Business Resumption Planning

Book cover......Page 1
Title......Page 2
Copyright......Page 3
About the authors......Page 4
Contents......Page 5
Introduction......Page 47
Part I Business operations recovery......Page 53
1 Obtaining senior management sponsorship......Page 59
2 Orgainzing the project......Page 76
3 Conducting the business impact analysis......Page 85
4 Identifying and documenting critical business processes......Page 105
5 Identifying and documenting resource requirements......Page 126
6 Organizing the business operations recovery teams......Page 146
7 Recovery planning for Microcomputers and LANs......Page 173
8 Business operations recovery plan testing, maintenance, and training......Page 183
9 Disaster mitigation controls for Microcomputer systems......Page 196
10 Planning for Y2K staying focused......Page 222
11 Case study: Illinois bell telephone-Hinsdale central office fire-May 8, 1988......Page 230
Part II Data center recovery......Page 240
1 Introduction to data center recovery planning......Page 246
2 Developing the data center recovery plan......Page 255
3 Orgainzing the DCRP development project......Page 280
4 The recovery headquarters team section of the DCRP......Page 304
5 The computer operations recovery team section of the DCRP......Page 344
6 The disaster site recovery team section of the DCRP......Page 386
7 Developing the initial disaster alert procedure......Page 425
8 Performing an applications impact analysis......Page 447
9 Selecting a computer processing recovery strategy......Page 469
10 Protecting and recovering computer data......Page 488
11 Testing the data center recovery plan......Page 499
12 Preventive controls......Page 516
13 Life safety/emergency response actions for natural disasters......Page 539
14 Life safety/emergency response actions for fires and bombs......Page 580
15 Evaluating the recovery headquarters team following an actual recovery operation......Page 603
16 Evaluating the computer operations recovery team following an actual recovery operation......Page 616
17 Evaluating the disaster site recovery team following an actual recpvery operation......Page 626
18 The human services function......Page 631
19 Continuing the program......Page 641
20 Maintaining backup systems and database consistency checks (DBCCs)......Page 651
21 Using televaulting and hot and cold dites for disaster recovery......Page 661
Part III Voice and data communications recovery......Page 667
1 Understanding the causes of communications disasters......Page 673
2 Obtaining management commitment......Page 694
3 Identifying resources for the planning project......Page 718
4 Evaluating the communications environment using standards......Page 745
5 Documenting global recovery procedures......Page 771
6 Documenting communications-specific recovery procedures......Page 789
7 Communications recovery plan Testing, Maintenance, and Training......Page 827
8 Evaluating the results of a plan activation......Page 839
9 Recovery procedures for communications-Intensive businesses......Page 851
10 Performing a business impact analysis......Page 862
11 Conducting a technical vulnerability analysis of the physical environment......Page 905
12 Assessing standards and controls......Page 920
13 Pulling it together......Page 964
14 Adding communications network support to existing disaster recovery plans......Page 978
Part IV Crisis management planning......Page 986
1 The crisis management plan......Page 992
2 The stages of a crisis......Page 994
3 Role of the executive management team......Page 997
4 Role of the crisis management team IV-4......Page 1003
5 Managing the acute crisis......Page 1015
6 The crisis management command center......Page 1021
Appendix I-A......Page 1026
Appendix II-A......Page 1040
Appendix III-A......Page 1072
Appendix IV-A......Page 1090
Appendix IV-B......Page 1096
Appendix IV-C......Page 1098