Business ethics : a stakeholder and issues management approach

Cover
Half Title
Title
Copyright
Contents
Preface
Acknowledgments
Case Authorship
Chapter 1 Business Ethics, the Changing Environment, and Stakeholder Management
	1.1 Business Ethics and the Changing Environment
		Seeing the “Big Picture”
		Point/CounterPoint
		Environmental Forces and Stakeholders
		Stakeholder Management Approach
	1.2 What Is Business Ethics? Why Does It Matter?
		What Is Ethics, and What Are the Areas of Ethical Theory?
		Unethical Business Practices and Employees
		Why Does Ethics Matter in Business?
		Working for the Best Companies
	1.3 Levels of Business Ethics
		Point/CounterPoint
		Asking Key Questions
		Ethical Insight 1.1
	1.4 Five Myths about Business Ethics
		Myth 1: Ethics Is a Personal, Individual Affair, Not a Public or Debatable Matter
		Myth 2: Business and Ethics Do Not Mix
		Myth 3: Ethics in Business Is Relative
		Myth 4: Good Business Means Good Ethics
		Myth 5: Information and Computing Are Amoral
	1.5 Why Use Ethical Reasoning in Business?
	1.6 Can Business Ethics Be Taught?
	1.7 Plan of the Book
	Chapter Summary
	Questions
	Exercises
	Real-Time Ethical Dilemma
	Cases
		1. Education Pushed to the Brink: How Covid-19 Is Redefining Recruitment and Admissions Decisions
		2. Classic Ponzi Scheme: Bernard L. Madoff Investment Securities LLC: Wall Street Trading Firm
		3. Cyberbullying: Who’s to Blame and What Can Be Done?
	Notes
Chapter 2 Ethical Principles, Quick Tests, and Decision-Making Guidelines
	2.1 Ethical Reasoning and Moral Decision Making
		Three Criteria in Ethical Reasoning
		Moral Responsibility Criteria
	2.2 Ethical Princi ples and Decision Making
		Ethical Insight 2.1
		Utilitarianism: A Consequentialist (Results-Based) Approach
		Universalism: A Deontological (Duty-Based) Approach
		Rights: A Moral and Legal (Entitlement-Based) Approach
		Justice: Procedures, Compensation, and Retribution
		Virtue Ethics: Character-Based Virtues
		The Common Good
		Ethical Relativism: A Self-Interest Approach
		Immoral, Amoral, and Moral Management
		Point/CounterPoint
	2.3 Four Social Responsibility Roles
		Point/CounterPoint
	2.4 Levels of Ethical Reasoning and Moral Decision Making
		Personal Level
		Organizational Level
		Industry Level
		Societal, International, and Global Levels
	2.5 Identifying and Addressing Ethical Dilemmas
		Ethical Insight 2.2
		Moral Creativity
		Ethical Dilemma Prob lem Solving
		12 Questions to Get Started
	2.6 Individual Ethical Decision-Making Styles
		Communicating and Negotiating across Ethical Styles
	2.7 Quick Ethical Tests
	2.8 Concluding Comments
		Back to Louise Simms
	Chapter Summary
	Questions
	Exercises
	Real-Time Ethical Dilemma
	Cases
		4. Ford’s Pinto Fires: The Retrospective View of Ford’s Field Recall Coordinator
		5. Jerome Kerviel: Rogue Trader or Misguided Employee? What Really Happened at the Société Générale?
		6. Samuel Waksal at ImClone
	Notes
Chapter 3 Stakeholder and Issues Management Approaches
	3.1 Stakeholder Theory and the Stakeholder Management Approach Defined
		Stakeholders
		Stakes
	3.2 Why Use a Stakeholder Management Approach for Business Ethics?
		Stakeholder Theory: Criticisms and Responses
	3.3 How to Execute a Stakeholder Analysis
		Taking a Third-Party Objective Observer Perspective
		Role of the CEO in Stakeholder Analysis
		Summary of Stakeholder Analysis
	3.4 Negotiation Methods: Resolving Stakeholder Disputes
		Stakeholder Dispute Resolution Methods
	3.5 Stakeholder Management Approach: Using Ethical Principles and Reasoning
	3.6 Moral Responsibilities of Cross-Functional Area Professionals
		Marketing and Sales Professionals and Managers as Stakeholders
		R&D, Engineering Professionals, and Managers as Stakeholders
		Accounting and Finance Professionals and Managers as Stakeholders
		Public Relations Managers as Stakeholders
		Human Resources Managers as Stakeholders
		Summary of Managerial Moral Responsibilities
	3.7 Issues Management: Integrating a Stakeholder Framework
		What Is an Issue?
		Ethical Insight 3.1
		Other Types of Issues
		Stakeholder and Issues Management: “Connecting the Dots”
		Moral Dimensions of Stakeholder and Issues Management
		Types of Issues Management Frameworks
	3.8 Managing Crises
		Ethical Insight 3.2
		How Executives Have Responded to Crises
		Crisis Management Recommendations
	Chapter Summary
	Questions
	Exercises
	Real-Time Ethical Dilemma
	Cases
		7. The BP Deepwater Horizon Explosion and Oil Spill: Crisis and Aftermath
		8. Ethics and AI (Artificial Intelligence): Opportunities and Threats
		9. Genetic Discrimination
	Notes
Chapter 4 The Corporation and External Stakeholders: Corporate Governance: From the Boardroom to the Marketplace
	4.1 Managing Corporate Social Responsibility in the Marketplace
		Ethical Insight 4.1
		Free-Market Theory and Corporate Social Responsibility
		Problems with the Free-Market Theory
		Intermediaries: Bridging the Disclosure Gap
		Point/CounterPoint
		Ethical Insight 4.2
	4.2 Managing Corporate Responsibility with External Stakeholders
		The Corporation as Social and Economic Stakeholder
		The Social Contract: Dead or Desperately Needed?
		Balance between Ethical Motivation and Compliance
		Covenantal Ethic
		The Moral Basis and Social Power of Corporations as Stakeholders
		Corporate Philanthropy
		Managing Stakeholders Profitably and Responsibly: Reputation Counts
		Ethical Insight 4.3
	4.3 Managing and Balancing Corporate Governance, Compliance, and Regulation
		Ethical Insight 4.4
		Best Corporate Board Governance Practices
		Sarbanes-Oxley Act
		Pros and Cons of Implementing the Sarbanes-Oxley Act
		The Federal Sentencing Guidelines for Organizations: Compliance Incentive
	4.4 The Role of Law and Regulatory Agencies and Corporate Compliance
		Why Regulation?
		Laws and U.S. Regulatory Agencies
		Laws Protecting Consumers
		Laws Protecting the Environment
	4.5 Managing External Issues and Crises: Lessons from the Past (Back to the Future?)
	Chapter Summary
	Questions
	Exercises
	Real-Time Ethical Dilemma
	Cases
		10. Conscious Capitalism: What Is It? Why Do We Need It? Does It Work?
		11. Uber and the Ride-Sharing Economy
		12. The Crisis at Wells Fargo Bank: Then and Now
	Notes
Chapter 5 Corporate Responsibilities, Consumer Stakeholders, and the Environment
	5.1 Corporate Responsibility toward Consumer Stakeholders
		Corporate Responsibilities and Consumer Rights
		Consumer Protection Agencies and Law
	5.2 Corporate Responsibility in Advertising
		Ethics and Advertising
		The Federal Trade Commission and Advertising
		Pros and Cons of Advertising
		Ethical Insight 5.1
		Point/CounterPoint
		Advertising and Free Speech
		Paternalism, Manipulation, or Free Choice?
	5.3 Controversial Issues in Advertising: The Internet, Children, Tobacco, and Alcohol
		Advertising and the Internet
		The Thin Line between Deceptive Advertising, Spyware, and Spam
		Advertising to Children
		Protecting Children
		Tobacco Advertising
		The Tobacco Controversy Continues
		Alcohol Advertising
		Ethical Insight 5.2
	5.4 Managing Product Safety and Liability Responsibly
		How Safe Is Safe? The Ethics of Product Safety
		Product Liability Doctrines
		Legal and Moral Limits of Product Liability
		Product Safety and the Road Ahead
	5.5 Corporate Responsibility and the Environment
		The Most Significant Environmental Problems
		Causes of Environmental Pollution
		Enforcement of Environmental Laws
		The Ethics of Ecol ogy
		Green Marketing, Environmental Justice, and Industrial Ecology
		Rights of Future Generations and Right to a Livable Environment
		Recommendations to Managers
	Chapter Summary
	Questions
	Exercises
	Real-Time Ethical Dilemma
	Cases
		13. For-Profit Universities: Opportunities, Issues, and Promises
		14. Fracking: Drilling for Disaster?
		15. Neuromarketing
		16. Opioid Crisis in America
	Notes
Chapter 6 The Corporation and Internal Stakeholders: Values-Based Moral Leadership, Culture, Strategy, and Self-Regulation
	6.1 Leadership and Stakeholder Management
		Defining Purpose, Mission, and Values
		Ethical Insight 6.1
		Leadership Stakeholder Competencies
		Example of Companies Using Stakeholder Relationship Management
		Ethical Insight 6.2
		Spiritual Values, Practices, and Moral Courage in Leading
		Failure of Ethical Leadership
		Ethical Dimensions of Leadership Styles
		How Should CEOs as Leaders Be Evaluated and Rewarded?
	6.2 Organizational Culture, Compliance, and Stakeholder Management
		Organizational Culture Defined
		High-Ethics Companies
		Weak Cultures
		Point/CounterPoint
	6.3 Leading and Managing Strategy and Structure
		Organizational Structure and Ethics
		Boundaryless and Networked Organizations
	6.4 Leading Internal Stakeholder Values in the Organization
	6.5 Corporate Self-Regulation and Ethics Programs: Challenges and Issues
		Ethical Insight 6.3
		Organizations and Leaders as Moral Agents
		Ethics Codes
		Codes of Conduct
		Problems with Ethics and Conduct Codes
		Ombuds and Peer-Review Programs
		Is the Organization Ready to Implement a Values-Based Stakeholder Approach? A Readiness Checklist
	Chapter Summary
	Questions
	Exercises
	Real-Time Ethical Dilemmas
	Cases
		17. Corporate Responsibility in the Age of Big Data: Facebook’s Obligations to Protect Consumers
		18. Boeing: The 737 “MAX-imum” Mistake
	Notes
Chapter 7 Employee Stakeholders and the Corporation
	7.1 Employee Stakeholders in the Changing Workforce
		Point/CounterPoint
		The Aging Workforce
		Generational Differences in the Workplace
		Steps for Integrating a Multigenerational Workforce
		Ethical Insight 7.1
		Women in the Workforce
		Same-Sex Marriages, Civil Unions, Domestic Partnerships, and Workforce Rights
		The Increasing Cultural Mix: Minorities Are Becoming the Majority
		Educational Weaknesses and Gaps
		Point/CounterPoint
		Mainstreaming Disabled Workers
		Balancing Work and Life in Families
	7.2 The Changing Social Contract between Corporations and Employees
		Good Faith Principle Exception
		Public Policy Principle Exception
		Implied Contract Exception
	7.3 Employee and Employer Rights and Responsibilities
		Moral Foundation of Employee Rights
		The Principle of Balance in the Employee and Employer Social Contract and the Real ity of Competitive Change
		Rights from Government Legislation
		Employer Responsibilities to Employees
		Employee Rights and Responsibilities to Employers
		Employee Rights in the Workplace
		Other Employee Rights and Obligations to Employers
		Ethical Insight 7.2
	7.4 Discrimination, Equal Employment Opportunity, and Affirmative Action
		Discrimination
		Equal Employment Opportunity and the Civil Rights Act
		Age and Discrimination in the Workplace
		Comparable Worth and Equal Pay
		Affirmative Action
		Ethics and Affirmative Action
		Reverse Discrimination: Arguments against Affirmative Action
		Ethical Insight 7.3
	7.5 Sexual Harassment in the Workplace
		What Is Sexual Harassment?
		Point/CounterPoint
		Who Is Liable?
		Tangible Employment Action and Vicarious Liability
		Sexual Harassment and Foreign Firms in the United States
	7.6 Whistle-Blowing versus Orga nizational Loyalty
		When Whistle-Blowers Should Not Be Protected
		Factors to Consider before Blowing the Whistle
		Managerial Steps to Prevent External Whistle-Blowing
	Chapter Summary
	Questions
	Exercises
	Real-Time Ethical Dilemma
	Case
		19. Women on Wall Street: Fighting for Equality in a Male-Dominated Industry
	Notes
Chapter 8 Business Ethics and Stakeholder Management in the Global Environment
	8.1 The Connected Global Economy and Globalization
		Ethical Insight 8.1
		Globalization and the Forces of Change
		Point/CounterPoint
	8.2 Managing and Working in a Different Global World: Professional and Ethical Competencies
		Shared Leadership in Teams’ Competency
		Ethical Insight 8.2
		Global Ethical Values and Princi ples
		Know Your Own Cultural and Core Values, Your Organization’s, and Those with Whom You Are Working
		Cross-Cultural Business Ethical Issues Professionals May Experience
	8.3 Societal Issues and Globalization: The Dark Side
		International Crime and Corruption
		Economic Poverty and Child Slave Labor
		The Global Digital Divide
		Westernization (Americanization) of Cultures
		Loss of Nation-State Sovereignty
	8.4 Multinational Enterprises as Stakeholders
		Power of MNEs
	8.5 Triple Bottom Line, Social Entrepreneurship, and Microfinancing
		The Triple Bottom Line
		Social Entrepreneurs and Social Enterprises
		Microfinancing
	8.6 MNEs: Stakeholder Values, Guidelines, and Codes for Managing Ethically
		Employment Practices and Policies
		Consumer Protection
		Environmental Protection
		Political Payments and Involvement
		Basic Human Rights and Fundamental Freedoms
	8.7 Cross-Cultural Ethical Decision Making and Negotiation Methods
		External Corporate Monitoring Groups
		Individual Stakeholder Methods for Ethical Decision Making
		Four Typical Styles of International Ethical Decision Making
		Hypernorms, Local Norms, and Creative Ethical Navigation
	Chapter Summary
	Questions
	Exercises
	Real-Time Ethical Dilemmas
	Cases
		20. Plastic in the Ocean: An International Climate Change Problem
		21. Sweatshops: Not Only a Global Issue
		22. The U.S. Industrial Food System
	Notes
Index
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About the Author