Business Coaching and Mentoring

Title Page
 Copyright Page
 Table of Contents
 Introduction
 About This Book
 Foolish Assumptions
 Icons Used in This Book
 Beyond the Book
 Where to Go from Here
 Part 1 Getting Started with Business Coaching and Mentoring
 Chapter 1 Navigating the World of Coaching and Mentoring
 Spotlighting the Business Benefits of Coaching and Mentoring
 Defining Coaching and Mentoring
 Coaching is the art of co-creation
 Mentoring is the art of imparting wise counsel
 Distinguishing coaching and mentoring from therapy
 Distinguishing Business Coaching from Other Types of Coaching. Business coaching requires an understanding of businessCoaching leaders to be difference-makers
 Equipping Yourself to Help Other People in the Business Context
 Choosing a coach or mentor
 Becoming a business coach or mentor
 Being on the Other Side as Coachee or Mentee
 Understanding Professional Requirements
 Chapter 2 Making the Case for Coaching and Mentoring
 Taking the Role of Educator
 Valuing Third-Party Observation in Business
 Showing that the coach's perspective matters
 Knowing how perspective feeds into change
 Understanding construal-level theory. Leading a client to the light-bulb momentIdentifying the Client's Return on Investment
 Selling the benefits
 Doing a cost-benefits analysis
 Measuring and monetizing
 Measuring the hidden benefits clients can't see
 Investing now for a future return
 Stretching the Budget
 Adding Value by Training Leaders in Coaching and Mentoring Skills
 Chapter 3 Developing the Skills and Knowledge Base of a Coach and Mentor
 The Differences between Coaching and Mentoring
 The coaching skillset
 The mentoring mind-set
 Coaching and Mentoring Skills
 Being present for a session
 Active listening. Why coaching is rarely about the first issue in the conversationDoing your homework and developing relevant business knowledge
 Structuring a Client Session
 Getting into the right frame of mind
 Contracting creates relationship clarity
 The contracting session
 Creating the right environment
 Knowing your limitations
 Using Models in Coaching and Mentoring
 The CLEAR model
 Solution-focused coaching model
 A model for mentoring
 Developing flexibility in utilizing models and tools
 Working in Particular Circumstances
 Coaching and mentoring via telephone, web, and email. Cross-cultural and multicultural workChapter 4 Assessing Clients' Needs before Coaching
 Creating Programs to Deliver Coaching and Mentoring in Organizations
 Figuring out what the organization wants and what the organization needs
 Working with talent management and succession planning
 Supporting coaches and mentors
 Coaching Wannabe Business Owners and Startups
 Helping startups see the value of coaching
 Looking at areas for focus
 Guiding the jack-of-all-trades and master of one
 Helping the Family-Owned Business Survive and Thrive
 Knowing where your support is most helpful.