Cambridge HSC Business Studies

Contents
About the authors
Acknowledgements
How to use this resource
Case Study: Domino’s Pizza Enterprises Limited
Topic 1: Operations
	Chapter 1 - Role of operations management
		1.1 Introduction
		1.2 Strategic role of operations management
		1.3 Goods and/or services in different industries
		1.4 Interdependence with other key business functions
		End-of-chapter tasks
	Chapter 2 - Influences
		2.1 Introduction
		2.2 Globalisation
		2.3 Technology
		2.4 Quality expectations
		2.5 Cost-based competition
		2.6 Government policies
		2.7 Legal regulation
		2.8 Environmental sustainability
		2.9 Corporate social responsibility
		End-of-chapter tasks
	Chapter 3 - Operations processes
		3.1 Introduction
		3.2 Inputs
		3.3 Transformation processes
		3.4 Outputs
		End-of-chapter tasks
	Chapter 4 - Operations strategies
		4.1 Introduction
		4.2 Performance objectives
		4.3 New product or service design and development
		4.4 Supply chain management
		4.5 Outsourcing
		4.6 Technology
		4.7 Inventory management
		4.8 Quality management
		4.9 Overcoming resistance to change
		4.10 Global factors
		End-of-chapter tasks
	Chapter 5 - Operations at Domino’s
		5.1 Introduction
		5.2 Role of operations management
		5.3 Influences
		5.4 Operations processes
		5.5 Operations strategies
		End-of-chapter tasks
Topic 2: Marketing
	Chapter 6 - Role of marketing
		6.1 Introduction
		6.2 Strategic role of marketing goods and services
		6.3 Interdependence with other key business functions
		6.4 Production, selling and marketing approaches
		6.5 Types of markets
		End-of-chapter tasks
	Chapter 7 - Influences on marketing
		7.1 Introduction
		7.2 Factors influencing customer choice
		7.3 Consumer laws
		7.4 Ethical aspects of marketing
		End-of-chapter tasks
	Chapter 8 - Marketing process
		8.1 Introduction
		8.2 Executive summary
		8.3 Situational analysis
		8.4 Market research
		8.5 Establishing market objectives
		8.6 Identifying the target market
		8.7 Developing marketing strategies
		8.8 Implementation, monitoring and controlling
		End-of-chapter tasks
	Chapter 9 - Marketing strategies
		9.1 Introduction
		9.2 Market segmentation
		9.3 Product/service differentiation and positioning
		9.4 Products
		9.5 Price
		9.6 Promotion
		9.7 Place/distribution
		9.8 People, process and physical evidence
		9.9 E-marketing
		9.10 Global marketing
		End-of-chapter tasks
	Chapter 10 - Marketing at Domino’s
		10.1 Role of marketing
		10.2 Influences on marketing
		10.3 Marketing process
		10.4 Marketing strategies
		End-of-chapter tasks
Topic 3: Finance
	Chapter 11 - Role of financial management
		11.1 Introduction
		11.2 Strategic role of financial management
		11.3 Objectives of financial management
		11.4 Interdependence with other key business functions
		End-of-chapter tasks
	Chapter 12 - Influences on financial management
		12.1 Introduction
		12.2 Internal sources of finance
		12.3 External sources of finance
		12.4 Financial institutions
		12.5 Influence of government
		12.6 Global market influences
		End-of-chapter tasks
	Chapter 13 - Processes of financial management
		13.1 Planning and implementing
		13.2 Monitoring and controlling
		13.3 Financial ratios
		13.4 Limitations of financial reports
		13.5 Ethical issues related to financial reports
		End-of-chapter tasks
	Chapter 14 - Financial management strategies
		14.1 Introduction
		14.2 Cash flow management
		14.3 Working capital management
		14.4 Profitability management
		14.5 Global financial management
		End-of-chapter tasks
	Chapter 15 - Finance at Domino’s
		15.1 Role of financial management
		15.2 Influences on financial management
		15.3 Processes of financial management
		15.4 Financial management strategies
		End-of-chapter tasks
Topic 4: Human resources
	Chapter 16 - Role of human resource management
		16.1 Introduction
		16.2 Strategic role of human resources
		16.3 Interdependence with other key business functions
		16.4 Outsourcing
		End-of-chapter tasks
	Chapter 17 - Key influences
		17.1 Introduction
		17.2 Stakeholders
		17.3 Legal – the current legal framework
		17.4 Economic
		17.5 Technological
		17.6 Social
		17.7 Ethics and corporate social responsibility
		End-of-chapter tasks
	Chapter 18 - Processes of human resource management
		18.1 Introduction
		18.2 The human resource cycle
		18.3 Acquisition
		18.4 Development
		18.5 Maintenance
		18.6 Separation
		End-of-chapter tasks
	Chapter 19 - Strategies in human resource management
		19.1 Introduction
		19.2 Leadership style
		19.3 Job design
		19.4 Recruitment
		19.5 Training and development
		19.6 Performance management
		19.7 Rewards
		19.8 Global
		19.9 Workplace disputes
		End-of-chapter tasks
	Chapter 20 - Effectiveness of human resource management
		20.1 Indicators
		End-of-chapter tasks
	Chapter 21 - Human resources at Domino’s
		21.1 Role of human resource management
		21.2 Key influences
		21.3 Processes of human resource management
		21.4 Strategies in human resource management
		21.5 Effectiveness of human resource management
		End-of-chapter tasks
Solutions to end-of-chapter multiple-choice questions
Glossary
Index