Case management an introduction to concepts and skills

Cover
Case Management
Copyright
Contents
Foreword by Barbara Lutz
Preface to the Fourth Edition
Preface to the Third Edition
Preface to the First Edition
Acknowledgments
About the Authors
Part I CASE MANAGEMENTPRACTICE
	Chapter 1. The Evolution of Case Management Practice
		What Is Case Management?
		Managed Care versus Case Management
		Who Does Case Management and in What Settings?
		Where Does Case Management Training Occur?
		Case Management Client Populations
	Chapter 2. Overview of Case Management Practice
		Systems Theory
		Case Management Functions
		Case Management Models
		Case Management Tasks
		Confidentiality Issues
		The Process of Case Management
		Steps in the Case Management Process
		For the Teacher or Trainer: Optional Exercises for Chapter 2
	Chapter 3. The Roles of a Case Manager
		Direct Personal Support
		Crisis Intervention
		Short-​Term Treatment Interventions
		Broker/​Facilitator
		Enabler/​Teacher/​Mediator
		Advocate
		Service Coordinator
		The Tracking/​Follow-​Up Role
		Oversight and Purchase-​of-​Service Contracts
		For the Teacher or Trainer: Optional Exercises for Chapter 3
	Chapter 4. An Example of Case Management
		Defining the Problem
		Determining the Severity of the Problem
		Developing Hypotheses Concerning Why the Problem Is Occurring
		Establishing Goals
		Developing and Implementing a Service Intervention Plan
		Evaluation
		Termination
		Follow-​Up
		For the Teacher or Trainer: Optional Exercises for Chapter 4
Part 2 CASE MANAGEMENT SKILLS
	Chapter 5. Interpersonal, Connecting, and Information-​Gathering Skills
		First Impressions and Diversity Issues
		Basic Interviewing Skills
		Attending to Personal Issues and Commonalities
		Active Listening—​Restarting and Reframing
		Focusing and Furthering
		Summarizing
		Empathy, Praise, and Support
		Setting Boundaries
		For the Teacher or Trainer: Optional Exercises for Chapter 5
	Chapter 6. Specialized Practice Skills
		Determining Eligibility
		Assessment—​The Psycho-​Social
		Methods of Problem Identification
		Establishing Problem Severity
		Hypothesis Development
		Goal Setting
		For the Teacher or Trainer: Optional Exercises for Chapter 6
	Chapter 7. Additional Components of Case Management Intervention and Evaluation
		Contracting
		Negotiation
		Record Keeping
		Evaluation of Case Management Practice
		For the Teacher or Trainer: Optional Exercises for Chapter 7
	Chapter 8. Nursing Case Management
		Nursing Case Management
		History of Nursing Case Management
		Case Management Knowledge and Skills
		How to Become a Nurse Case Manager
		Conceptual Model of Care
		Role Components
		National Certification
		Employment
		Integration of Technology
		Evaluation: Outcomes of Case Management
		Interprofessional Practice
		Current Issues
		Professional Resources
Part 3 CASE MANAGEMENT POPULATIONS AND PROBLEMS
	Chapter 9. Case Management Issues with Special Populations
		Developmental Disabilities
		Healthcare and Chronic Illness
		Mental Health and Chronic Mental Illness
		Addictions
		Child Welfare
		Geriatrics
		Criminal Justice
		HIV/​AIDS
		The Homeless
		The Military and Veterans
		For the Teacher or Trainer: Optional Exercises for Chapter 9
	Chapter 10. Challenges and Visions
		Challenges: Overcoming the Sisyphus Complex
		Training, Accreditation, and Reputation
		Caseloads
		Dosage
		Staff Turnover
		Cost-​Containment or Provider-​Driven Policies versus Client-​Driven Organizational Policies
		Visions: Please, Won’t You Be My Neighbor?
		A Case Example
		Case Management and Direct Clinical Services
		For the Teacher or Trainer: Optional Exercises for Chapter 10
References
Case Management Source Guide
Index