Business process management systems : strategy and implementation

Table of Contents......Page 8
Acknowledgments......Page 14
About the Author......Page 16
Theories of Process Management......Page 18
What Is Process Management?......Page 19
Early Process Concepts......Page 21
Modern Process Management Theories......Page 23
Total Quality Management Movement (TQM)......Page 24
What Is Total Quality Management (TQM)?......Page 25
Implications of Total Quality Management (TQM)......Page 30
Six Sigma......Page 33
Business Process Reengineering (BPR)......Page 35
Implications of Business Process Reengineering (BPR)......Page 37
Comparing Business Process Reengineering (BPR), Total Quality Management (TQM), and Six Sigma......Page 42
Notes......Page 44
Business Process Management......Page 46
Processes Are Assets......Page 47
Processes Should Be Managed and Continuously Improved......Page 49
Information Technology (IT) Is an Essential Enabler......Page 50
Process-Oriented Organizational Structure......Page 51
Appoint Process Owners......Page 52
Top-Down Commitment, Bottom-Up Execution......Page 53
Use Information Technology (IT) to Manage Processes......Page 54
Continuous Learning and Process Improvement......Page 55
Align Employee Rewards to Process Performance......Page 56
The Value of Information Technology (IT)......Page 57
Convergence of Process-Focused Management Practices......Page 59
Process Management Lifecycle......Page 61
Notes......Page 62
Overview of Business Process Management System......Page 66
Bridging the Business Information Technology (IT) Gap......Page 67
Process-Centric Integration......Page 68
Process Simulation......Page 70
Process Management......Page 71
Introduction of the Process Layer......Page 72
Deficiencies of Point-to-Point Interface......Page 73
Business Process Management System (BPMS) Application Integration Framework......Page 74
Separation of Process from Business Applications......Page 75
How Business Process Management System (BPMS) Can Benefit Business Process Reengineering (BPR) Initiatives......Page 78
How Business Process Management (BPM) Can Benefit Quality Programs......Page 82
Notes......Page 86
Data Integration Technology......Page 88
Open Database Connectivity (ODBC)......Page 89
Object Linking & Embedding Database (OLE DB)......Page 91
Java Database Connectivity (JDBC)......Page 92
Notes......Page 95
Messaging-Based Integration Technology......Page 96
Point-to-Point Messaging Process......Page 98
Publish-and-Subscribe Messaging Process......Page 100
Synchronous Messaging......Page 102
Transactional Messaging......Page 105
Notes......Page 107
Component-Based Integration Technology......Page 108
Remote Procedure Call (RPC)......Page 109
The Shift Toward Object-Oriented Programming......Page 112
Advent of Component-Based Technology......Page 113
Elements of CORBA......Page 115
CORBA Invocation Modes......Page 118
CORBA Services......Page 120
CORBA Component Model......Page 121
Microsoft Component Technologies......Page 122
COM+ Queued Component Service......Page 125
COM+ Event Service......Page 127
Microsoft .NET......Page 128
.NET Remoting......Page 130
.NET Web Service......Page 131
Java Component Technologies......Page 133
Servlet and EJB......Page 134
Java Component Container Services......Page 136
Remote Method Invocation over Internet Inter-ORB Protocol (RMI-IIOP)......Page 137
Java Transaction API (JTA)......Page 140
Java Naming and Directory Interface (JNDI)......Page 141
J2EE Connector Architecture......Page 142
Java API for XML Processing (JAXP)......Page 145
Java API for XML Registries (JAXR)......Page 146
Summary......Page 147
Workflow Technology......Page 148
Production Workflow......Page 150
Administrative Workflow......Page 151
Ad Hoc Workflow......Page 152
Workflow Reference Model......Page 153
Workflow Process Definition Component......Page 154
Workflow Engine......Page 158
Workflow Client Application......Page 159
Workflow Reference Model Interface 1......Page 160
Workflow Reference Model Interface 4......Page 161
Asynchronous Service Access Protocol (ASAP)......Page 163
Workflow Extensible Markup Language (Wf-XML 2.0)......Page 165
Workflow Reference Model Interface 5......Page 168
Differences between Workflow Management System (WfMS) and Business Process Management System (BPMS)......Page 170
Notes......Page 172
Different Types of Business Process Management Systems......Page 174
Types of Business Process Management System (BPMS) Processes......Page 175
Person-to-System Processes......Page 176
Data-Centric Integration Product......Page 178
New Generation of Data-Centric Integration Products......Page 183
Application-Centric Integration Products......Page 186
Messaging Service Layer......Page 187
Message Broker Layer......Page 188
Hub-Spoke Message Broker Architecture......Page 189
Enterprise Service Bus (ESB) Architecture......Page 194
Business Process Designer......Page 196
Business Process Engine......Page 197
Business Activity Monitoring......Page 198
Product Enhancement Strategies......Page 199
Operation of Application-Centric Integration Products......Page 200
Process-Centric Integration Product......Page 201
Process Designer......Page 202
Process Modeling and Simulation......Page 205
Discrete Event Simulation......Page 206
Benefits of Business Process Simulation......Page 208
Integration Services......Page 209
Process Monitor and Workplace Portal......Page 210
Future Business Process Management System (BPMS) Product......Page 211
Design Environment Features......Page 212
Run-Time Environment Features......Page 215
Notes......Page 217
Business Process Management System (BPMS) Standards......Page 218
Development of Business Process Management System (BPMS) Standards......Page 219
Overview of the Process Definition Standards......Page 222
XML Process Definition Language (XPDL)......Page 223
Business Process Modeling Language (BPML)......Page 225
Business Process Execution Language (BPEL)......Page 230
Comparing XML Process Definition Language (XPDL), Business Process Modeling Language (BPML), and Business Process Execution Language (BPEL)......Page 235
Meta-Model Comparison......Page 236
Human Participation Support......Page 237
Cross-Enterprise Collaboration......Page 238
Control Flow Comparison......Page 239
Overview of Process Interaction Standards......Page 243
Service-Oriented Architecture......Page 244
Web Services Stack......Page 245
Web Services Choreography Interface (WSCI)......Page 247
Workflow Extensible Markup Language (Wf-XML) 2.0......Page 250
Comparison of Business Process Execution Language (BPEL), Web Service Choreography Interface (WSCI), and Workflow Extensible Markup Language (Wf-XML)......Page 251
Summary......Page 252
Notes......Page 253
Lessons from Business Process Reengineering (BPR)......Page 254
Business Process Management (BPM) Implementation Methodology......Page 257
Phase 1: Commit......Page 259
Set Strategic Direction......Page 260
Effect Organizational Alignment......Page 262
Phase 2: Research......Page 264
Determine Current Business Processes......Page 265
Establish Process Management Technology Infrastructure......Page 266
Prepare Organization for Change......Page 269
Assemble Project Team......Page 270
Project Charter......Page 274
Phase 4: Design......Page 275
Phase 5: Implement......Page 279
Phase 6: Support......Page 283
Conclusion......Page 284
Notes......Page 285
A......Page 286
B......Page 287
C......Page 289
E......Page 291
F......Page 292
I......Page 293
J......Page 294
M......Page 295
O......Page 296
P......Page 297
R......Page 299
S......Page 300
T......Page 301
W......Page 302
X......Page 303