CCNA Voice Exam Cram (Exam Cram (Pearson))

Cover
Table of Contents
Introduction
Self Assessment
Part I: Traditional Telephony
	CHAPTER 1: Traditional Telephony Overview
		Understanding the Legacy PSTN
		Business Phone Systems
		Call Signaling
		PSTN Call Setup
		Numbering Plans
		E.164 Addressing
		Exam Prep Questions
		Answers to Exam Prep Questions
	CHAPTER 2: Introducing Analog Circuits
		Analog Telephone Components
		Foreign Exchange Trunks
		Understanding Circuit Types
		Exam Prep Questions
		Answers to Exam Prep Questions
		Suggested Reading and Resources
	CHAPTER 3: Introducing Digital Circuits
		From Analog to Digital: Coder/Decoder (Codec) Revealed
		Introducing TDM
		Understanding Circuit Types
		Understanding Signaling Types
		Summary
		Exam Prep Questions
		Answers to Exam Prep Questions
		Suggested Reading and Resources
Part II: VoIP
	CHAPTER 4: Voice to VoIP
		Introducing Digital Signal Processors
		Understanding Transport Protocols
		Packetizing Voice Streams
		Understanding Codecs
		Additional DSP Functions
		Exam Prep Questions
		Answers to Exam Prep Questions
		Suggested Reading and Resources
	CHAPTER 5: Functions of VoIP Signaling Protocols
		SCCP
		H.323
		MGCP
		SIP
		Exam Prep Questions
		Answers to Exam Prep Questions
		Suggested Reading and Resources
	CHAPTER 6: Connecting Your VoIP System to the Rest of the World
		Understanding Gateways
		Understanding Call Legs
		Understanding Dial Peers
		Using Internet Telephony Service Providers
		Exam Prep Questions
		Answers to Exam Prep Questions
		Suggested Reading and Resources
	CHAPTER 7: Configuring the Network to Support VoIP
		Understanding the Theory of Voice VLANs
		Configuring Voice VLANs
		Power over Ethernet
		Essential Network Services: DHCP and NTP
		Understanding the Phone Bootup Process
		Installing Cisco IP Phone Firmware and XML Configuration Files
		Exam Prep Questions
		Answers to Exam Prep Questions
		Suggested Reading and Resources
	CHAPTER 8: Reviewing QoS and Configuring the Cisco AutoQoS Feature
		Defining QoS
		Why Converged Networks Need QoS
		Measurable QoS Issues: Bandwidth, Delay, Loss, and Jitter
		QoS Traffic Tagging for IP and LAN Traffic
		Understanding QoS Traffic Requirements
		Building a QoS Policy for Converged Networks
		An AutoQoS Primer
		Exam Prep Questions
		Answers to Exam Prep Questions
Part III: Cisco Unified CME and Unity Express in Business
	CHAPTER 9: Introducing Cisco Unified CME
		Understanding the Benefits of Cisco Unified CME
		Understanding Cisco Unified CME Features
		Knowing the Hardware and Software Requirements
		Exploring Supported Endpoints
		Exam Prep Questions
		Answers to Exam Prep Questions
		Suggested Reading and Resources
	CHAPTER 10: Configuring Cisco Unified CME to Support Endpoints
		Ephones and Ephone-dns
		Configuring Telephony Service
		Exam Prep Questions
		Answers to Exam Prep Questions
		Suggested Reading and Resources
	CHAPTER 11: Configuring Cisco Unity Express
		Setting Up Cisco Unity Express Voicemail
		Using Cisco Auto Attendant
		Troubleshooting Cisco Unity Express
		Exam Prep Questions
		Answers to Exam Prep Questions
	CHAPTER 12: Implementing Business Features
		Configuring Common Features
		Configuring Additional Features
		Exam Prep Questions
		Answers to Exam Prep Questions
		Suggested Reading and Resources
	CHAPTER 13: Maintaining and Troubleshooting Cisco Unified CME
		Backup and Restore
		Troubleshooting the Cisco Unified CME Installation
		Exam Prep Questions
		Answers to Exam Prep Questions
Part IV: Cisco Smart Business Communications System
	CHAPTER 14: Introducing the Smart Business Communications System
		SBCS Overview
		Using Additional SBCS Features
		Understanding the Cisco Configuration Assistant
		Exam Prep Questions
		Answers to Exam Prep Questions
		Suggested Reading and Resources
	CHAPTER 15: Implementing the Smart Business Communications System
		Installing CCA and Managing the SBCS
		Cisco Configuration Assistant: Voice Configuration
		Cisco Configuration Assistant: System Configuration
		Monitoring SBCS with CCA
		Maintaining SBCS with CCA
		Exam Prep Questions
		Answers to Exam Prep Questions
Part V: Practice Exams and Answers
	CHAPTER 16: Practice Exam 1
	CHAPTER 17: Practice Exam 1 Answer Key
	CHAPTER 18: Practice Exam 2
	CHAPTER 19: Practice Exam 2 Answer Key
Part VI: Appendixes
	Appendix A: Cisco Unified Communications Overview
		Describe the Function of the Infrastructure in a Cisco Unified Communications Environment
		Describe the Function of Endpoints in a Cisco Unified Communications Environment
		Describe the Function of the Call Processing Agent in a Cisco Unified Communications Environment
		Describe the Function of Messaging in a Cisco Unified Communications Environment
		Describe the Function of Auto Attendants and IVRs in a Cisco Unified Communications Environment
		Describe the Function of Contact Center in a Cisco Unified Communications Environment
		Describe the Applications Available in the Cisco Unified Communications Environment: MeetingPlace, Emergency Responder, Mobility, Presence, and TelePresence
		Describe how the Cisco Unified Communications Components Work Together to Create the Cisco Unified Communications Architecture
	Appendix B: What’s on the CD-ROM
		Multiple Test Modes
		Attention to Exam Objectives
		Installing the CD
		Creating a Shortcut to the MeasureUp Practice Tests
		Technical Support
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Index
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