Dangerous Assumptions
Part 4. Psychological Safety
Remember To Say “Please”
Getting Help When You Need It
Liberating The Positive Deviants
I Should Have Said Something
Thank You For Your Vigilance
Part 5. Teaching What We Preach
Learning When The Team Fails
Teaching A New Physician
Teamwork And Perseverance Prevail
The Story Of Our Patient Safety Fellows
The Inconvenience Of Safety
Do You Feel Like A Caregiver?
I’m Not Sorry For Calling You
Coaching The Huddle
Part 6. Patient Advocacy As Team Sport
The Complex Discharge Needs Of Mr. And Mrs. K
The “Nice” Patient Who Distrusts Our Best Advice
Teamwork Is Part Of Our Duty To Advocate
A Second Chance
Taking Care Of Tom And Ethel
Hospital Without Walls
Alice Was Never Alone In Wonderland
Part 7. Barriers To Teamwork
Right Surgery, Wrong Patient? Wrong Surgery, Right Patient?
Talking The Talk But Not (Always) Walking The Talk
No Good Deed
The Impact Of Reimbursement On Interprofessional Care
The Time Trap
Part 8. Taking Teamwork Institution- And System-Wide
Making The Handoff Safe In Labor And Delivery
Not The Usual Suspects
The Art Of Rounding
Getting Everyone On Board
Going Live With Teaching Teamwork
The Change In Rwanda
The Devil’s In The Details
Walking The Walk
Medical Teamwork Is All That Jazz
Investing In Meaningful, Sustainable Change
“Co” Is Cool
Notes
Editors