Coaching Skills for Leaders in the Workplace: How to Develop, Motivate and Get the Best from Your Staff

Contents......Page 6
List of figures and tables......Page 10
Acknowledgements......Page 12
Introduction......Page 14
External coaching......Page 18
Mentoring......Page 19
Counselling/therapy......Page 20
Consultants......Page 21
Why is coaching so valuable?......Page 22
The benefits of coaching: some examples......Page 25
What makes a good leader?......Page 28
Giving permission......Page 29
Being a role model......Page 30
Sharing leadership......Page 31
Recognising individual needs......Page 32
Managers/coaches......Page 33
3 Internal and external coaching......Page 35
Creating a partnership of equals......Page 36
Finding solutions......Page 37
Avoiding the pitfalls of internal coaching......Page 40
Distinguishing between coaching and mentoring......Page 45
Knowing when to coach and when to mentor......Page 46
Coaching \'on the spot\'......Page 48
Establishing the differences between coaching and mentoring......Page 49
5 Establishing the right climate......Page 51
Being non-judgemental......Page 52
Being challenging......Page 54
Time-bound......Page 56
Focusing on your coachee\'s best interests......Page 57
Operating within legal and ethical parameters......Page 58
Being truthful and having integrity......Page 59
Promoting self-awareness......Page 60
Developing people skills......Page 62
The GROW model......Page 63
Asking open questions......Page 64
The ERR model......Page 65
Situation + Thoughts + Space + Reactions = Result......Page 68
The Johari window......Page 69
Learning experientially......Page 70
Identifying your values......Page 72
The wheel......Page 73
Getting to the heart of limiting beliefs......Page 76
Confronting the energy-drainers......Page 78
The SDOC tool......Page 79
Increasing confidence and self-esteem......Page 82
Visualising......Page 83
The two possibilities......Page 84
Neuro-linguistic programming......Page 85
Employing psychometric tools......Page 89
Using clean language......Page 90
Employing alternative methods to coaching......Page 94
Creating a good coaching relationship......Page 99
Using appropriate language......Page 102
Listening at a deep level......Page 103
Asking effective questions......Page 105
Limiting beliefs/assumptions......Page 108
Giving effective feedback......Page 109
Communicating non-verbally......Page 112
Presence and silence......Page 116
Avoiding misunderstandings......Page 119
Uncovering the truth......Page 120
Using body language......Page 125
Looking at things from a different perspective......Page 126
Being respectful......Page 128
Accepting differences......Page 130
Motivating your coachees......Page 131
Appreciative inquiry......Page 132
Individual barriers......Page 135
Organisational barriers......Page 143
The coach\'s own barriers......Page 148
Bringing energy to a session......Page 150
Increasing your awareness of your own behaviour......Page 151
Establishing the boundaries......Page 152
Allowing space for ideas to come out......Page 153
Preparing your coachees......Page 154
Confronting poor behaviour......Page 157
Tone of voice and inflection......Page 159
14 Presenting a business case for coaching......Page 161
Running a pilot programme......Page 162
A model for presenting a business case......Page 163
Evaluating the effectiveness of a coaching programme......Page 166
Implementing a coaching programme: a case study......Page 167
Super-vising......Page 170
The SUSTAIN model......Page 173
The circle model......Page 174
Self-super-vision......Page 176
Developing your own internal super-visor......Page 177
Co-coaching......Page 180
Team or group coaching......Page 181
Co-coaching and team coaching: exercises......Page 182
Centralised and structured......Page 187
Organic and emergent......Page 190
Tailored middle ground......Page 192
Appendix 1: Sample forms and competences......Page 194
Appendix 2: Controlling costs......Page 208
Appendix 3: Case studies and evidence to support the value of coaching......Page 214
Useful resources......Page 236
L......Page 240
W......Page 241