Business Process Reengineering

Cover
Contents
Part 1 Essentials of BPR
	1 Introduction to BPR
		1.1 Current Situation
		1.2 BPR—A Tool for Change
		1.3 Defi nition of Reengineering
		1.4 Defi nition of Business Process
		1.5 Defi nition of Business Process Reengineering
		1.6 BPR Vision
		1.7 BPR and TQM
		1.8 BPR and Information Technology
		1.9 BPR: An Approach for Process Mapping
		1.10 Objectives and Components of BPR
		1.11 Process Management
		Summary
		Review Questions
		Suggested Readings
	2 Enablers to BPR
		2.1 Introduction
		2.2 Concept of BPR
		2.3 Old Wine in New Bottle
		2.4 IT as an Enabler
		2.5 Contribution of IT in BPR
		Summary
		Review Questions
		Suggested Readings
	3 BPR and Industrial Engineering
		3.1 Introduction
		3.2 New Challenges and the Evolution of the Role of IE
		3.3 Industrial Engineering in the Global Context
		3.4 Relevance of BPR to Industrial Engineering
		3.5 Characteristics of BPR
		3.6 Need for BPR
		3.7 Key Elements of BPR
		3.8 Performance Indicators
		3.9 Tools and Techniques of BPR
		3.10 Implementation of BPR
		3.11 Evaluation of BPR
		Summary
		Review Questions
		Suggested Readings
	4 Strategic Perspectives of BPR
		4.1 Introduction
		4.2 Forging a Link between BPR and Strategy
		4.3 Strategic Business Processes
		4.4 Strategic Role: Classifi cation of Business Processes
		4.5 Migrating Processes through Time
		4.6 A Strategy for Performance Assessment in BPR
		Summary
		Review Questions
		Suggested Readings
	5 Major Business Processes of Reengineering
		5.1 Introduction
		5.2 Accounting
		5.3 Strategic Process
		5.4 Product Development
		5.5 Marketing/Sales
		5.6 Services
		5.7 Personnel
		5.8 Manufacturing Operations
		Summary
		Review Questions
		Suggested Readings
	6 IT, Software Reengineering and ERP in BPR
		6.1 Introduction
		6.2 Information Technology
		6.3 Enterprise Resource Planning
		6.4 Software Reengineering and its Objectives
		Summary
		Review Questions
		Suggested Readings
	7 Possible Models of Reengineering
		7.1 Introduction
		7.2 ARTEMIS Model
		7.3 SHAMASH: A Knowledge-Based Model
		7.4 Practical Model of BPR
		7.5 Innovation Model for Business Reengineering
		7.6 Integrated Enterprise Model
		Summary
		Review Questions
		Suggested Readings
	8 BPR Implementation and Success Factors
		8.1 Introduction
		8.2 Fundamental Management Process
		8.3 Five-Step Methodology
		8.4 BPR Success Factors
		8.5 Business Process Reengineering: Key Success Factors
		8.6 BPR Project Failure and Success Reasons
		Summary
		Review Questions
		Suggested Readings
	9 Future Course of BPR in Indian Organizations
		9.1 Introduction
		9.2 Expected Course of BPR in Indian Organizations
		9.3 Designing BPR Services for Small and Medium Sized Manufacturing Firms (SMEs)
		9.4 Development of Productivity Scale
		9.5 Framing Implementation Specifi cations for Reengineering
		9.6 Realization of Improvement at the Bottom Level
		Summary
		Review Questions
		Suggested Readings
Part 2 Business Process Innovation
	10 Business Process Innovation and Benchmarking in BPR
		10.1 Introduction
		10.2 Business Process Innovation through Open Business Process Management (BPM)
		10.3 Innovation and Business Processes
		10.4 Holistic Approach
		10.5 Benchmarking Methods for BPR
		Summary
		Review Questions
		Suggested Readings
	11 Process Mapping and Change Management
		11.1 Introduction
		11.2 Importance of Process
		11.3 Work as a Process
		11.4 SIPOC Map
		11.5 Change Management
		Summary
		Review Questions
		Suggested Readings
		PART
Part 3 Applications of BPR
	12 A Case Study on BPR on Measures of Competitive Advantage
		12.1 Introduction
		12.2 Measurements of Competitive Advantage
		12.3 Pilot Study
		12.4 Main Study
		12.5 Research Findings
		Summary
		Review Questions
		Suggested Readings
	13 Cases of Successful BPR Implementation
		13.1 Introduction
		13.2 A Large Oil Refi nery in India
		13.3 A US-Based Multinational Industrial Supplies Manufacturer
		13.4 Case of a Firm from the Banking Sector
		Summary
		Review Questions
		Suggested Readings
Glossary
Index